Deliveroo Reviews 

Our order was cancelled this evening with no warning, in fact the driver had our order and was at the wrong location due to a deliveroo error.

We ordered 1.5h ago on a quiet Sunday evening, and we were in contact with the driver to make sure he was OK. When he realised he was at the wrong address he ended the message contact. We had a call from deliveroo to find out our address, i gave it to them, it was correct as per delivery details. The women informed us that the delivery had been cancelled (despite our knowledge that the delivery driver had our dinner) as the driver had gone to the wrong address.

All she could offer was Credit, which i declined, and eventually a refund plus £2.50 credit. I was appalled. It was nearing 9pm on a Sunday, before we both went back to work tomorrow as key workers. Absolutely shocking.

I felt sorry for the offshore telephone operater. But clearly stated my upset.

It amazed me that this could be a possible outcome for a deliveroo local error. As I'm aware you're a proud and large company who relay on reputation and customer reviews. I wouldn't wish this on any of your paying customers.

I would have at least expected more than a 7% compensation to even consider ordering with you again.

Absolutely awful! Missing food every single time. It takes two days for them to get back to you. I won't be using them ever again.

Delivery time wildly inaccurate, changed from 65 mins to 1 hr 65mins literally the second I placed my order (via confirmation screen). Almost impossible to cancel order. Order through Deliveroo only if you dare!

The first time I used Deliveroo, service was fast and accurate. The second time it was fast but poor in terms of costumer service as the courier just dropped the order in front of the door and I couldn't even see him when opened the door.

ordered food got delivered one 15 minutes late when requested to cancel the order they said the driver has left not good for deliveroo and maryland chicken leicester disguisting food rather have eaten poison

Delivered on time, it's fantastic service in our hard times, thank you very much.

I am not able to review restaurants and leave feedback because there seems to be some technical glitch with my account. Apparently you can only leave reviews when you get a 'pop-up' after you order has been delivered, so once that window of opportunity is gone that it. They said there was not much they could do and would apparently pass me on to a 'supervisor'. Seems like a massive oversight on Deliveroo's end that something as simple as reviews are not possible.

absolutely disgusting, i ordered nachos,pop and a waffle. they did not give me my pop. my nachos had two eye lashes in and the cheese was very old looking and cold. i’ve wasted 12 quid on this. i am very mad

This is the last time I am ever using Deliveroo, for the 3rd time they apparently delivered my food to the wrong address
the truth is, the drivers either dont even exist or eat the food, always the same stupid answer from the customer service which is one of the worst I have seen
JUST EAT is what I am now doing, DELIVEROO is a scam

Most terrible delivery service ever. Customer support unable to handle any payment related issues. Payment did not go through and the app threw an error – support starts blaming me that the card was declined. No resolution or alternative options offered, besides "payment is pending, please wait until it becomes void".

Time and time again we have issues, cold food, driver leaving our food outside, wrong items, food not arriving, waiting time getting longer and longer etc....
Never gets better wouldn’t recommend nor will I order from them again...
Disgusting Service from them

O dear ..Cold food ...Website said it was picked up and would be with me in 10 mins ..But the till receipt said it was picked up 40 mins before ...and they left out half the order ...

Deliveroo riders are now reviewing restaurants while they have no work to do. I received 4 negative reviews on google advising everyone we have a slow delivery service. Absolutely disgusting! I will not be using you as delivery partner for my business anymore.

Have had SO many terrible experiences with Deliveroo - deliveries with missing items, wait times that keep going longer and longer. It is just not worth it! especially for their high delivery fees. Better to just call the restaurant direct! They'll normally give you a discount anyway since deliveroo charge them so much.

Awful service, terrible customer service (abroad somewhere). I insisted on a refund after an hour and 45 mins and food still hadn’t left restaurant but all I got offered was £5 off next order?!! I will never use deliveroo again so that is pointless! The cold food finally turned up on a pushbike but he couldn’t find the house?? So took off again! We had to chase him down the road in the car! Seriously you couldn’t make this stuff up!

Would give 0 Stars if possible, Ordered food that never arrived and like an hour after the time of delivery (nearly 2 hours after ordering) they didn't even have a rider to deliver it, why let people order if you don't any riders to get the order from a to b?

Never, ever, ever, EVER order from this company it's a SHAMBLES.

It says alot when the little pizza place can hire someone to deliver to you within an hour. But a billion dollar company can't hire someone to get your food to you, ever.

My food turned up freezing cold and missing items from KFC. KFC said contact deliveroo. They added £3 to the deliveroo account which I certainly won't be using as just wasted £21 on food can't even eat as its absolutely disgusting. And they think £3 credit will justify it.

Do not enter your bank details on this site. My account was hacked and they managed to order £70 worth of food without my security pin. Still not recieved a refund. My bank is now pursuing it as they said it's clearly fraud. Do not trust. Had to close account because of this suspicious company. Stay away!!!!!

Please stay away from these people.
I used it only twice in my life as, let's be honest,it's ridiculously expensive.

This was back in May.
In August, all of a sudden, they started charging me by 11.49 pounds per month based on the request of DELIVEROOPLUS,which I did not ask for! When I realised and I told them,they only refunded one month.
Yesterday someone managed to hacker my account and tried spending hundreds of pounds on various food orders. In the end they managed to buy food for 190 quid.

This morning Deliveroo has refunded me but stated I was to blame as "We have detected no technical vulnerabilities of Deliveroo’s systems which could have caused this incident". They stated "The most likely cause of this is that the email address and password associated with your Deliveroo account were the same as the credentials you used on other websites which have experienced data breaches"

None of my accounts on the Internet have been hacked before, never ever...……..The web is full of articles about how weak their security is. Just don't use them.

I used Deliveroo on a daily basis, it seems that the failure rate of their delivery is about 10% . i.e. 2 will gone missing out of 10 orders. Although Deliveroo granted me the refund, but I could have gone to the shop next door instead of waiting 20mins - 30mins for the food and ending up getting the food at the shop next door.