I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more
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At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us
Contact info
488 Stone Close, UB7 8JU, West Drayton, Yiewsley, United Kingdom
- customerservices@delightfulflora.co.uk
- delightfulflora.co.uk
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Replied to 30% of negative reviews
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Absolutely shocking service
Absolutely shocking service! I ordered flowers for a friend and picked a date for delivery, we are now 4 days over the date and Royal Mail still don’t even have the flowers to deliver! I have emailed to cancel the order and go somewhere with some professionalism however I have been totally ignored.
If I could have given zero stars then I would have. Luckily I have a large social media following so I’m going to do a video about this as I was hoping to have resolved my issue by now following on from my email.
Please stay clear of this company and shop elsewhere x
Do NOT use this service
Do NOT use this service. I placed an order for next day delivery and yet we are still waiting two days later, I have sent two emails regarding my order and both have gone unanswered, phone calls also go unanswered absolute disgusting customer service.
I placed my order on 28th August…
I placed my order on 28th August delivery was promised 29th August.
Its now the 31st August I still have not had my order delivered no Bouquet received no card received. No acknowledgement from company or CEO Ravinjer Singh Baines yet I have emailed them both of non delivery. I want my money back. This is a truly BAD COMPANY.
3 days late
3 days late, would rather have paid more for a better service
Very disappointed and would not use…
Very disappointed and would not use again. Ordered on Friday for my auntie for the next day it’s now Monday and still not delivered I have emailed multiple times to cancel as it’s too late and not heard anything from them however they did manage to send me a link to review so here we are. It has been bank holiday which I understand but why give you option to purchase the next day and pay for premium service. I wouldn’t mind if they had communicated with me
DONT USE THIS COMPANY
Ordered on friday for our wedding anniversary, clicked the delivery date of the 30th August, never arrived, emailed customer service no reply. Now the flowers are arriving on the 1st september. Why allow customers to select a delivery date if your not going to deliver.
Great flowers, great card, great delivery.
Thank you so much for the delightful flowers. They were just right as a thank you gift for my dear friend. They arrived in a large box which I thought was great, as some companies squash the flowers into a small cardboard box, just fitting the contents. They also arrived safely on next day delivery. The greeting card was also very nice, and I was able to put everything I wanted in my message. Another thing you are unable to do with some online florists. All in all I was delighted with the whole experience. Thank you
Don't use this company!
Don't use this company!
You pay for a delivery date and they don't give a damn!!!! You WILL be disappointed when they turn up 3 days late, and not the first time. This service is a con, please don't do it!!! Pay more for a reputable service as this has happened twice to me, and once to a friend. If I could give minus stars, I would!!!!!
Sorry but they did not arrive and I've…
Sorry but they did not arrive and I've heard nothing since an email confirming the address? It's a care home so they did not have a door number. Very disappointed as she didn't get her flowers.
Disappointing
I placed and order for a bouquet and card to be delivered to my daughter on Sunday. No delivery was received, no tracking available since last Friday and still no contact back from this company after sending 3 emails. So disappointing..Have I been scammed? is this even a real company?
Ordered saturday should have been…
Ordered saturday should have been delivered sunday still no delivery i have emailed them but no reply, very didapointed wont be ordering again first order and last order i think people get payed to do good reports ,do not order from this company
Ordered Roses and Lillies bouquet from…
Ordered Roses and Lillies bouquet from this company for my Wife’s birthday
My wife took delivery from Royal mail opened the box and I was embarrassed to be standing there, the roses looked just about dead.
The Lillies were fine, it looked like they had run out of fresh roses and used roses that should have been in the bin.
How any company can send this out, knowing it’s for someone’s special day or event.
After a couple of days received a email and apology, even though the birthday was over accepted there apologies and offer of bigger bouquet.
The Bouquet came the next day and my wife was really pleased, the flowers this time were fresh and what you should expect.
I think if you can’t meet the order with fresh flowers just tell the customer.
..
First of all the order I placed was…
First of all the order I placed was being delivered back to me instead of where I wanted it to go.
Order promised to be delivered on Fri and its now Monday and I havent received an explanation as to why not delivered or when it will be. Im beginning to wonder if all the good reviews are false.
Item ordered the Friday to be delivered…
Item ordered the Friday to be delivered Saturday it’s now Monday and no delivery was made I’ve emailed on Saturday but nothing back
Tracking stated out from delivery in Saturday it’s very disappointing as this was a birthday gift
My daughter was delighted with her…
My daughter was delighted with her bouquet. Sent me pictures they were even more colourful than expected and looked lovely and fresh.selection of cards great literally one for every occasion.
Professional service
Professional service. Prompt delivery. Recipient more than happy.
Thank you.
Thank you flowers were very nice and…
Thank you flowers were very nice and fresh even the card and next day delivery
Recommended this site and cheap to 👍🏼
Ordered for a birthday
Ordered for a birthday , didn’t arrive on the day requested and no update since, really disappointed
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