Orders are easy to place, tracking codes are quickly visible. Contact with customer service is quick and to the point, if and when there is a problem: swift and friendly action, via telephone and... See more
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See what reviewers are saying
Ordering was straight forward, at the end of the day I received the goods that I expected. Bed linen are good quality (vs. price). The delivery service messed up my order however Dekbed-Discounter t... See more
I bought black out curtains from them, when I installed them I realized they were NOT black out and I send an email to explain my situation and to ask how to proceed with return. I very kind man of... See more
Company replied
Great quality of product, at a very good price, got discounts. Ordered the curtains on Sunday, Monday have been shipped, and I received my parcel on Tuesday - which is amazing did not expect the fast... See more
Company replied
Company details
About Dekbed-Discounter
Written by the company
Wij zijn Dekbed-Discounter, de grootste webwinkel in beddengoed van de Benelux!
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Wij bieden de scherpste prijs voor al jouw dekbedovertrekken, dekbedden, kussens, hoeslakens, boxsprings en nog heel veel meer.
⭐ Beste service
🚚 Snelle levering
💸 Achteraf betalen mogelijk
Bezoek de website
Contact info
Gentseweg 5, 2803PC, Gouda, Netherlands
- 0853032813
- https://www.dekbed-discounter.nl/pages/klantenservice-en-contact
- dekbed-discounter.nl
4.1
Great
69K reviews
Asks customers to review
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Because is not the first time am…
Because is not the first time am ordering from hear and it has always been easy and great
June 26, 2023
I like everything about this company…
I like everything about this company except for the lack of delivery options. I work full time so I cannot receive the goods. I could save everyone a lot of time if I was able to say this at the beginning 😁
June 23, 2023
Great products 👌.
June 19, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Problem with delivery.
May 31, 2023
Reply from Dekbed-Discounter
Beste Dawid,
Dank u wel voor uw review en het delen van uw ervaring met betrekking tot de bezorging. We vinden het spijtig om te horen dat er een probleem is opgetreden en we willen graag meer inzicht krijgen in wat er precies mis is gegaan.
We hebben u meteen gecontacteerd om het probleem te achterhalen. Uw feedback is belangrijk voor ons, zodat we de kwestie grondig kunnen onderzoeken en passende maatregelen kunnen nemen om het probleem op te lossen.
We willen benadrukken dat we streven naar een soepele en betrouwbare bezorgservice voor al onze klanten, en we vinden het jammer dat we hierin niet aan uw verwachtingen hebben voldaan. We willen graag de nodige stappen ondernemen om het probleem te verhelpen en ervoor te zorgen dat u tevreden bent met uw ervaring.
Bedankt voor uw medewerking en we kijken uit naar uw reactie, zodat we samen aan een oplossing kunnen werken.
Met vriendelijke groet,
Team Dekbed-discounter.nl
Super goed services
June 14, 2023
I ordered an artikel 3 weeks ago
I ordered an artikel 3 weeks ago. It was looking tomorrow delivery. Im still waiting…
May 30, 2023
Reply from Dekbed-Discounter
Beste Mehmed,
Dank je wel voor het delen van je ervaring met ons. We waarderen je feedback en willen graag reageren op je opmerkingen.
Het spijt ons te horen dat je bestelling vertraging heeft opgelopen en nog niet is geleverd. We begrijpen dat dit frustrerend voor je is, vooral omdat er een verwachte leverdatum van morgen was gecommuniceerd. We willen ons oprecht verontschuldigen voor het ongemak dat dit heeft veroorzaakt.
We hebben meteen contact opgenomen met ons verzendteam om te achterhalen wat er precies is gebeurd en om een passende oplossing te vinden. We begrijpen dat je op je bestelling hebt gewacht en we willen ervoor zorgen dat dit zo snel mogelijk wordt opgelost.
Ons klantenserviceteam zal contact met je opnemen om de situatie verder te bespreken en je te informeren over de status van je bestelling. We zullen er alles aan doen om ervoor te zorgen dat je zo spoedig mogelijk je artikel ontvangt.
Nogmaals bedankt voor je feedback. We nemen jouw opmerkingen serieus en streven ernaar om onze leveringsservice te verbeteren. We hopen de kans te krijgen om je in de toekomst weer van dienst te zijn en je een betere ervaring te bieden.
Met vriendelijke groet,
Team Dekbed-discounter.nl
Great quality!
May 26, 2023
Nothing negative to say.
Nothing negative to say.. fast shipping always.. good quality products. It is my 3rd order :D.
Everything perfect.
May 23, 2023
I'm really really happy with my order…
I'm really really happy with my order honestly I didn't expect this good quality
Thank you so much
May 27, 2023
bad experience!
bad experience!
It's been more than 6 weeks since I bought the mattress and I still haven't received it. I stopped going to work a few days waiting for delivery and it never arrived. lack of respect!
I already paid 2 installments for a product I don't have.
I already called the company and they were supposed to give me a return on the delivery and they never responded. I'm still waiting for the mattress to arrive.
I am disappointed!
April 22, 2023
Reply from Dekbed-Discounter
Dear Diego,
We understand your frustration and disappointment that you still have not received the mattress.
We are sorry that you stopped working for several days in anticipation of the delivery.
I want to assure you that we take this seriously and will do everything we can to resolve this issue as soon as possible. I have immediately contacted the department responsible and I can tell you with certainty that we will provide you with a track & trace number no later than next week, so that you can track the shipment and stay informed about the delivery status.
We appreciate your patience and understanding in this situation. We are committed to resolving this issue quickly and ensuring that you are satisfied with your purchase.
Kind regards,
Team Dekbed-Discounter
The cooling anti stress pillows are the…
The cooling anti stress pillows are the best! There are so soft, easy to use and very effective to get better sleep 😊 The delivery also was so fast ! Thank you DEKBED.
May 12, 2023
Fast delivery and good products.
May 14, 2023
I ordered some things 3 days ago and I…
I ordered some things 3 days ago and I still don't have a tracking number.... I thought that the delivery would be alot faster
May 20, 2023
Unprompted review
Worst experience ever
Worst experience ever. I bought an electric bed that could not stand for 2 years. Already broken and the broken parts cannot be replaced.
I understand the guarantee is two years but when the bed start experiencing cracks before the two years and that eventually after the two years warranty the bed is completely broken, one can only question the quality of the products.
May 22, 2023
Unprompted review
Reply from Dekbed-Discounter
Dear Theo,
Thank you for your review
When you purchase or lease a bed from us, it includes a warranty.
Therefore we would like to know exactly what the problem is, so we can look at the possibilities.
Can you add your order details? We are happy to help you!
Kind regards,
Team Dekbed-Discounter
Good price for excellent quality
Good price for excellent quality products. Color for 1 of the products differed from the picture on the website (grey instead of black), but the quality was good nonetheless.
May 5, 2023
During the order I chose the payment…
During the order I chose the payment option and I was redirected to the bank's application I confirmed the payment and the website crashed. I haven't received any email. I don't have an order number. I have nothing. I only lost 45 euros 98 cents. This is a very dishonest store.
May 19, 2023
Reply from Dekbed-Discounter
Dear Adam,
Thanks for your review!
We are sorry to hear that the website crashed when you wanted to place the order.
I see that the order has arrived in good order and that the package has already been sent. Via the track and trace I see that the order will be delivered to you today.
The order will be delivered between 11:50 AM and 1:50 PM.
If you have any further questions, I'd love to hear from you.
Kind regards,
Team Dekbed-Discounter.nl
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