Deliveroo Reviews 567

stay away from this if you are a business owner , Deliveroo will slowly kill your business !!

I had a crazy experience with a driver. Driver arrived after ringing 5-6 times for directions and was completely inebriated (fell on the ground, couldn't walk straight, rambling incoherently) . He stuck his foot in the door when I was closing it and pushed his way in to the house and grabbed me (breaking my glasses). I called for my partner and he ran off but I was terrified -it was so weird and unexpected.
When I contacted Deliveroo (phonelines not in operation - useless A. I. bot on chat-help) they had no clue who the driver was!!!
After 3 days of emailing, I gave up on the prospect of receiving any kind of customer service. App deleted - it's just not safe when Deliveroo don't even monitor or train their drivers.

They never deliver,you always have your heart in the air because they always dissapoint , try something else

Ordered breakfast via deliveroo. Order accepted. Rider arrives and asks for code. We give him the code expecting him to then get our order from his food box. Driver then delivers a message there is no food or drink available from cafe this morning due to water issues. Contact cafe who say we need to contact Deliveroo for a refund. Deliveroo won’t refund because we gave the rider the code. Thieves. Ridiculous. Cafe should never accepted the order and Deliveroo terrible for not looking at it on a case by case basis. All they need do is confirm with the cafe that nothing was sent.

Food cold and they felt 6 euro was a good enough reimbursement for order of 26. Do not order from these imbeciles

I ordered from Eatokyo Asian food on Capel St, was slightly hesitant as i live in Artane and was unsure about delivery time however' Zaleirmo delivered my food within 40 minutes,to my surprise. Food was delicious, i've eaten in the restaurant previously so had no doubt the food would be delicious. Fastest delivery service i've ever experienced. Well Done to both the restaurant and Deliveroo 😉 and the driver also.

The most disgusting company I've ever dealt with. They should be absolutely ashamed of themselves. The way they treat customers is the worst I've ever ever experienced..how their bosses and owner allows this is beyond me. Will never ever use again. Will stick to the other reliable delivery companies going forward. Shame on deliveroo was my first time using them and I really regret it.

Consistently had bad experiences (often food undelivered and still charged) with very poor customer service. Unreliable if you're hungry.

Delivery took almost 2 hours to arrive on a Sunday evening. Found a large bone in my meal, luckily this was not for a child or it would have been a hospital visit. Customer service from deliveroo was appalling, they could not care any less! Justeat is the way to go, do not trust deliveroo

Completely fed up with getting the wrong order, and waiting nearly 2 hours for the wrong thing! Get your act together.

My time slot was change 3 times. Then Deliveroo called to say the delivery wouldn't happen at all and that they wouldn't give me any compensation for going hungry. This is the third time this had happened.

Worst service ever like driver ran off with the food. This website blocked me from cursing but trust me I did writing this review

No responsibility whatsoever. Told several times the restaurant cancelled the order when they didn’t. Customer “support” absolutely tragic. Going to spend every penny with their competitors going forward

I placed an order through Delivero on March 16. The driver called me and told me he arrived but would not deliver food to my apartment.
I told him I will go down to collect the food, after 1 minute I was down, no driver and no food.
I saw in the app that the food was delivered !!!!!!!!
I contacted customer services, and they told me the driver said he put it in front of the Garden, while the building has no garden at all.
Delivero refused to refund and believed the driver lied.
Many people have warned me before about using this application because drivers are stealing your food, and the company does nothing to stop them and/or punish them. I also think the company policy encourages them to do so.
Any other reputable company like Ubereats has a solid message to the driver. If the guest does not receive and give you the security number in his application, it means your food has not been delivered. Delivero encourages the drivers to throw away the food (Or Steal it).

DO NOT USE DELIVEROO, I ordered from mc Donald’s in lucan, the delivery driver too 1.5 hours delivering. He stood outside for 20 minutes and I got a call from DELIVEROO English number saying he was outside. I went out to get my food , his face was fully covered in a black mask. He shouted “ I need number before I give u food, being my 2nd time usin DELIVEROO I gave number because he wouldn’t give me food until I gave it to him. He was on his fone entering the number, I said where’s my food to be told it was delivered 30 minutes ago, I asked him y is he here if he has no food, and he acted like he couldn’t understand me, then he shouted u got food 30 minutes ago, you hv problem you ring McDonald s. I couldn’t understand why he was here if he had no food, so rang customer services and went through everything. I’m a single mother, and today is a treat day for my daughter, I don’t hv 25 euro to just waste, they were acting very understanding but insisted because I gave the delivery number , there’s no way I can get a refund. And explained in future do not give the number till u hv food in your hand. I went mad, it made no sense, because the guy refused to give me my food until I gave number, being new to the app I assumed that I’d naturally get my food. I used to use just eat but decided to use DELIVEROO to try them out with coupon codes( which by the way DONT WORK) so the girl put me through to complaint s. Another 40 minutes of I understand your upset and we don’t want you having this experience but because you gave the number we can’t refund u because it says u got your food. This guy was very sly, he acted like he couldn’t understand me to get onto DELIVEROO and speak perfect English. I was so upset because I genuinely Dnt hv that money to just waste so I drove up to the mc Donald’s who I got the food from. Ask for a manager and explained what happened, she was amazing and remembered the guy coming in for the order, she only remembered him because he had a full face head mask and he just stood out. They have nothing to do with DELIVEROO just put the orders through.!I was so mad I just wanted to let them know , to take note and that’s all, I wasn’t expecting food or money, she said look I’m so mad for you and I’m so sorry that happened, do you want some food, I said oh no I’m not here for that it’s just principle, she said she completely understood and has experienced bad delivery with DELIVEROO, I lost my appetite by this point but I ordered a cheese burger and chips nd drink for my daughter. She said do u want anything else because it was 25 euro, she was so kind and understanding. I was so impressed, they could hv just taken note but she knew the feeling of loosing money nd no food for DELIVEROO. I hv to say the way the driver acted nd the response from DELIVEROO it’s just a horrible service, no other place used numbers to give to delivery driver so they obviously have had a problem with ppl not delivering food and just saying it, he obviously took my food and gave it away and seen I was only new so he put on the act to get the number. I should hv taken a video of him saying that my food was delivered by someone else but he needed the number of me regardless. I’d mark this company lower but I wouldn’t hv been able to leave a review. DO NOT USE DELIVEROO, THEY WILL ROB U

Worst experience ever, just got a off a 28 min call with their customer service team with no resolution. I ordered a meal which was spilled all over drivers bike career to which he said its not me its them they didn’t pack it properly. Then the vegetarian biryani had chicken pieces and i am a vegetarian. When i sent them pictures of everything they refuse to refund and now have suspended my account. This is daylight robbery, first spilled and the rest of the food was non vegetarian. How can they do this?

Would give 0 stars if I could. Ordered pizza, gave eircode, pin on map and detailed instructions. Still get phone call from rider, I explain exactly where it is, which bell to press and who to ask for, I even get a person to go down and stand in front of door. 10 minutes later no pizza but order says delivered. Complained and deliveroo won't refund. Got stuck in live chat for over 1 hour without contact. Worst service ever. Don't ever use!
Update: got refunded after contacting customer service via email. Still don't recommend, way too much hassle.

DO NOT TRUST - FOOD NOT DELIVERED BUT CHARGED FOR.

I ordered food from Deliveroo at 7pm. When the food had not arrived by 9pm I called the restaurant who said it had been sent out. I then called Deliveroo directly and spend more than 40 minutes on the phone to them.
They insisted the order had been delivered and they were unwilling to reissue the order. They also charged me for the non-delivered order and essentially blamed me for their non delivery.
No one rang my doorbell or came into my garden (I live in a house and have CCTV). I am hungry and very frustrated and angry.

Great service, ordered a chicken chow mein, gram of coke, a q bag of heroin and a half a six of crack. Great service and great price for the gear

Can’t find address 200 yards straight up the road said they left it at door? Spent a
Long time trying to get refund they offered a voucher this is unacceptable this day and age and I asked them how could the delivery guy say it was delivered when I did not give a code to the driver?