Terrible. Wedding flowers arrived an hour and a half after chosen time slot when the ceremony had already started and no one was home. Very expensive flowers for what had arrived. Customer se... See more
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I ordered some flowers to get delivered between 7am-11am. And the flowers didn’t arrive during that period of time. I tried to contact the store by email and phone however didn’t get a response. The t... See more
A big shoutout to luxe flowers delivered for creating an unforgettable anniversary surprise! The bouquet I ordered for my wife was not only stunning but also arrived exactly when I requested it. Her e... See more
Company replied
Thank you for alerting the recipient several times! Lovely wreath--just what I hoped for!
3.5
Average
105 reviews
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Received a stunning Autumn wreath for…
Received a stunning Autumn wreath for my front door today, thrilled with the quality and service
Thank you x
October 28, 2023
Unprompted review
Reply from xxx xxx
Dear Deborah Morgan,
Thank you for your kind words! We're delighted that you're thrilled with the stunning Autumn wreath. Ensuring top-notch quality and excellent service is our priority. If there's anything more we can assist you with in the future, please feel free to reach out.
Warm regards,
Luxe Flowers London Team
I want to express my gratitude to luxe…
I want to express my gratitude to luxe flowers delivered for their outstanding service and exquisite flowers. The bouquet I ordered for my sister`s baby shower was a work of art. It arrived on time and was a real showstopper. You helped us celebrate a new life beautifully.
September 24, 2023
Unprompted review
Reply from xxx xxx
Dear Rachel Bunch,
Thank you for your heartfelt appreciation! We're delighted to have been part of celebrating such a special occasion. Creating a work of art with exquisite flowers and ensuring timely delivery is our pleasure. Your gratitude means a lot, and we're thrilled to have helped make the baby shower a beautiful celebration of new life. Should you have more joyous occasions ahead, we're here to assist!
Best regards,
Luxe Flowers London Team
Luxe flowers delivered
Luxe flowers delivered, you are simply the best! The bouquet I ordered for Mother`s Day was a masterpiece of floral perfection. The colors were vibrant, and the blooms were fresh. My mom was overjoyed, and I couldn`t be happier. Thank you for helping me her day special.
September 20, 2023
Unprompted review
Reply from xxx xxx
Dear Maria Barton,
Thank you for your kind words! We're thrilled to have contributed to making Mother's Day special for your mom. Creating a masterpiece of floral perfection with vibrant colors and fresh blooms is what we strive for. Your happiness and your mom's joy mean the world to us. If there's anything more we can do to assist you in the future, please don't hesitate to reach out.
Warm regards,
Luxe Flowers London Team
A big shoutout to luxe flowers…
A big shoutout to luxe flowers delivered for creating an unforgettable anniversary surprise! The bouquet I ordered for my wife was not only stunning but also arrived exactly when I requested it. Her eyes lit up with joy when she saw those beautiful flowers. You made our day truly magical.
September 19, 2023
Unprompted review
Reply from xxx xxx
Dear Cynthia Durham,
Thank you for your heartwarming words! We're thrilled to have been part of creating a magical anniversary surprise for you and your wife. Ensuring a stunning bouquet and timely delivery is our priority, and we're delighted that it brought joy and made your day unforgettable. Should you need more moments of floral magic, we're here to assist!
Warm regards,
Luxe Flowers London Team
Effortless Elegance and Timely Delivery
Luxe flowers delivered truly exceeded my expectations with their effortless elegance and timely delivery. The bouquet I ordered for my sister's garduation was a masterpiece of floral artistry. The blossoms were fresh, and the arrangement was impeccable. Thanks for making her special day even memorable!
September 15, 2023
Unprompted review
Reply from xxx xxx
Dear Donna H. Mercado,
We're overjoyed to have surpassed your expectations! Creating effortless elegance and ensuring timely delivery is what we aim for, and we're thrilled that the bouquet for your sister's graduation was a masterpiece. Making her special day even more memorable with fresh blossoms and impeccable arrangements is truly rewarding. If there's anything more we can do to enhance future celebrations, please let us know!
Warm regards,
Luxe Flowers London Team
10/10
The best place you could get beautiful flowers from. Their selection is amazing , the service is 10/10 and overall the experience is perfect.That’s why every time I have to get flowers I don’t have to worry for too long , I just go on their website and let them do the work.They have the most beautiful bouquets.
I totally recommend them .
September 8, 2023
Unprompted review
Reply from xxx xxx
Dear Patricia Craciun,
Thank you for your wonderful recommendation and kind words! We're thrilled to have provided you with a perfect experience and beautiful bouquets. Making your flower-shopping hassle-free and delivering stunning arrangements is what we aim for. Your trust and recommendation mean a lot to us! If there's anything more we can do to enhance your floral experiences, we're here and ready to assist.
Best regards,
Luxe Flowers London Team
Fantastic Experience, Beautiful Arrangement
A fantastic experience from start to finish. The bouquet I ordered for my best friend"s engagement was delivered with care, and the arrangement was absolutely stunning. She was thrilled and couldn't stop admiring the flowers. Thank you for helping me celebrate this special moment!
August 28, 2023
Unprompted review
Reply from xxx xxx
Dear Matthew Hawkins,
Thank you for your wonderful feedback! We're thrilled that our service contributed to making your best friend's engagement even more special. Ensuring a fantastic experience and delivering a stunning arrangement is what we strive for, and we're delighted that it brought joy to your friend. If there are more special moments ahead, we're here to assist in making them extraordinary!
Best regards,
Luxe Flowers London Team
Thank you so so so much
Thank you so so so much for such a fast delivery - the friend of ours was over the moon with both the delivery and how beautiful the roses were! Thank you so much for making her day special!
August 2, 2023
Unprompted review
Reply from xxx xxx
Dear Dom,
Thank you for your heartwarming words! We're delighted that we could contribute to making your friend's day special with our fast delivery and beautiful roses. Your appreciation means a lot to us. If there's anything more we can do to bring joy through flowers, we're here and ready to assist!
Best regards,
Luxe Flowers London Team
Reply from xxx xxx
Iwona Chuchla, thank you for your kind words! We're thrilled that you loved the beautiful flowers and that everything was delivered on time. Your satisfaction means the world to us. If you ever need more floral beauty, we're here for you! 😊🌸
Best regards,
Luxe Flowers London Team
Great support- thank you!
Great overall experience! I wanted to order a nice flower bouquet for my girlfriend, delivered flowers helped me create the bouquet with her favorite flowers and colours. My girlfriend was very impressed and in tears
Delivered Flowers- thank you for your help, much appreciated!!
June 3, 2023
Unprompted review
Reply from xxx xxx
Hi Michael,
Thank you for your wonderful feedback! We're thrilled to have been part of creating such a special moment for you and your girlfriend. It was a pleasure assisting in crafting a bouquet that captured her favorite flowers and colors, and we're ecstatic to hear that she was deeply touched by the surprise.
Your appreciation means a lot to us. We're here to help make every occasion memorable and special. Should you need our assistance again in the future, please don't hesitate to reach out.
Warm regards,
Luxe Flowers London Team
Lindor chocolate bouquet
I recently had the pleasure of ordering a chocolate bouquet from this fantastic flower company. As someone who finds it quite challenging to select presents for men, I was amazed by the extensive selection of gifts they offer. What truly caught my attention was their range of chocolate bouquets. My uncle has always been a fan of Lindor chocolates, and to my delight, this company had a beautiful bouquet featuring Lindor chocolates in an array of flavors I never even knew existed! Moreover, the chocolates themselves were divine. I had no idea Lindor offered such a diverse range of flavors, and I couldn't find these unique tastes in any local shops.
The bouquet arrived right on time, and the packaging ensured that the chocolates remained in perfect condition.
The Lindor chocolate bouquet I ordered was an absolute hit with my uncle, and I couldn't be happier with my choice. I will definitely be returning to this company for future gift-giving occasions.
June 8, 2023
Unprompted review
Reply from xxx xxx
Dear Anna,
Thank you immensely for your heartwarming feedback! We're thrilled that our Lindor chocolate bouquet brought such joy to your uncle. We take pride in curating diverse and unique selections, especially for those harder-to-shop-for recipients.
It's delightful to hear that the array of Lindor chocolate flavors pleasantly surprised you. We strive to offer exceptional choices that aren't commonly found elsewhere, ensuring each gift is both delightful and memorable.
Ensuring timely delivery and preserving the chocolates' quality is our priority. We're delighted that our efforts reflected in your experience.
Your satisfaction means the world to us, and we're honored to have earned your trust for future gifting needs. We can't wait to assist you in creating more special moments with our offerings.
Warm regards,
Luxe Flowers London Team
Planted Hyacinths
I had originally ordered 10 planted hyacinths in a basket for my mother’s birthday earlier this year. On arrival they looked lovely and as described but unfortunately they didn’t last more than a day. However, the store has to be commended in terms of how they have dealt with my complaint as they have now sent my mother a replacement set of bulbs which look beautiful and she’s really delighted. A special thank you to Maria Kovalenko for sorting this out and making the experience really painless and easy! I will buy from this shop again knowing they really try their best (even though sometimes it might not always go to plan) Thank you! X
May 31, 2023
Unprompted review
Reply from xxx xxx
Dear Adrianna Rankin,
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the initial disappointment with the planted hyacinths for your mother's birthday. Ensuring the quality and longevity of our products is always our priority, and we regret that they didn't meet expectations.
However, we're thrilled that Maria Kovalenko was able to assist promptly and provide a replacement set of bulbs that brought joy to your mother. Making things right for our customers is essential to us, and we're grateful for your understanding and appreciation of our efforts.
Your kind words motivate us to continuously improve and ensure that every experience with us is a positive one, despite occasional hiccups. We look forward to serving you again in the future and providing you with a delightful experience from start to finish.
Thank you for your support and trust in us.
Warm regards,
Luxe Flowers London Team
At Least Say Sorry
I ordered 10 PINK BULKS HYACINTH IN RECTANGLE BASKET in April of 2023. Upon delivery, the recipient shown me a photo, more than half were white Hyacinth. I sent Email and Whatsapp messages to follow up, but got zero response. Very disappointed. More disappointedly, is the fact that there is no reply to any of the complains made.
On a small note, the bouquet also came with a small surprise, a bee came with it! The bouquet didn't last long indoor as many tiny insects were found shortly after.
The order #2557
April 11, 2023
Unprompted review
Reply from xxx xxx
Dear YG,
We extend our sincerest apologies for the disappointment caused by your recent order of the 10 PINK BULKS HYACINTH IN RECTANGLE BASKET. We deeply regret that the flowers did not meet your expectations. It's important to note that during the bulb stage, the color of hyacinths isn't visible, and there might have been a mix-up with the supplier, resulting in the incorrect color variation.
Furthermore, we're truly sorry for the lack of response to your emails and messages. This falls short of our usual standards of customer service, and we're investigating the communication lapse to ensure it doesn't happen again.
The inclusion of tiny insects and a bee in the flower basket is unacceptable and not the experience we aim to provide. We're truly sorry for any inconvenience caused by this unexpected situation.
We'd like to make this right for you. Please reach out to us with your order details so we can address this issue promptly and offer a suitable resolution. Your satisfaction is of utmost importance to us.
Once again, we apologize for the oversight and any inconvenience caused. We hope for the opportunity to regain your trust in our services.
Warm regards,
Luxe Flowers London Team
I am delighted with the Flowers…
I am delighted with the Flowers Delivered service and the quality of the flowers. The flowers were delivered exactly at the time I asked them to do it. Will definitely will use the company again.
Michael A.
April 16, 2023
Unprompted review
Reply from xxx xxx
Michael Anikst, thank you for your wonderful feedback! We're thrilled to have provided you with top-notch service and flowers that met your expectations. Delivering punctually is part of our commitment to excellence. We're honored to have earned your trust and look forward to serving you again. Warm regards, Luxe Flowers London Team.
Bunch of drooping weeds for £73
We ordered a bouquet advertised as "forget-me-nots" and marketed with pictures of actual Forget-Me-Nots.
We received it on the wrong day (it was a birthday delivery), and instead of the ordered forget-me-nots, we received something that looked very different from the plants marketed in the pictures. For £73, we received a bunch of nettle-like, furry weeds, with holes in the leaves, and the occasional flower. The stems and furry leaves were drooping rather unattractively after only half a day in the vase.
The plant turns out to be Green Alkanet, which is indeed considered a weed on most gardening websites.
If you are happy paying £73 for a bouquet of drooping weeds as a birthday gift, we can recommend this service.
April 16, 2023
Unprompted review
Reply from xxx xxx
Dear Kerstin,
We're sincerely sorry to hear about your disappointment with the bouquet you received. We understand your concerns regarding the flowers not meeting your expectations and the mix-up in delivery dates, causing inconvenience on the birthday occasion.
We want to clarify that the bouquet you ordered indeed contained Forget-Me-Not flowers. These flowers are known for their unique, small, and delicate nature, which might differ from larger, more robust blooms. However, we regret that the condition upon arrival wasn't satisfactory and that you found them drooping prematurely.
Regarding the specific type of flowers, we're sorry for any confusion. Our intention is to always provide the flowers as advertised. While the delicate nature of Forget-Me-Nots can make them appear different than larger blooms, we ensure they are fresh and at their best upon delivery.
We apologize for the inconvenience caused and any misunderstanding about the flower type. Your feedback is valuable, and we'll take steps to enhance our communication regarding the unique characteristics of these blooms.
If there's anything further we can do to rectify this situation or if you have additional concerns, please reach out to us directly. We aim to ensure every customer's satisfaction.
Warm regards,
Luxe Flowers London Team
Order #2527. Not delivered due to fault with courier and lengthy time for seller to respond and issue a refund
Update - 26/04/2023
I have now received a refund. The communication was slow from the seller and I had to contact the courier to retrieve confirmation that the order was not refused and forward on to the seller but they have issued a refund.
I placed an order on the 27/03/2023 for delivery on the 04/04/2023.
The order confirmation came with a link to 'Shop' where the detials of the order could be viewed as well as a link to the courier company to track delivery with a tracking reference. The incorrect courier was listed. The link provided was to DPD and not the courier company actually used, DHL.
On the 04/04/2023 no delivery was made or attempted and I assumed I was provided with an incorrect tracking number as it wasn't recognised with DPD.
I contacted the deliveredflowers.co.uk directly and in fairness they replied on that occasion the same day.
They said they tracked the order on DHL and it stated the delivery was refused at the shipping address provided which is incorrect.
A family member was at home when the courier company stated the order was refused. The order wasn't refused and no courier came to the property at all on the day.
I contacted deliveredflowers.co.uk and they stated I needed to contact the couriers to arrange re-delivery. They also didn't address or seem to understand the incorrect tracking link had been provided and only stated "we only use DHL".
I contacted the courier company. It took them three days to reply and then they only stated the package has been damaged and I should contact the retailer for a refund.
I have since contacted deliveredflowers.co.uk twice on the 08/04/2023 and 13/04/2023 and they have not bothered to reply.
I haven't received the order I paid for and now deliveredflowers.co.uk aren't replying to emails.
April 4, 2023
Unprompted review
Reply from xxx xxx
Dear Darren Latter,
We sincerely apologize for the inconvenience caused regarding order #2527. We regret that there were issues with the courier resulting in non-delivery. We've promptly processed a full refund of £44.00 due to the unfortunate loss of the parcel by the courier.
We acknowledge the difficulties you faced in communication and tracking the delivery. We deeply regret any frustration caused by the mismatched courier information provided initially. Rest assured, we've taken note of this issue and will work diligently to prevent such discrepancies in the future.
Your feedback is invaluable to us, and we're committed to enhancing our service based on your experience. We're grateful for your understanding and patience throughout this process.
Should you need further assistance or have any additional concerns, please don't hesitate to contact us. Your satisfaction is our priority.
Warm regards,
Luxe Flowers London Team
Great !
Delivered in time, followed delivery instructions, fresh good quality flowers
March 27, 2023
Unprompted review
Reply from xxx xxx
Thank you, Modsofa! We're delighted to have met your expectations with our timely delivery and adherence to your instructions. Ensuring fresh, top-quality blooms is our priority. Your satisfaction means a lot. Warm regards from the Luxe Flowers London Team.
Really unhappy with the quantity of…
Really unhappy with the quantity of flowers. It didn't represent the picture displayed. Customer service dismissive and unhelpful. First time using. I would steer clear.
March 19, 2023
Reply from xxx xxx
Dear valued customer,
We're truly sorry to hear about your disappointment. Your order was specifically for a 5-stem bouquet of Pink Peonies and Viburnum, exactly as confirmed in your order details. This choice was meant to match your preferences, and we assure you that the correct bouquet was delivered as per your order details.
We appreciate your feedback, helping us improve our service. The bouquet you selected contained 3 peonies and 2 viburnum foliage, precisely as outlined in your order. Our website displays a 15-stem bouquet at £147, differing from the £59 5-stem bouquet you chose.
We aim for clear product representation. We apologize for any confusion caused by this difference.
Warm regards,
Luxe Flowers London Team.
Excellent delivery!
I'm extremely satisfied with my recent purchase of a mimosa flower bouquet for my partner. The quality of the flowers was excellent, and the delivery service was exceptional. The bouquet arrived right on time!
I will definitely be ordering again.
March 8, 2023
Unprompted review
Reply from xxx xxx
Thank you, Fredric! We're thrilled to have provided you with an excellent experience. Ensuring top-notch quality and timely delivery is our goal. We look forward to delighting you again in the future. Warm regards from the Luxe Flowers London Team.
Gorgeous peonies…
Thank you very much for efficient delivery on time! My daughter was happy to get her favorite peonies. The flowers are gorgeous and stay fresh the whole week!
January 26, 2023
Unprompted review
Reply from xxx xxx
Thank you, Aigul! We're thrilled your daughter loved the peonies. Ensuring timely delivery of fresh, gorgeous blooms is our priority. Your satisfaction means everything. Warm regards from the Luxe Flowers London Team.
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