Delightfulflora Reviews 

19,631
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,497 reviews, most reviewers were unhappy with their experience overall. Many people experienced frustrating delivery delays, with orders arriving several days late despite paying extra for guaranteed next-day shipping. Consumers also complained extensively that the flowers often arrived wilted, brown, and looking completely different from the advertised promotional pictures. Furthermore, customer support was often unhelpful when addressing complaints about damaged bouquets or missing refunds. Some reviewers were happy with the service, noting that online ordering was simple and items arrived fresh and on time. A few other people also felt that the gorgeous blooms and affordable gift options made for a wonderful birthday surprise.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and strong... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting customer experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers appreciate the simple... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding flower freshness and... See more

Service

Customers had ambiguous experiences with service, reflecting high disagreement. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 2 out of 5 stars

These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in... See more

Rated 2 out of 5 stars

Ordered a large bouquet for my daughter who has been very ill in order to cheer her up. The flowers which arrived were a small bunch bearing no resemblance to the bouquet I had ordered. They w... See more

Rated 2 out of 5 stars

I ordered the large splendour bouquet for my sister in law and when she recieved them they didn’t look anything like the picture and no way was it the large size. I will definitely not be ordering fro... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

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Asks customers to review

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Replied to 30% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(19,631)

1,525 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered pink roses bouquet before I…

I ordered pink roses bouquet before I looked at the reviews. Stupid mistake, I know. I had real concerns about if they would arrive on time and what condition they were in.
I needn’t have worried. I was kept updated with the delivery times from Royal Mail. They arrived in a well packaged box and the roses were beautiful! Absolutely stunning. I am so pleased with them,

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

5 star for the flowers

5 star for the flowers, beautiful 💐 I’d suggest clarifying that the delivery date isn’t an actual delivery date but a dispatch date. But flowers came the next day so pretty chuffed. Would use again.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend or use again

I wish I’d read reviews before ordering. Terrible company. They allow you to choose a delivery day then fail to tell you the date isn’t guaranteed and fail to deliver on time. More than 48 hour delay, customer service rude and unhelpful. I won’t be using this company again and certainly wouldn’t recommend them.

August 24, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful flowers/ poor delivery

Beautiful flowers delivered for someone special. However the delivery person left them down the side of the house with no note through the door to say it was there. I did not chase this up for 2 days due to work shifts. Thankfully she found them but were looking a bit sorry for themselves. Thankfully a good drink of water brought them back. I would buy from here again the flowers were lovely. Just the delivery let them down.

August 25, 2026
Unprompted review
Rated 3 out of 5 stars

Lovely flowers

Lovely flowers, good price. But unfortunately they arrived a day late for a birthday present. So it looked like I forgot the persons birthday! However I would recommend them due to the quality of the flowers & the price. Just make sure you maybe order them earlier so they get there on time.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Thanks a bunch!

Ordered my wife some flowers to be delivered on our anniversary only for them not to show up on the selected date! It has in fact been 2 days since and still nothing has turned up! Emailed customer service only to be informed that it is a target date not a guarantee, well what is the point in that, an online florist that cant deliver for when you need them! I'm now £25 down with no flowers in sight and in the dog house with the wife! Save your money and go elsewhere

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered flower for my close friend as…

I ordered flower for my close friend as she list her sister.Although I asked to leave the flowers as the door they keep delivering and taking back the flowers!Its a joke!Still she hasnt got the flowers and now they want me to give them a review, review for what?They need to refund my money including the delivery charge!

August 27, 2026
Unprompted review
Rated 4 out of 5 stars

Everything was perfect

Everything was perfect. The flowers beautiful. Ordering and paying for them was easy. One thing let the experience down. I paid £5 for next day delivery however the express delivery took 2 days instead of one

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Delightful Flora are anything but…

Delightful Flora are anything but delightful. Like many others here I ordered the large version of the Splendor bouquet and what arrived looked nothing like the photo. Nothing. The recipients were very diplomatic and said they were lovely but they were definitely not, and they weren’t delivered on the guaranteed date either. Trying to get through to them by phone is virtually impossible. I was 80th in the queue! I wonder why?

If you’re thinking of sending flowers there is another big company which I’m probably not allowed to name but their letterbox flowers are superb. Delightful Flora are cheats.

August 17, 2026
Unprompted review
Rated 3 out of 5 stars

Mixed feelings

Mixed feelings from me.
They use Royal Mail 24 and I’d ordered at 9am - Royal Mail received then in the evening so they were never going to be here for the following day as advertised and box I ticked. The reply was meh to be honest.
The flowers did arrive when we were out (missed my wife’s birthday) and had run out of water but were ok. Not a huge bunch but good enough and well packaged.
Not really sure if I’d use them again especially for a date specific option - also Royal Mail never deliver in the slot they say so I guess it’s a match made in heaven…

August 26, 2026
Unprompted review

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