Deliveroo Reviews 279

Avoid Deliveroo. Very bad. The customer service and its cannot resolve the issue.. I received a notification from app that my item was delivered but actually not. I did not received any call from the driver. I was waiting in my house for a long time. I am very upset left me without a solution. They said the driver has already delivered and thats it! They leave me a perception that they cannot do anything about it coz the driver has said so. They cant even show an evidence or photo that can help me to find the item. After all the discussions, i received an email that i wont get any compensation on this..very frustrating...

Baddddd baddddd just taking the money no respect nothinnnnnnnnnng worst service !!!!!!!

Avoid Deliveroo_ae! Tried to order original DubaiFix chocolate. Requested to Place at hotel reception, whole staff was informed before. Order wasn‘t delivered, driver said he was there, but Hotel confirmed nobody was there, so driver stole the chocolate and Deliveroo stole my money (100€!). No offer for a refund or a 2nd delivery attempt!

Deliveroo do not give tips to their riders.
Dont give tips in the apps.
Give them tip in cash please.

It’s a scanner. The pizza arrived destroy but It don’t refund my money. It’s shit delivery.

Do not Order from Deliveroo they r a thief.
They will not refund your money or redeliver your order… their customer support is worst ever.. they doesn’t care at all. I’m so frustrated now, I spent a thousand dirham however they will not refund for it.

One of the worst food delivery service. Cheating at it best..

In other countries Deliveroo operates they insist on restaurants including allergen information. Here in UAE we are told to contact the retailer for any concerns about ingredients. This totally takes the convenience factor away and moreover many of the restaurants never answer their phones. For a company specialising in food delivery to not insist that restaurants include this basic info is madness.

Shafat ahmad good service! He is a role model that must be acknowledged by many!

Worst cusromer service please try to order in smile or noon I try to cancel my order they didn't accept they can't refund the money very bad experience.never recommended

WORST DELIVERY APP

I faced an issue with one of the items where it was rotted and had unbearable smell and the help from Deliveroo support was unbelievably poor. No matter what I wrote, they would just send me saved templates, making me feel like I wasn’t talking to a human. The salmon had a foul smell, and instead of helping, they said they couldn’t refund or assist me. I asked them to contact the shop and help me return the item, but they only provided me with the shop’s phone number. After multiple attempts, I was able to speak to the shop, and they agreed to take the item back and send a new one. However, according to them, Deliveroo should arrange for someone to pick up the item and deliver the exchange so again imagine instead of enjoying my food I was wasting my time with such useless support team, the shop tried to contact to arrange the pickup but they didn’t even answer their call.

Look at the kind of service you’re providing.

Disaster!!!
The goods did not arrive, and they are refusing a refund.
Customer service is an absolute disaster.

VERY DISAPPOINTED WITH DELIVEROO UAE I ORDERED FROM FIX - CHOCOLATE AND ONLY PARTIAL ORDER HAD ARRIVED I EMAILED THEM AND SPOKE TO LIVE CHAT THEY REFUSE TO COMPENSATE TIME AND TIME AGAIN WITHOUT ANY EXPLANATION AS TO WHY I CANT GET A REFUND FOR THE ITEMS THAT DIDN’T ARRIVE. WHAT A HUGE DISAPPOINT TO END MY HOLIDAY WILL NEVER BE ORDERING FROM THIS COMPANY EVER AGAIN IVE ALSO SEEN OTHER COMMENTS AND PEOPLE ARE IN SIMILAR SITUATION I HOPE THIS GETS RESOLVED FOR US ALL. I WILL KEEP ON TRYING BUT WHAT A HORRIBLE COMPANY - DO ONE DELIVEROO !!!

Fix Desserts ran out of stock and refunded my money to Deliveroo. They did not honour the credit. When I tried to reorder, the payment failed all the times. This was recorded in their system as a cancelled order and they suspended my account claiming that I’ve cancelled my orders too many times. They did not refund my money. This is fraud and they are thieves. Fix Dessert has partnered with the wrong delivery company.

Worst of the worst customer service ever so many better alternatives 👍🏻

Delivery guy had an accident.. they informed me after 20 mins that im not going to receive my pizza.. they re ordered the pizza. Arrived over 1 hour late and they decline giving me a reimbursement.. customer service in deliveroo is very bad.

ZERO STAR. DAYLIGHT ROBBERY DO NOT USE. Placed an order which never arrived yet on their app they stated delivered. When I contacted them before listening to me, they told me they were not going to refund me as I had caused the no show. They claimed they called me but I did not answer, yet there were no missed calls on my phone. Please save your money by taking it elsewhere.
I’m so angry that they stole my money! I will be deleting their app never to be used again.

Order a gift which was never delivered. Money not refunded after many days . Beware of them . I call it theft!

I was so disappointed to the Deliveroo rider they sent, because the driver didn’t check first his order and he took the wrong order to give on me. He should double check before he will take orders from the restaurant. I was really frustrated!!! For that driver.

Worst app ever
I paid for the order and wasn't delivered
Also no refund
I talked to 3 managers
More the 7 calls and no refund