Deliveroo Reviews 567

They didn't deliver the food. We rang and they said they'd left it outside. When we told them we had cameras and that we knew they were lying, they told us they'd been to the house, rang the phone 4 times and then left (no missed calls on the phone) They just lie, my advice is just avoid where possible and never pay upfront. The lowest of the low

I am writing to raise a serious concern regarding the behavior of delivery drivers, which reflects a growing number of similar complaints found online. Earlier today, I was verbally abused, intimidated, and menaced by one of your e-scooter drivers as I was on my way home. Despite being in the privacy of my own vehicle, I was subjected to verbal assault. Naturally, I retaliated, as I will not tolerate being abused or verbally attacked by anyone while in my own car.

This incident reflects a larger issue with delivery drivers acting irresponsibly on the road, creating unsafe and intimidating situations for other road users. The fact that many drivers are allowed to wear balaclavas or fully cover their faces while driving only heightens public discomfort and complicates accountability.

For the safety of your drivers and the general public, I strongly urge your company to ban the use of balaclavas or face coverings by drivers while operating e-scooters, electric bikes, or any other vehicles. Drivers should also be held accountable for their conduct to ensure they follow legal and respectful behavior on the road.

Addressing this ongoing issue and improving the conduct of your drivers is essential for the safety of road users and to uphold the reputation of your company. I expect a prompt response and immediate action to investigate this incident and prevent future occurrences.

I have written a formal complaint also in anticipate Deliveroo's reply including an investigation. The abusive male driver who verbally attacked me, a petite woman in my own private vehicle whilst minding my own business is a danger and should be held accountable.

I ordered my food and my card wad automatically charged. When It was delivered my partner didn't know it was paid for and handed the driver cash the driver took the money. When I rang to get a refund I was told there was nothing they could do as it was the drivers friend who delivered it an he didn't answer his phone. Won't be using this service again

I have never seen a poor service like this before. I have been charged for membership and they keep cancelling my order. No support even after waiting for hours

I received the wrong food. I asked the driver on arrival for the receipt but he just shrugged and said he didn't have one. Although Mohammad and his manager Christopher were nice at first, they refused to compensate me for the mistake and wasted a lot of my time! Will not use Deliveroo again if this is how they treat customers.

They hire anyone with no standards. I was threatened and intimidated by the rider today because the order was a long distance and the rider was on a bicycle. I didn't choose him as a rider. I definitely wouldn't have chosen a cyclist if I had an option. When he arrived, he was so angry about the distance between the restaurant and my home. He demanded money like a burglar covering his face with a black mask very aggressively. Ireland doesn't have a tipping culture like the US and why would anyone want to tip this person after being threatened by. I couldn't believe I had to experience this and their customer service just gave me genetic copy and paste messages, just couldn't care less. I have deleted my account today because I do not wish to experience traumatic incidents like this in the future.

I ordered food and got a call from the delivery driver that I picked up and told him that I am going straight down which I did. He was not there however. So I called him again and he didn't pick up. I called a few times and looked around to find him but he never picked up or showed up. After searching him for 20 min in the cold he apparently blocked my phone number. The food was not left anywhere as he claimed.
I reorder from the same restaurant and specifically asked for a different delivery driver. Unfortunately it was the same one and he did the same thing again.
This time he was going back and forth really scaring me.

I'd rate zero if I could. Some drivers rob your food snd pretend they delivered it and the deliverro do not refund you. Do it use deliverro I hope their business falls apart and they disappear. Thieves

Stay away from Deliveroo.
Nobody should use this service.
Really hit and miss whether you get good service or not depending on the driver.
Customer service are awful when you do have an issue will do everything they can to not provide you with a refund which I ended
Up being entitled to
They cover up for the driver until they are caught out
I had to escalate my issue and send proof that delivery was never delivered they basically wanted to steal my money for a service and products not delivered.
They should take the Customer's word but don't
Please order from elsewhere they make everything out to be your issue just so they don't have to compensate you.

The absolute worst food delivery service.

Horrible customer service. They don’t provide a refund, voucher or redelivery for missing items or orders. Customer service doesn’t do anything but repeat the same paragraph over and over about all the things they CAN’T do via chat… You'll just end up having to pay for things you’ll never receive!

Worst experience ever with a delivery company, order food that doesn't get delivered and no refund or voucher or new delivery just nothing they can do. Absolute disgrace of a company they should be shut down.

This services when down grade and beyond. I have Been charge for a delivery that it wasn’t delivered to my house!! “Driver try to call me” so I wait more than one hour and then I been charge for food I didn’t eat.

Myself and my friend witnessed a deliveroo worker off his bicycle taking the McDonald's order slips off the packaging and eating the contents while hiding behind a tree . Now firstly he's probably eating some person's order secondly he's wasting time getting to whoever is waiting on the next order in the bag he had . My friend rang up deliveroo . They didn't seem interested whatsoever. I wouldn't give this company any business at all . They deserve to go put of business.

THE WORST COMPANY THAT HAVE EVER EXISTED!!!
FROM THE EXPERIENCE OF ORDERING FOOD AS A CUSTOMER TO TRYING TO WORK FOR THEM AS A RIDER (AFTER WAITING OVER A YEAR TO HAVE AN ACCOUNT OPENED IN THEIR SHI*TY PLATFORM)
SIMPLY OUTRAGEOUS SITUATIONS OVER THE TIME AND ABSOLUTELY DISGUSTING SERVICE WITH NON EXISTENT SUPPORT, THE TYPE OF SERVICE THAT WILL ONLY DRIVE YOU CRAZY IF YOU EVER NEED THEM, AND MAKE YOU REGRET OF HAVING CONSUMED THEIR DESTRUCTIVE EXISTENCE!!!! I CAN’T BELIEVE THEY ARE STILL MAKING MONEY!!!!!!!!!!!!

A complete joke of a service. I discussed with the rider the address was not correct. They said it was Deliveroos faul they could not deliver to 2km away, I spoke to 3 operatives, one a manager, who said tough luck, despite screenshots & me since reordering for successful delivery. Shocking service. No code was verified by the driver, despite correspondence.

Deliveroo team never ever help you when the restaurant mess up your food, They know the term to escalate but believe me ALL are useless. They will never listen and never considerate. Reastaurants, beware! never tie up to these group. They are crook, only wants to make money. Martell in Escalation Team is useless. liewise Mohammad in deliveroo customer care. They must put their great surname in emails. They simply says, throw your money- we will not help you

this is not about an order but rather in fact public misbehaviour i wanna report a deliveroo driver who was saying things riding his bike past me and my friend in smithfield such as "good good" and nodding his head while staring at us in an inappropiate way there was also a just eat delivery guy who was on his bike but i cant be sure if he had witnessed this situation I had emailed them to report the driver and didn't seem to understand my email like it was a.i

Delivery guy brought the wrong item and my mistake I have already given the code. He said he would come back but didn't. Contacted deliveroo services, they can't help me as I don't have proof. So, I didn't have compensation. DELIVEROO don't value their customers, they value their idiot and dishonest drivers. Incompetent company.

I would give zero stars if I could. €110 order was not delivered. Tried to contact webchat to resolve the issue to no avail.