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Deloox Reviews 2,683

•
TrustScore 4.5 out of 5

4.3

Cosmetics and Perfumes Supplier
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See what reviewers are saying

Rated 5 out of 5 stars

Probably the best prices in the market, got my orders delivered with no fuss, and the products are original as expected. My go to website for fragrances.

Rated 5 out of 5 stars

Have now bought several times from Deloox and have received completely authentic perfumes quickly. I am impressed that the price is so much lower than other sites for exactly the same product. Large s... See more

Rated 4 out of 5 stars

Overall fast delivery Initial parcel tracking challenge but was dispatched on time Angel mugler edp is not at all as per reviews. Very less sillage and longevity. Nothing with deloox just that it... See more

Rated 4 out of 5 stars

Ordered a perfume and it was sent to the carrier really fast. I didn't receive the package though, the carrier just threw it somewhere downstairs in my appartment building. I had contact with custom... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Här på Deloox vill vi att du ska vara nöjd! Åtnjut ett brett sortiment bestående av över 400 varumärken i toppklass. Åtnjut de bästa skönhetsprodukterna, våra låga priser och självklart vår goda service. Över 1,5 miljon nöjda kunder!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very good wesbsite

Very good wesbsite. I have bought multiple perfumes from it, both designer, niche and clones and they have all been in perfect condition and of course real. Shipping is quite quick as well.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

Very pathetic service provided

Very pathetic service provided. They send me the parcel in very poor packaging and I received the perfumes in shattered condition. At the same time I informed them via email that I received the parcel in total damage. It’s been 2 weeks, no response from customer service or no resolution provided. Be careful when ordering from this guys. My case numbers are 796595056 & 797751116. Very poor service to customers.

September 20, 2024
Unprompted review
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Reply from Deloox

Dear customer,

Thank you very much for your feedback. How unpleasant to hear that you experienced inconvenience with your order. We understand how important it is to receive your package in good condition, and we appreciate your patience in this situation.

We have since contacted you and, as agreed, sent you a new package. Glad to hear that the problem has since been resolved and that you have received your
order.

In addition, we noticed that you posted several identical reviews under different names. We would like to let you know that we take all your feedback carefully and always strive to resolve any issues quickly and efficiently.

Should you have any further questions or need help with anything else, please do not hesitate to contact us. We are always ready to help you!

Kind regards,
Team Deloox

Rated 5 out of 5 stars

I love it the way how they are caring…

I love it the way how they are caring the customers. It was the first time I ordered from Deloox, I am so satisfied and grateful for my fast delivery, recommend everyone to shop from Deloox. More purchases it will be 100%

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Positively Surprised

After reading some of the latest reviews, I was expecting some trouble. But in the end everything went quickly and uneventful.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I have done two purchases so far. Extremely satisfied. Fast delivery, great customer service and authentic products. Will definitely be my only perfume provider.

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

I have ordered from this company for…

I have ordered from this company for the first time now and to be honest im not happy about what i have seen when i opened the package there was not even the letter P of a parfuem what i got in my package is a powerbank charger box that has no charger in it and a magnet wallet i would like to hear back on this

August 27, 2024
Unprompted review
Deloox logo

Reply from Deloox

Dear customer,
Thank you for your feedback. We are sorry you experienced inconvenience.

We suspect that the package was opened at the carrier and the products were switched. Since we only sell beauty products, it is impossible that these other products were sent from us. Our sincere apologies for this situation.

We have resolved this for you and refunded the full amount to you.

Kind regards,
Team Deloox

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