I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more
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Review summary
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Reviews shaping this summary
These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in... See more
Ordered a large bouquet for my daughter who has been very ill in order to cheer her up. The flowers which arrived were a small bunch bearing no resemblance to the bouquet I had ordered. They w... See more
I ordered the large splendour bouquet for my sister in law and when she recieved them they didn’t look anything like the picture and no way was it the large size. I will definitely not be ordering fro... See more
Company details
Written by the company
At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us
Contact info
488 Stone Close, UB7 8JU, West Drayton, Yiewsley, United Kingdom
- customerservices@delightfulflora.co.uk
- delightfulflora.co.uk
2.7
Poor
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t deliver the flowers
Didn’t deliver the flowers. Avoid at all costs
August 30, 2026
Unprompted review
Dont order from this company
Dont order from this company, they send you emails constant, provide flowers 5 days later, after charging next day, just order local and get same day or next day, no dead flowers amd on time, ive ordered multiable times. All the same, never ever ever again
August 28, 2026
Unprompted review
Good experience
Easy to order via website, communication was good, quality of the flowers were good, nice & fresh. The only thing I have to raise is, flowers were delivered a day early!! However, better than being late
August 29, 2026
Unprompted review
Would recommend, excellent service
Easy to order, ordered delivered on-time and recipient was very pleased with the flowers.
August 27, 2026
Unprompted review
Half dead in 3days!!
Ordered a bouquet to arrive the next day. It did, surprisingly seeing as they used royal mail! Arrived on Wednesday mid afternoon and by today (Sunday) 75% of them were either needing to be binned or not far off. I've had bouquets from other florists that have lasted well over 14 days not 4!!Will not use Delightful Flora again as the flora was anything but!!
August 30, 2026
Unprompted review
The flowers were delivered time and…so beautiful 9
The flowers were delivered time and my daughter in law was so pleased with them they were so beautiful I will certainly use you again and such a reasonable price 😊
August 26, 2026
Unprompted review
Beautiful flowers
Once I purchased, that is when I saw the reviews. I was nervous as majority of the reviews was negative. Yes they arrived 1 day late even though I ordered at 2.30pm for next day delivery. When they did arrive, they were well packaged and had a moist cloth to keep the flowers in good condition. They look absolutely amazing and very good value for money. The only reason I have given it 4 stars was because they was one day late. This has not deterred me from ordering from this company again.
August 28, 2026
Unprompted review
Delivery on time and flowers were in…
Delivery on time and flowers were in great condition
August 28, 2026
Unprompted review
The flowers ordered were nothing like…
The flowers ordered were nothing like what arrived, highly disappointed
August 28, 2026
Unprompted review
I expected the flowers to be delivered…
I expected the flowers to be delivered the next day, on Friday. For some reason they were redirected - it's Saturday and I'm still waiting for them to be delivered, hopefully tomorrow. I think this was a Royal Mail mistake.
August 27, 2026
Unprompted review
Excellent communication and service
Excellent communication and service. Bouquet was glorious and very good value.
August 28, 2026
Unprompted review
I ordered on Weds night (late) with…
I ordered on Weds night (late) with next day delivery. The next day Royal Mail had them and they were delivered Fri morning. After reading the reviews online I panicked but everything was perfect and the recipient loved them hence why I’m leaving this review.
August 28, 2026
Unprompted review
Wonderful service
Wonderful service from you.
Delivered on time and day.
Flowers were in very good condition and once put in vase they looked lovely.
Thank you.
August 27, 2026
Unprompted review
Having spent a lot of time comparing…
Having spent a lot of time comparing different websites, I finally went with Delightfulflora and purchased a large bunch of pink crystal bouquet- when the flowers were delivered they were not packaged or displayed as they were in the photo. Flowers yes. Not large! Could have done better picking up a large bunch from Tesco.
I don’t think I’ll be using them again.
August 28, 2026
Unprompted review
Incredible value and superb customer…
Incredible value and superb customer service and communication. Will definitely be ordering more flowers from Delightfulflora. Absolutely first class experience . Thank you . 💐
August 28, 2026
Unprompted review
I put the wrong address on
I put the wrong address on , they were so helpful and sorted it straight away for me
Definitely use them again
August 28, 2026
Unprompted review
First rate service
Easy to use website. Flowers were beautiful. No issues with delivery
August 24, 2026
Unprompted review
The flowers are beautiful
The flowers are beautiful, my daughter is so pleased, one of the Lilly heads had dropped off tho, but over all lovely flowers, I will use you again
Thankyou x
August 27, 2026
Unprompted review
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