Delightfulflora Reviews 

19,630
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,497 reviews, most reviewers were unhappy with their experience overall. Many people experienced frustrating delivery delays, with orders arriving several days late despite paying extra for guaranteed next-day shipping. Consumers also complained extensively that the flowers often arrived wilted, brown, and looking completely different from the advertised promotional pictures. Furthermore, customer support was often unhelpful when addressing complaints about damaged bouquets or missing refunds. Some reviewers were happy with the service, noting that online ordering was simple and items arrived fresh and on time. A few other people also felt that the gorgeous blooms and affordable gift options made for a wonderful birthday surprise.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and strong... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting customer experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers appreciate the simple... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding flower freshness and... See more

Service

Customers had ambiguous experiences with service, reflecting high disagreement. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 2 out of 5 stars

These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in... See more

Rated 2 out of 5 stars

Ordered a large bouquet for my daughter who has been very ill in order to cheer her up. The flowers which arrived were a small bunch bearing no resemblance to the bouquet I had ordered. They w... See more

Rated 2 out of 5 stars

I ordered the large splendour bouquet for my sister in law and when she recieved them they didn’t look anything like the picture and no way was it the large size. I will definitely not be ordering fro... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

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2.7

All reviews

(19,630)

1,525 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful flowers arrived on time and…

Beautiful flowers arrived on time and great firm to deal with answer any questions you ask and really stunning flowers at excellent prices I will truly be going back again no doubt about it Thank you from very happy customer ❤️

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered flowers and a balloon to be…

Ordered flowers and a balloon to be delivered on the 1st Sept for my aunties birthday. They were delivered to her on the 2nd Sept. I emailed them to complain and they said the dates that you can chose is a guide and they cannot guarantee a certain delivery date. What's the point in being able to choose a delivery date when they won't deliver on the day that you've picked. Fuming

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Delighted …

Was sceptical on reading reviews after I had ordered, but pleased to say bouquet was beautiful and recipient delighted. Ordering very easy ,great communication ,several emails updating on status of order, then delivered on time. Very good value. Will certainly use again.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Payed on Monday for delivery on Friday. Person not received them. Got a email 4 days later saying address/postcode wrong.!!! It’s a BIG circus tent!!!
Took my money quick enough. Will not order again. 😡😡

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Avoid this company!
I ordered a splendor bouquet for my Aunte and Uncle due to a bereavement and also upgraded to a "large* bouquet. The flowers arrived 3 days late and we're very small in size, nothing like the description or photo. Extremely disappointing.
I emailed them in which it took a further 3 days for a reply telling me that all bouquets are inspected to a high standard and mine were as they should be!
Extremely disappointing I felt like I had sent such an inferior bouquet for such an important occasion.
Definitely won't use this company again.
I also left a review on their site but as of yet hasn't been displayed, seems only 4 stars plus are published!

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on a Sunday night also being a…

Ordered on a Sunday night also being a bankholiday i expected delay, it now Thursday an still no flowers, I want them delivered to my parents work place as a surprise, but now she's finished work and off tomorrow, the company seems fine quick to take your money, its the delivery side they need to look at, there supposed to be fresh flowers

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

Wish I read this review site prior to ordering. I ordered on a Friday for Saturday delivery which was stated on order receipt email. They finally got delivered on a Tuesday, admitedly over Bank Holiday but this was not noted on the order. False delivery information and poor service. Irrelevant if flowers are pretty or not as they did not arrive when anticipated. Do not use

September 1, 2026
Unprompted review
Rated 2 out of 5 stars

Long Delivery date

Picked a delivery date on the ‘choose delivery date’ screen only for them to still not arrive 4 days later

Very quick to respond to emails which is great but nothing they can do about late delivery’s as it’s ’just a guide’

4 days late (&still not arrived) is not the way I wanted to say happy birthday to someone.
No refund available either (paid for flowers and delivery) unless the flowers get sent back (again; still not arrived)

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered roses for our anniversary

I ordered roses for our anniversary, these died after 2 days, then sent replacement roses & these lasted 2/3 days & died. Contacted the company having sent photos but apparently because I reported the issue after 3 days I would not be given a refund. Never had flowers perish so quickly, & then not to receive a refund is poor.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Bought these flowers for my sister in…

Bought these flowers for my sister in law to cheer her up
Haven’t seen the bouquet myself but my sister in law is delighted with them. Delivery by Royal Mail parcel force could have been better as the flowers weren’t delivered until 4 pm on the 2nd September and left behind a plant pot at the front of the house. Had I not tracked them my Sister in law wouldn’t have known they were there so would have been without water for 3days as it was the flowers were a bit jaded but hopefully revived with a good drink

August 31, 2026
Unprompted review
Rated 2 out of 5 stars

Big disappointment!!

Ordered flowers to be delivered for my sister's birthday, arrived a day late , ok royal mail delivery so out of there hands .
However I'm very disappointed with bouquet sent as supposedly a Large bouquet not many flowers in it at all.
Won't be using the company again and definitely would not recommend.
Mrs S Martin

September 2, 2026
Unprompted review
Rated 3 out of 5 stars

Ordered for a birthday but didn’t…

Ordered for a birthday but didn’t arrive until the following day
Not clear on the website that you need to allow 1-2 days for delivery compared to day required
Nothing says Happy Birthday more than the present turning up a day late 😬

September 2, 2026
Unprompted review

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