Pizzahut Reviews 

If you want pizza hot and on time, DO NOT order from these people. These guys don't give a flying fig about you, or your complaints about them. I live a five minute drive from their shop and it took them an hour to get food to us, three times as long as their own tracking app said it would be.

I raised a complaint with their head office, and instead of taking my complaint seriously, I was offered platitudes and a derisory £5 voucher.

I'm not interested in their vouchers, I want this shop to be forced to honour their commitments to their customers, they simply don't care.

Pizza Hut deal. £10 any pizza any size. Called to order delivery. Min spend£15. Plus delivery £1.99. So not really £10 deal is it. £10 deal is actually £17.00. Beware of this con

Don’t waste your money on Pizza Hut delivery - nearly always crap based on the rare chances I give it a try, as my family’s experience in-restaurant have been pretty good. Last time I’ll ever order anything from here again. Pizza’s are nearly always over- or under- cooked, or simply poorly put together. Order from Domino’s instead - rarely have a bad experience with them.

Ordered a delivery from Puzza Hut for 2. £32+ for a medium pizza and one side dish is ridiculous. Will not use again so will look elsewhere for a local takeaway pizza place. Disappointed

Ordered a pizza from Rotherham pizza hut. Delivery changed 3 times so far with priority delivery on deliveroo.

I ordered two pizza for £20 from Plymouth derriford branch been charged 42.86pound for that due to issues with the website ordering as you can’t customise your order, when I contacted the branch about that they explained that I need to contact their general customer service as they can’t adjust, when contacted they said you have ordered and charged accordingly despite that I ordered two pizza with three toppings and despite that I am eligible also for 50% of pizza order as per NHS blue light card , despite the offer that they could adjust for me and for my disability ordered this no one really bothered to call nor contact and been treated in very humiliation manner.

We visited the Pizza Hut off the Kingsway in Dundee a week or so ago. The restaurant was empty but the only woman working welcomed us in and was extremely friendly and helpful, no wonder!! Over £40 for two pizzas!!!! Seriously? Much as we really enjoy the pizza, there's absolutely no way we'll ever use Pizza Hut again at current prices. We've just had an excellent, freshly prepared Indian meal for almost half that price. Pizza Hut is dead to us.

Ordered food to be delivered and they deliver it to the wrong address due to staff member rushing to get off work (manager confirmed this). Then the delivery person got the pizza from the address to attempt to deliver it to us even though it could have been messed with and is already 40mins late. Absolute joke of a company and if that is what they think is acceptable when it comes to food health and safety, I was not about to accept a "Fresh" order to be sent that would highly likely be the same pizzas reheated.

Cold GREASY food. Won’t order again from the Hitchin branch

Wolverhampton branch ....Order was 1 hour late, No apology for been late. pizza was just about warm. Garlic bread was tough to eat (been warmed up) threw most the garlic bread away. Will not use again, crap service crap food
No way will I use again

Becontree Pizza Hut
Never in time

If I could give zero I would. Ordered a pizza to collect from Amblecote/Stourbridge Pizza hut place. Could hardly understand nor hear the woman on the phone. Got there and went to pay with cash and she said card only to which I replied "I only have cash" Apparently she told me on the phone🤷‍♂️Like I'd drive a mile to not get any food!!!! Asked the manager who was a complete horrible miserable bell end who said no it's card only in a nasty way. I said keep you'll have to keep it then and went to McDonald's instead. Never using Pizza hut anywhere ever again. The arrogance of that manager. There's a way of dealing with things.

Address
523 Oxford Street
London
W1C 2QJ
020 7493 6427
This is the Pizza Hut my husband and I went to and this EU lady and her colleague yelled at us, called my husband “that person” just because we wanted to use the bathroom. She said “it’s a bathroom I have to clean so I’m not going to let you use it”. I’ve never been respected and humiliated like this in my life. She literally blocked me from entering the bathroom insisting we buy something before we can use the bathroom

Best experience.
Chciken melts was superb

Darrel p was absolutely brilliant. He went above and beyond what he needed to!!! Thank you so much. He needs a pay rise!

I will start off by saying I have used pizzahut for years. Always my go to when wanting take out pizza. We’ve had a few ups and downs with the restaurant/take away but they have always delivered 90% of the time.
On the weekend 10/02/24 my son had his friend stay over so had ordered them pizza as a treat.
The pizzas were delivered at 1st without the drink that’s was ordered with it and the driver said he’d go back to get. Of which we were cool with even though this wasn’t the 1st this had happened.

We all sat down and opened the pizzas to find both were burnt and inedible! This was very disappointing.

I had called my local Pizza Hut to which the pizzas were replaced but much later than out original given delivery time. By the time the boys were eating they were so tired that they didn’t enjoy it.

With this I thought I’d report our disappointment with pizzahuts customer services. To which I was just told that they consider the replacement pizzas that were at a much later time enough in response for our disappointment. As the pizzas were not enjoyed I don’t agree with this but was told pretty much that after being a long time customer that my custom didn’t matter. We will never buy from pizzahut again

Dreadful service at Pizza Hut, Urmston.
I emailed the company (see below), I received a lengthy response, apologising and assuring me that training would be improved, nothing more.
We shan't be returning to Pizza Hut.

My wife and I took our 3 grandchildren to Pizza Hut yesterday, it was my first visit.
Please refer to the survey I completed earlier this morning (ref: 07060401024754).
Our server didn't explain anything:
1) When we arrived we were advised 'card only' - not in a particularly pleasant way. I've no problem with card only, but there are more agreeable ways of pointing this out, rather than by sullen intruction.
2) When we placed our order three small bowls were placed in front of us - with absolutely no explanation of what they were for. Fortunately our grandchildren, who had been before, knew.
3) I had no idea of the salad bar until we got the menu back to order a sweet and spotted it on the menu - too late then. The server really should have pointed this out when our meals arrived.
4) Our grandchildren asked for colouring stuff, they were told it would be delivered to our table - it didn't arrive.
5) Your staff really need to make more of an effort to attend to their customers - and to smile. The restaurant wasn't at all busy, there were plenty of staff available - I'd suggest they spend a LITTLE more time interacting with their customers rather than one another.
This wasn't a pleasant first experience of Pizza Hut for me and my wife - although to be fair our grandchildren, aged 5, 7, and 9, enjoyed it.
FYI: Your 'Reason for contact' field doesn't offer an appropriate reason for my complaint - it doen't address my complaint.

I have eaten at Pizza Hut for many decades & ordered Pizza Hut takeout. £28 for 1 veg pizza is extremely overpriced. Sadly I refuse to pay this & although I will miss eating here I’m not prepared to pay the price 😕

I choose here over domino's as the children like mac n cheese. Order arrived with rolo cookies and NO ice cream after the website states 'free ice cream included' I phoned and the manager at Huddersfield Wakefield road Kinjal Raval she called me a liar and said for 7.99 it doesn't include ice cream so therefor they are misleading customers with their false advertising and wouldn't refund me either said if I want it I can go collect one after I had already paid for delivery! I've unsubscribed and will not be ordering ever again. Disgusting service and below parr food.