Deliveroo Reviews 566

Very bad.
Don’t use this service! Use Just Eat instead!
We ordered rolls, delivered late and smashed, no cutlery as requested. When contacted via chat, agent- Mohammed said he is very sorry and closed the chat.
Poor support!

Rider cancelled my order 6 minutes from my location, then when I looked for a refund they 'kindly' offered me a fiver back because I picked up my order. The hoops you have to jump through just get the delivery fee(which never happened) back was unreal. They've lost about 12 customers today. JustEat will have our custom in the future

I wish I could give zero stars. I ordered food through Deliveroo on the weekend worth close to 50 euro. About an hour after the order was confirmed, about 9:40 PM, my food still didn't arrive, so I checked the website again for an update, I saw that my food, apparently, was delivered at 9:24 PM. I contacted support wondering what happened, and demanded a refund/credit (as the restaurant I ordered from had since closed). I was told the rider tried ringing me, couldn't get in contact so he left it on my doorstep. He did no such thing. I didn't receive any phone calls, and nothing was left on my door. I told them this, and I was told that because I wasn't available to take the calls, I was responsible for the cost. The rider never knocked on my door! He never even entered my property! I told them this, and when I was asked to confirm my address, I did, and I was told that the address I provided did not match the address the had on record (before I contacted support I had to confirm details the had for me during the 'review my case' part. One of the details was my address, and it was exactly my address!). I sent the manager (I spoke to three managers that night for close to 3 hours) a screenshot from my laptop of the section where they asked to confirm my address. I told him they did have the correct address, the same address I had just confirmed, and he again said it didn't match what they had on record and ended the chat. The insisted that the driver came to my address, didn't get an answer from the phone, left my order on the doorstep and left, and it was my responsibility and there would be no refund or credit. We have a Ring doorbell which detects motion and begins recording. No delivery rider came to my house. We also have CCTV, and when I checked that later, I saw a rider pulled up on the road outside a neighbours house, sat there for a few minutes and left with my food. He never once got off the bike. Apparently he tried to ring me, and because I didn't get his call I was responsible for the cost and no refund could be issued! The DELIVERY rider never came to my front door and knocked! Apparently, for what ever reason, if you don't answer/get their calls, they can just leave with your order, and it's your fault and you pay the cost. Apparently delivery rider/drivers don't have to knock on your door with your order. They gave me some nonsense about the riders being afraid to knock on doors because of babies or old people! I had a similar incident a week or two before where I was waiting on food, this time I checked the order sooner and saw someone was trying to ring me. I went to the door and saw the rider sitting there on his bike. Never thought to get off and knock (this was mid afternoon, too. So that nonsense about them being afraid to knock because of disturbing someone was pure bollox!). It could have been the same rider. I have never had this experience before where a DELIVERY driver/rider wouldn't knock on the door and then just left with my food! And then to be told it was my fault, and be refused a refund/credit was disgraceful! I'm taking this to their head office! Never use Deliveroo again! Use JustEat!

They delivered my first order with them to wrong location and after that they banned my account and refuses to refund. What a joke.

The rider only brought one side and nothing else!! I told him I had ordered three wraps aswell and in total had spent over €50 euro and he was handing me coleslaw!!! He said ok and then called deliveroo. They told him and me to just accept the delivery & then enter issue into the app. We both said that we are not tapping accept the order or delivery confirmed because it was not. The rider was in agreement with me. The guy on the phone forced the delivery confirmed through the central system. The whole ordeal was shocking! Moving to just eat next time.

My order arrived 1.5h late, in the meantime we were starving and had dinner with what we had at home. We didn't eat the pizza ordered, the best the provided was sincere apologies and €3 credit note.

The problem is that I coulnd't even understand if I would get the order or not, we waiting as long as we could. Shameful they don't take any responsibility

Ordered several pizzas for work lunch. 3 of which were missing the same toppings. Went through Deliveroo complaints process to immediately be told I wasn't eligible for any compensation. Escalated to a manager who said the same. They will just keep copy & pasting you their generic responses from their script, all the while telling you they 'appreciate your feedback' but they are ultimately uninterested. Completely lost faith in this company now, at least we received food, I see several reviewers who never even got their full order and yet were still refused any compensation or refund. Appalling.

If i could zero starts, i would.
order for 120 and instructed the driver to wait outside until we will pick the order up.The driver left the food beside a bin shed , (no idea where is it ) and left. I've spent an hour on the phone with them where the only thing they could say to me '' that's our policy'', the driver waited, where was he waiting i have no idea.
The worse company ever , don't order with them unless you want your money to go to waste.

Absolutely useless company. We ordered, and after more than 1.5 hours some of the food arrived, ice cold and the calamari was burnt. We complained, they said the rest of the food was with a second driver. Only a single item arrived, not all the missing food. We complained again, and they absolutely refused to give a refund without a physical receipt, which we never got from the driver. They are a bunch of thieves.

When it works it is extortionate cost.
When it doesn't work I would call them thieves.
I pay for a service, you don't deliver that service, then expect me to be happy about only getting half my money back.
An hour after ordering, I am delivered part of my order, which was inedible.
I then spent an hour disagreeing with customer services as they offered me between 10% and 50% of my money back. And still wanted me to pay delivery! Zero attempt to rectify the situation - no attempt to deliver some food. And I am out of pocket, down 2 hours of my time and my family are still hungry and have not had dinner.
I cannot express how ridiculous I find it that anyone would see this as reasonable!
I will not use this service again!

I can only attest to what has been said here. Driver did not ring the doorbell or knock, then sent me a picture of the food on his bike as he was driving away. Customer service claims the driver was in front of my house for 12 minutes trying to reach me. He was probably sitting on my porch eating my food because he certainly didn’t try to contact me.

Do not use this service!
I ordered items and told them of allergies & they still sent chilli. Which I can’t eat. Cost me 40 quid and they will not help. I spoke to a manger call Kiro.
Avoid at all cost. Use just eat

Told me I don’t need a refund for things I paid for and didn’t receive. Deleted Deliveroo and cancelled Deliveroo plus. And jokes on Deliveroo because I got every penny I paid back through my bank with the FRAUD they are committing. Shame on you Deliveroo

Food arrived cold. Less than 3euro compensation and oh live chat that ignorant agent left the chat without a word. Don't order from these idiots.

Absolutely disgraceful company. Basically theives. They took my money and I never received my order. When I complained they said on this occasion they would not be providing a refund. THIEVES

Wow! I kinda wish I found this page earlier. Anyway Deliveroo is truly terrible. Have a read of all the one star reviews here. Rarely can you see so many one star reviews on one company. I won't bore you with my personal experience, terrible btw. The only thing I can say if you use them and actually get what you ordered you are truly one of the lucky few. Terrible customer service and exhibits all the hallmarks of business going through a death spiral. Avoid and spread the word.

Beware. Delivery driver will ring you for code & not actually deliver.
Sorry to say but I got burned by this last night.
Gave the delivery code over the phone.
Delivery rider never delivered food. Restaurant or Deliveroo wouldn’t compensate. Absolutely disgraceful. Will never use service again.

Worst experience. Was spending avg. 400 euro a month on deliveroo but in recent times have notice a serious drop in customer service. Full orders not arriving or incorrect items arriving. After highlighting this to the help team I was told on multiple occasions in an automated response I wasn't entitled to compensation. Cancelled my deliveroo plus account and have moved my business to uber eats.

2 items missing and what was delivered was cold. Their Web chat agent deemed this a matter that didn't merit a partial refund. Escalated to a Web chat manager who also was of same opinion. So Deliveroo think it's outrageous that people should expect to get everything they pay for and for food to be hot.