Got a cream coloured Ami t shirt (red heart) delivered today. Fantastic product at the cheapest price I’ve been able to find online. I also must shout out George for the fantastic and responsive cu... See more
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Review summary
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Based on these reviews
DemandUK had the best price for genuine Burberry Swim Shorts. Prompt and free delivery, unlike that ‘well known high street high end shop’ that shockingly charges £6.99 minimum. Will definitely purcha... See more
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I ordered a pair of swim trunks from demand uk, it was an easy process and opted for next day delivery. Unfortunately the parcel got messed up with the courier and got delivered somewhere else. After... See more
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Bought several items from these guys and they have all been amazing deals, fast delivery and no issues.. however what sets them miles apart is the customer service, above and beyond doesn’t even cover... See more
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Company details
Written by the company
Luxury Designer Outlet
Contact info
United Kingdom
- contact@demanduk.com
- demanduk.com
4.5
Excellent
202 reviews
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service
So pleased with my product
For sure I will buy from you soon 😀
November 3, 2025
Reply from DemandUK Fashion
Thank you so much for your kind words — we’re truly delighted to hear this. Providing an exceptional experience is at the heart of everything we do, and we’re thrilled to have exceeded your expectations.
We look forward to welcoming you back again soon.
Reply from DemandUK Fashion
Thank you so much for your kind words! We’re delighted to hear you were pleased with the quality and speed of delivery. We truly appreciate your support and hope to welcome you back soon for your next order.
DemandUK had the best price for Burberry
DemandUK had the best price for genuine Burberry Swim Shorts. Prompt and free delivery, unlike that ‘well known high street high end shop’ that shockingly charges £6.99 minimum. Will definitely purchase from DemandUK in the future.
October 17, 2025
Reply from DemandUK Fashion
Thank you so much for your feedback. We’re delighted to hear you were pleased with both the price and the swift delivery of your Burberry swim shorts. We take pride in offering authentic designer pieces with next-day delivery at no extra cost — it’s great to know this made a difference to your experience. We truly appreciate your support and look forward to welcoming you back soon.
Bought a few things now
Bought a few things now! Always quick delivery and quality stuff
October 11, 2025
Reply from DemandUK Fashion
Thank you so much, Martin — it’s always a pleasure having you shop with us. We truly value your continued trust and are delighted to know you’re consistently pleased with the quality and service we offer. We look forward to serving you again soon!
Ordered the Dolce $ Gabbana sportwear…
Ordered the Dolce $ Gabbana sportwear logo tee. Fabric is thick and high quality, print is sharp. Got it less than 24 hours after ordering - very impressed.
July 24, 2025
Unprompted review
Two separate orders cancelled due to…
Two separate orders cancelled due to items being out of stock, despite showing 3 in stock in one case
October 13, 2025
Not a great customer service experience
Great products, speedy postage and quality packaging. However customer service lets them down. Our order was too big, we tried to get in touch with them to request a refund and each interaction took on average of 5 day, we ended up creating an exchange through their online portal as trying to get a refund was so lengthy and difficult.
October 8, 2025
Great service
Fast and efficient service from the customer service team. Quick response and happy to solve any issues.
September 27, 2025
Reply from DemandUK Fashion
Thank you so much for your kind words. We’re delighted to hear that you enjoyed our competitive prices and swift delivery service. Our team works hard to ensure every order reaches our customers quickly and seamlessly, and it’s wonderful to know this has been reflected in your experience.
We look forward to welcoming you back soon for your next purchase
Great service and good value for money…
Great service and good value for money recommend will be back soon for great prices
September 2, 2025
Reply from DemandUK Fashion
Thank you so much for your kind words. We are delighted to hear that you enjoyed both our service and the value of our collection. Your recommendation means a great deal to us, and we look forward to welcoming you back very soon with more exceptional pieces at the same great prices.
Great customer care
Demand uk showed excellent customer service skills whilst handling me during my shopping experience with them. They have gone out of their way to help me resolve some issues faced.
August 26, 2025
Unprompted review
Reply from DemandUK Fashion
Thank you for your kind words. We’re delighted we could assist and ensure a smooth experience.
Very disappointed
Very disappointed – terrible service
I would never recommend using Demanduk. Their customer service is absolutely awful – I have sent TWO emails and not had a single response. My parcel was never delivered, and I’m still left with nothing to show for the money I spent.
I’ve been patient, but being completely ignored has left me no choice but to leave this review. If this continues and I don’t get either my order or my money back, I’ll be contacting my bank to raise a dispute.
Customer service is very poor, no response to emails, no contact number or live chat.
DemandUK also do not offer normal returns, store credit only so you’re forced to have to still have to shop with them if you don’t like your item or want a return. This review is completely honest don’t waste your money! (Still have not replied to my email)
August 6, 2025
Unprompted review
Reply from DemandUK Fashion
We wish to set the record straight, as the statements in this review are both misleading and appear designed to pressure our business into issuing a refund without cause.
• The order was successfully delivered according to Royal Mail, supported by GPS data, a delivery photograph at the customer’s door, and a recorded signature in the reviewer’s own name.
• At the reviewer’s request, we raised a formal claim with Royal Mail. After a full investigation, the claim was rejected because delivery was verified and no evidence of loss was found.
• The reviewer has provided no supporting proof of non-receipt beyond the statement “I didn’t get it.” In fact, their only communications have been threats of chargebacks and negative reviews unless a refund was issued immediately.
• As a further goodwill gesture, we even offered to resend the item at our cost. The reviewer categorically declined, insisting that they only wanted a refund. This makes clear that the purpose of the complaint was not to receive the goods but to obtain a cash refund in contradiction of the verified courier evidence.
• For clarity: our company does provide 14-day refunds to the original payment method in line with consumer law. Exchanges and store credit are optional alternatives through our portal. In this case, the reviewer appears to have ignored or misunderstood the refund option, which only reinforces that the goods were indeed received and that the later claim of “non-delivery” was tactical.
• Despite having used a false name in the review and offering no verifiable evidence, the reviewer has demanded a refund while leaving a damaging review. This conduct is consistent with a pattern of delivery fraud and extortion via reviews.
We take all genuine delivery issues seriously, assisting customers fully where there is evidence of courier error. However, we cannot refund orders where delivery is confirmed with fool evidence, courier investigations are closed, and the only “evidence” is an unsupported denial.
Our priority is protecting both our customers and our business from fraudulent claims while maintaining fairness and integrity in every transaction.
Nice tshirt, great customer service, fast delivery
Ordered a tshirt and arrived quicker than expected. Had to exchange for a smaller size but return easy and again received exchange quickly. Great quality tshirt, great customer service and fast delivery. I would defo highly recommend based on my experience.
August 8, 2025
Unprompted review
Reply from DemandUK Fashion
Thank you so much for sharing your experience with us. We’re delighted to hear your order arrived ahead of schedule and that our exchange process was seamless for you. It’s wonderful to know you’re pleased with the quality of your t-shirt and our service. We truly appreciate your recommendation and look forward to welcoming you again soon.
Communication
I ordered a pair of swim trunks from demand uk, it was an easy process and opted for next day delivery. Unfortunately the parcel got messed up with the courier and got delivered somewhere else. After finding this out I contacted demand uk who replied swiftly via email and sent me another pair out on the weekend, Brilliant service!! Would definitely recommend.
August 5, 2025
Reply from DemandUK Fashion
Thank you so much for your kind review.
We’re delighted to hear that, despite the unexpected courier issue, our team was able to resolve matters swiftly and get your order to you without delay. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back to DemandUK soon.
Highly recommended
Really fast shipping time , the item I ordered was perfect and actually legit
August 6, 2025
Unprompted review
Reply from DemandUK Fashion
Thanks so much for your review! We’re really glad to hear your order arrived quickly and that you’re happy with your item. We appreciate you taking the time to share your experience and hope to have you back again soon!
I ordered on the 31.05.25
I ordered on the 31.05.25. I Still haven’t received from nearly 2 months ago, I’ve spent £245 on a pair of shorts and showed them evidence that I did not receive this item as no one signed for the parcel. They stated they have raised it with Royal Mail and explained this could take up to a month. Way over a month later I am still waiting and now they are not responding to my emails!!!
You opened the investigation yourself and gave me the reference number and told me you would update me in a month and now it’s nearly been 2 months and you just don’t bother to reply to my emails now , this isn’t a False review i could send everything you have sent regarding the reference number with Royal Mail over my missing parcel
May 31, 2025
Unprompted review
Reply from DemandUK Fashion
Hi there,
We take accusations of non-delivery extremely seriously, but after thoroughly checking our system, we have no record of a pending Royal Mail investigation or delivery dispute under the provided details.
To clarify:
• All parcels are sent with Signed for delivery confirmation, Photographic Proof and GPS Co-Ordinates.
• We respond to all emails swiftly.
Please contact us at contact@demanduk.com with your full name and order number so we can verify and resolve this matter for you. If this review is not associated with a real order, we kindly ask that it be removed urgently.
Arrived the next day after ordering
Arrived the next day after ordering , best price and free postage
July 3, 2025
Reply from DemandUK Fashion
Thank you so much for your continued support! We’re thrilled to hear your order arrived the very next day and that you received a great offer with free shipping. We truly value your loyalty and look forward to serving you again soon!
Reply from DemandUK Fashion
Hi Liam,
Thank you for the great review — we really appreciate it!
Glad to hear you were happy with the service.
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