I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us
Contact info
488 Stone Close, UB7 8JU, West Drayton, Yiewsley, United Kingdom
- customerservices@delightfulflora.co.uk
- delightfulflora.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wel where do i start
Wel where do i start. Ordered from here 6th b4 or jus after not much tho on 6th 2 delivered on 7th. Its not 9th an stil not there. Ive have the proof 2 show they said the 7th changed 2 8th now 2 the 9th. But yet not there shameful an now refusin 2 give me a refund. Won't let me add the pics 2 show its a genuine complaint
Used once, won't use again
Was given option to have delivered on a Sunday which was not actually true as they don't advise it's coming by royal mail. If I'd known I would have went to another company.
Flowers were alright, but bit wilted and the attached card had a sticker with the message along with order details which took away from the message
Feels a bit unprofessional
Also ordered a balloon, but it was just a balloon on a stick, not a helium one like a lot of florists send
Used once, but won't use again
Disappointment
Ordered via website three days before my daughters birthday paid premium delivery for next day this was done well before 5pm cut off.
no flowers Saturday.sunday
Monday daughters birthday still no flowers.
tuesday.wednesday.thursday no flowers.
Friday flowers 4 days after birthday and one whole week later.
No apology just excuses.
Stay away from this site happy to take your money and not provide service.
Nothing like the advent
The arrangement sent looked nothing like the advertised photo, the colour were not even close to what was chosen. Very disappointing j
Excellent selection of flowers and…
Excellent selection of flowers and excellent service, I will definitely be ordering from Delightful Flora again
Ridiculous company
I am absolutely furious at this company.
I ordered flowers to be delivered today and received a email saying they're going tomorrow.
DO NOT USE THIS COMPANY WHAT A WASTE OF MY TIME .
I AM LIVID AT THEM . Absolutely zero stars
The flowers and the wrapping werent the…
The flowers and the wrapping werent the same as shown in the photo. Didnt arrive on time.
Still not delivered my order and it was…
Still not delivered my order and it was placed on Saturday
So easy to order and a lovely choice of…
So easy to order and a lovely choice of flowers I ordered for my my friends Birthday I'm sure she will love them
Efficient …
Wrote the wrong delivery address and it was sorted very simply
I ordered and paid for premium next day…
I ordered and paid for premium next day delivery, three days later the flowers have not been delivered by Royal Mail , they sent an email with a time they would be delivered. The last update stated between 7.30 and 10.30. Have just had another update stating they cannot now deliver and they would "try" again tomorrow. NEVER had issues like this with Bloom and Wild. Disgraceful
Great service and excellent quality of flowers
I ordered the splendour bouquet (as a surprise gift), which arrived within 24hrs and was all for under £20! The flowers are of excellent choice and quality!
Beautiful flowers delivered on time…
Beautiful flowers delivered on time with care excellent value xx
The description of the flowers on the…
The description of the flowers on the website I ordered was totally different to what I received.
Would definitely not order again from this supplier.
I've been ordering flowers for a while…
I've been ordering flowers for a while from delightfulflora and every bouquet has been absolutely beautiful,
These flowers did not look like the…
These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in a cool room. Most embarrassing as these were a gift.
Disappointing Delivery and Customer Care
Very disappointed that flowers ordered for my daughter in law following an operation did not arrive on the Saturday requested. They were ordered the previous morning but they did not arrive until the Tuesday morning as the Monday was a Bank Holiday. I complained as the flowers were not fresh on arrival and was told that Royal Mail had been short of drivers that weekend! I sent a photo of the full blown flowers (which had been in transit 4 days and was told that they were fine and no compensation or replacement offered. I certainly wouldn't buy from them again.
Beautiful flowers would use again
Beautiful flowers would use again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








