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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The response to my muddle over my order…

The response to my muddle over my order was immediate and immediately sorted. So good to be able to talk to a human being and get help and proper service. Love the presentation of the oil, a good present.

February 24, 2025
Demijohn logo

Reply from Demijohn

Thank you so much for you order and enthusiastic words about our Extra Virgin Olive Oil.

We hope the present went down well!

Best wishes, Angus

Rated 5 out of 5 stars

Was made to feel extremely welcome the…

Was made to feel extremely welcome the tasting session was fabulous I tried things I didn't think I'd like but loved them the flavours and the service are amazing can't wait to restock

February 24, 2025
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Reply from Demijohn

Dear Clare, thank you so much for the kind words and for coming to see us at Glenlair Steading.

We look forward to your next visit and possibly a refill?!

Best wishes, Angus

Rated 5 out of 5 stars

Very quick delivery and nice wrapped…

Very quick delivery and nice wrapped and packaged. Can’t comment on wine as it’s a gift.

February 17, 2025
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Reply from Demijohn

Dear Dawn, thank you so much for the kind words and for buying things.

Let's hope the present went down well!

Best wishes, Angus

Rated 5 out of 5 stars

A lovely valentines gift

Very easy to order, the item arrived promptly and was beautifully wrapped with a nicely written personal message.

February 14, 2025
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Reply from Demijohn

Dear Paul, thank you so much for the kinds words and your order.

Sounds like the present went down well!

Best wishes, Angus

Rated 5 out of 5 stars

Great company

I used the online click and collect refill process to order some liqueurs. Very straightforward and easy with excellent customer service from start to finish - definitely recommend.

January 20, 2025
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Reply from Demijohn

Dear Joanna.
Thank you so much for trying our new Click & Refill Service to refill your empty Demijohn bottles.

We are so pleased it worked well for you and that you now lots of lovely products to enjoy in your refilled bottles.

We are looking forward to your next refill already!

Best wishes, Angus

Rated 5 out of 5 stars

Always lovely products

Always lovely products, beautifully wrapped!
Service fabulous too

January 23, 2025
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Reply from Demijohn

Dear Liz.

Thank you so much for ordering again and for your kind and enthusiastic words about our products.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Very helpful

Very helpful, on time an presentation was lovely very happy with my purchase

January 6, 2025
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Reply from Demijohn

Dear Ms Wilson,

Many thanks for your kind words and order.

I hope the whisky gift goes down well and we hear from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Lovely people

Lovely people, great product

January 3, 2025
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Reply from Demijohn

Dear Phil.

Thank you so much for your kind words.

Thank you also for coming seeing our new store at Glenlair Steading and buying many stacking bottles filled with delicious things.

It was a great way to start 2025 and we hope to see you again soon for a refill!

Best wishes, Angus

Rated 5 out of 5 stars

Delicious oil and vinegars

Delicious oil and vinegars, sent with a wonderful personal yet highly efficient service. Thank you!

December 30, 2024
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Reply from Demijohn

Dear James, thank you!

Very kind of you to order more things and then write a fabulous review, both are most appreciated.

Here is to a fabulous 2025!

Best wishes, Angus

Rated 5 out of 5 stars

Fantastic product and first class…

Fantastic product and first class service!

December 27, 2024
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Reply from Demijohn

Thank you so much for your enthusiastic words and for dropping in to see us at Glenlair Steading and buying things.

We are looking forward to seeing you again for a refill soon!

Best wishes, Angus

Rated 5 out of 5 stars

I met a Mr Ferguson

I met a Mr Ferguson? at your stand at a Christmas fair in the Cotswolds, tasted some of your products and was hooked! Prompt delivery, well packaged and hopefully my friend will be delighted with her sloe gin. Wonder if she got me some……?

November 13, 2024
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Reply from Demijohn

Dear Ms Burgess, thank you so much for your kind words and lovely to have met you at the Cotswolds Christmas Fair.

So glad the Sloe Gin order went down well, it is a family favourite of ours!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

High quality products, highly recommended.

High quality products and so many options ensure you get exactly what you want. The best customer service & communications. Highly recommended.

November 9, 2024
Unprompted review
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Reply from Demijohn

Dear Tracey, thank you so much for your kind words.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Very friendly n helpful n no pressure…

Very friendly n helpful n no pressure to buy even after you try.
Seen at some fairs, country living n visited the home base.
Bought a number of things now all very good n excellent quality for money
Thank you keep up the good work

November 27, 2024
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Reply from Demijohn

Thank you so much for your very kind words and for buying things.

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Brilliant little company

Brilliant little company! The balsamic vinegar that we ordered is divine. We were recommended to try Demijohn at the Good food show by our laithwaites tasting teacher- and what a recommendation it was! The staff at the show were knowledgeable and friendly and so very helpful. We bought 2 vinegars and some of the alcohol too. It is beautifully presented in high quality bottles and I have them displayed out on my kitchen worktop as they are so lovely. Will definitely order from Demijohn again and I have recommended them to all my family and friends.

November 28, 2024
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Reply from Demijohn

Dear Ms Handy. Thank you so much for your kind words.

Great to have met you at the Winter Good Food Show. We hope you can make it Scotland to see us one day in action at Glenlair Steading!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Incredible personal service ~ including…

Incredible personal service ~ including a phone call to check I’d got my order right (which I hadn’t!) Fast delivery ~ all meticulously packed 👍 A wonderful and imaginative range of products to choose from ~ I shall definitely be ordering from Demijohn frequently in the future !

December 4, 2024
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Reply from Demijohn

Dear Mrs Flinders, thank you so much for your kind words and order.

Looking foward to hearing from you again soon!

Best wishes for 2025 from us all, Angus

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