Delightfulflora Reviews 

19,631
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,497 reviews, most reviewers were unhappy with their experience overall. Many people experienced frustrating delivery delays, with orders arriving several days late despite paying extra for guaranteed next-day shipping. Consumers also complained extensively that the flowers often arrived wilted, brown, and looking completely different from the advertised promotional pictures. Furthermore, customer support was often unhelpful when addressing complaints about damaged bouquets or missing refunds. Some reviewers were happy with the service, noting that online ordering was simple and items arrived fresh and on time. A few other people also felt that the gorgeous blooms and affordable gift options made for a wonderful birthday surprise.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and strong... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting customer experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers appreciate the simple... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding flower freshness and... See more

Service

Customers had ambiguous experiences with service, reflecting high disagreement. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 2 out of 5 stars

These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in... See more

Rated 2 out of 5 stars

Ordered a large bouquet for my daughter who has been very ill in order to cheer her up. The flowers which arrived were a small bunch bearing no resemblance to the bouquet I had ordered. They w... See more

Rated 2 out of 5 stars

I ordered the large splendour bouquet for my sister in law and when she recieved them they didn’t look anything like the picture and no way was it the large size. I will definitely not be ordering fro... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

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Replied to 30% of negative reviews

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2.7

All reviews

(19,631)

1,525 reviews in the last 12 months

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Rated 1 out of 5 stars

Wel where do i start

Wel where do i start. Ordered from here 6th b4 or jus after not much tho on 6th 2 delivered on 7th. Its not 9th an stil not there. Ive have the proof 2 show they said the 7th changed 2 8th now 2 the 9th. But yet not there shameful an now refusin 2 give me a refund. Won't let me add the pics 2 show its a genuine complaint

September 6, 2026
Unprompted review
Rated 3 out of 5 stars

Used once, won't use again

Was given option to have delivered on a Sunday which was not actually true as they don't advise it's coming by royal mail. If I'd known I would have went to another company.
Flowers were alright, but bit wilted and the attached card had a sticker with the message along with order details which took away from the message
Feels a bit unprofessional
Also ordered a balloon, but it was just a balloon on a stick, not a helium one like a lot of florists send
Used once, but won't use again

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointment

Ordered via website three days before my daughters birthday paid premium delivery for next day this was done well before 5pm cut off.
no flowers Saturday.sunday
Monday daughters birthday still no flowers.
tuesday.wednesday.thursday no flowers.
Friday flowers 4 days after birthday and one whole week later.
No apology just excuses.
Stay away from this site happy to take your money and not provide service.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous company

I am absolutely furious at this company.
I ordered flowers to be delivered today and received a email saying they're going tomorrow.
DO NOT USE THIS COMPANY WHAT A WASTE OF MY TIME .
I AM LIVID AT THEM . Absolutely zero stars

September 8, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered and paid for premium next day…

I ordered and paid for premium next day delivery, three days later the flowers have not been delivered by Royal Mail , they sent an email with a time they would be delivered. The last update stated between 7.30 and 10.30. Have just had another update stating they cannot now deliver and they would "try" again tomorrow. NEVER had issues like this with Bloom and Wild. Disgraceful

September 7, 2026
Unprompted review
Rated 2 out of 5 stars

These flowers did not look like the…

These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in a cool room. Most embarrassing as these were a gift.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Delivery and Customer Care

Very disappointed that flowers ordered for my daughter in law following an operation did not arrive on the Saturday requested. They were ordered the previous morning but they did not arrive until the Tuesday morning as the Monday was a Bank Holiday. I complained as the flowers were not fresh on arrival and was told that Royal Mail had been short of drivers that weekend! I sent a photo of the full blown flowers (which had been in transit 4 days and was told that they were fine and no compensation or replacement offered. I certainly wouldn't buy from them again.

August 28, 2026
Unprompted review

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