Delightfulflora Reviews 

19,631
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,497 reviews, most reviewers were unhappy with their experience overall. Many people experienced frustrating delivery delays, with orders arriving several days late despite paying extra for guaranteed next-day shipping. Consumers also complained extensively that the flowers often arrived wilted, brown, and looking completely different from the advertised promotional pictures. Furthermore, customer support was often unhelpful when addressing complaints about damaged bouquets or missing refunds. Some reviewers were happy with the service, noting that online ordering was simple and items arrived fresh and on time. A few other people also felt that the gorgeous blooms and affordable gift options made for a wonderful birthday surprise.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and strong... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting customer experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers appreciate the simple... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding flower freshness and... See more

Service

Customers had ambiguous experiences with service, reflecting high disagreement. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 2 out of 5 stars

These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in... See more

Rated 2 out of 5 stars

Ordered a large bouquet for my daughter who has been very ill in order to cheer her up. The flowers which arrived were a small bunch bearing no resemblance to the bouquet I had ordered. They w... See more

Rated 2 out of 5 stars

I ordered the large splendour bouquet for my sister in law and when she recieved them they didn’t look anything like the picture and no way was it the large size. I will definitely not be ordering fro... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

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2.7

All reviews

(19,631)

1,528 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered on Saturday am to be delivered…

Ordered on Saturday am to be delivered on Monday for a birthday and they arrived Tuesday, company doesn’t care and send generic responses stating delivery is not guaranteed it’s a guideline if I wanted a guideline, I wouldn’t have ordered them as they where for a birthday. Will never use this company again and would advise you all not to as well, oh and I got charged £5.99 for a premium delivery

September 12, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely not a good experience

I placed an order with these on a Thursday evening and paid for priority delivery believing that the delivery would be the following day. The delivery was to be made to an office, I got an email from Royal Mail stating the delivery would be made between 7am and 7pm on Saturday. I contacted the flower company and cancelled that because there would be nobody there. The flowers were then due to be delivered on Monday but weren’t, they were finally delivered on Tuesday. Probably looking the worse for wear after being in a Royal Mail van for 5 days. Definitely don’t use these for prompt delivery.

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Can’t believe I am writing this.I have…

Can’t believe I am writing this.I have ordered a few flowers from this company and my friends and family who have recieved them have been very pleased with them. I had 24 roses delivered for my grandaughters birthday yesterday and today she has sent me photos of them all drooping.Even the £2 69 bunches you buy in Aldi last almost two weeks.Photos have been sent to company UPDATE Apologies recieved from the company and replacement flowers sent to my grandaughter

September 16, 2026
Unprompted review
Rated 3 out of 5 stars

I ordered some flowers on a saturday

I ordered some flowers on a saturday, and ordered them for sunday as they have “next day delivery”,and they didn’t come until mid day tuesday.

However,the flowers are very nice and are good quality just a shame the shipping is very slow.

September 15, 2026
Unprompted review
Rated 3 out of 5 stars

i am very dissapointed in your delivery…

i am very dissapointed in your delivery as you sent my daughters flowers to BIDEFORD and NOT CHITTLEHAMPTON. where are they now? i want them at my daughters today .i made the address clear enough so please tell me where they are.
A VERY DISSAPOINTED CUSTOMER
I WANT THEM DELIVERED TODAY

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent prices and beautiful flowers

Ordered some flowers and a get well soon balloon for my aunt. Was a bit sceptical ordering as the prices seemed to good to be true.They were delivered next working day and have to say they were absolutely beautiful! My aunt was really pleased with them too. Looks like Delightful flora will be getting my custom again. Thank you

September 15, 2026
Unprompted review
Rated 1 out of 5 stars

Late

I ordered Friday for them to be delivered Saturday. For my husband for our anniversary. It's now Tuesday and there apparently coming tomorrow now. Ordered Friday 11/09/2026 and it's now 15/09/2026 and still not delivered

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Order was placed nearly a week before my selected date too be delivered. Was a surprised birthday gift. Royal Mail emailed too say my order will be delivered the day after the date I requested!!. I emailed company too say i was not happy, they were no help, made excuses. 1st an last time I be using this company!!...

September 15, 2026
Unprompted review
Rated 1 out of 5 stars

Please please do not use this company…

Please please do not use this company for your floral gifts.
I paid forbkarger bouquet and prenium delivery for certain day a birthday gift and they used royal mail and it was not delivered on the day I'm so disappointed it made me look like I had forgotten my mother in law and then I had to explain to her what had happened so was no longer a birthday surprise.
What a rubbish service.
Flowers were dead when she finally received they will not refund.. be aware
What a complete shower of shit...

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. I ordered flowers on a Friday, for delivery the following Wednesday. Plenty of time you would think. No flowers did not arrive Wednesday, or Thursday. They eventually arrived on Friday, and after hanging around in a Royal Mail depot, were in extremely poor condition. I contacted Delightfulflora, ( only contactable by email) they seem to have a not interested attitude. I explained that the flowers were not as I ordered, should have been Rose's and Freesias, they sent Roses and Carnations, no explanation. Just told to send a photograph, but the flowers were in such a statehalf of them were thrown away. All they said was that they can't guarantee delivery on the requested day. No point ordering from them then. They do not care. They have poor customer communications, and an anything will do attitude.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Flowers

Flowers arrived Then following day as promised. Beautiful blooms, my sister loved them
Found ordering simple
Only criticism is no where to leave a message unless I missed it
Thank you

September 10, 2026
Unprompted review

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