Counterfeit HOKA trainers that take about a month to come. You complain and send photos they refuse a full refund and claim it is the buyer who has to pay to return the item to China - even though the... See more
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Counterfeit HOKA trainers that take about a month to come. You complain and send photos they refuse a full refund and claim it is the buyer who has to pay to return the item to China - even though the... See more
Total scam company. Ordered some trainers in April with delivery promised by date I needed them. Dated passed so no longer needed. I emailed to cancel order and got prompt reply to a question I had... See more
I placed an order on 29th April,it all looked legit, I received order confirmation a tracking system was listed, I checked after 10 days it said “label created” this never changed! The customer serv... See more
1.3
Bad
185 reviews
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Delivery is a bit of a wait
Delivery is a bit of a wait, unfortunately due to no fault of theirs as it was in UK, has not been delivered but got in touch and was dealt with quickly and offered a refund, will definitely order again though
February 17, 2026
Unprompted review
Terrible
Terrible. Clearly not based in the UK and must be shipping from a very long way away. Use UK companies and check the reviews...
February 12, 2026
Unprompted review
Helpful and Prompt.…
The customer service department were so helpful and prompt with their replies. They resolved my issue straight away.
Very happy and would order from them again.
January 30, 2026
Unprompted review
Excellent customer service
I did experience a problem with the product but Lara of Customer support was extremely helpful and couldn't have done better to resolve the issue. Well done 👏
Customer service is excellent.
January 20, 2026
Unprompted review
Purchased A Winter Jacket from DeloxUSA…
Purchased A Winter Jacket from DeloxUSA and arrived soon after. The Jacket is of good quality. I did have to change for next size up which Lara has sorted out for me at no extra cost. The staff from start to finish have been very helpful. I would Highly Recommend buying from these you won't be Dissapointed.
February 9, 2026
Unprompted review
Exceptional customer services and my experience
Hi, I'd like to share my positive feedback on my experience with Deloxusa.
We purchased a hoodie, unfortunately, the hoodie did not fit and therefore I wished to return the item.
The customer service was excellent. Elle and Lara were exceptional with dealing with my request. i was extremely impressed with the companies drive to ensure a happy customer and quick response emails and arranging. thank you. John
February 8, 2026
Unprompted review
Order from this website if you do not…
Order from this website if you do not want good customer service and you dont want your products be real. I ordered from them and was told my order would be dispatched within 2 days. I had waited 10 and still had no dispatch email. I then went to complain and asked for a cancellation of my order as they were being shipped from china with possibly the worst tracking service I have ever seen. DO NOT ORDER FROM DELOXUSA
January 22, 2026
Unprompted review
Worst Quality Product I Ever Ordered
Ordered mens "coat". Product received was unbelievably poor quality. The item was totally unlined and manufactured in extremely thin felt like material. I have dusters and tea towels of better quality than this item.
Do not believe the website photography.
Website boasts a Birmingham address but if you track shipping details it came via Shenzhen airport which is in Guangdong province of China
January 24, 2026
Unprompted review
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