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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great choice of products

Great choice of products
Excellent service
Good value for money

December 4, 2024
Demijohn logo

Reply from Demijohn

Dear Mrs Leslie, thank you so much for your kind words and order.

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Lovely product

Lovely product - cordials
I bought a selection of cordials an dad I am enjoying them all.

December 4, 2024
Demijohn logo

Reply from Demijohn

Dear Lesley, thank you so much for your kind words and order.

So glad the cordials were a hit!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Excellent customer service to ensure my…

Excellent customer service to ensure my order arrived on time. Would highly recommend as a company to use.

November 27, 2024
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Reply from Demijohn

Dear Debbie, thank you so much for your kind words and order.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Happy Customer

Splendid stuff, superior service

November 29, 2024
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Reply from Demijohn

Dear George, thank you so much for your kind words and order.

Looking forward to you all coming to see us at Glenlair Steading in 2025!!

Best wishes for from us all, Angus

Rated 5 out of 5 stars

Excellent

Excellent, friendly service for a great product. I’d highly recommend them

November 28, 2024
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Reply from Demijohn

Dear Carol, thank you so much for your kind words and order.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Highly recommend

My recent order required email communication with the company. This was handled promptly, efficiently and courteously. As with previous orders all the items were beautifully wrapped and packaged extremely well. The order was delivered well within the required time frame.
I would recommend Demijohn not only for their delicious products but also for their customer service which cannot be faulted.

November 26, 2024
Demijohn logo

Reply from Demijohn

Dear Lorraine, thank you so much for your kind words and order.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Always a pleasure to order from…

Always a pleasure to order from Demijohn - excellent products, excellent service, swift and thoughtfully packaged delivery.

November 25, 2024
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Reply from Demijohn

Dear Hannah. Thank you so much for your latest order and kind words. They are both much appreciated.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Fantastic flavours and speedy delivery

Fantastic flavours and speedy delivery. I like all the bottle designs and the information online about where the drinks come from and suggestions on how to mix and pair the drinks.

November 25, 2024
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Reply from Demijohn

Thank you so much for your order and enthusatic and very kind words.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Lovely products and great service as…

Lovely products and great service as always

November 14, 2024
Demijohn logo

Reply from Demijohn

Thank you so much for your latest order and kind words.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Products and service always great

Products and service always great. Highly recommend

November 14, 2024
Demijohn logo

Reply from Demijohn

Dear Stephen and Nina. Thank you so much for your order and kind words.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

As a many times returning customer I…

As a many times returning customer I like the products and the service is always excellent. Simple ordering and fast delivery.

November 13, 2024
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Reply from Demijohn

Dear Paul. Thank you so much for your latest order and kind words. Both are much appreciated.

We look forward to hearing from you again already!!

Best wishes, Angus

Rated 5 out of 5 stars

It was very thoughtful of one of your…

It was very thoughtful of one of your team to ring me to ask what I would like to swop as one of the items I had ordered was unavailable/sold out. It arrived very well packed.

November 4, 2024
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Reply from Demijohn

Dear Ms Hansen, thank you so much for your order and kind words.

So glad it all arrived safely. We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

A lovely find.

The service was enthusiastic and personal. I was there with a friend who is a well known customer, and she was welcomed back like one of the family. The shop is tiny but packed full of goodies for food lovers. Good luck to the enterprise and to quote Arny: 'I'll be back.'

October 28, 2024
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Reply from Demijohn

Dear Mr Aikman.
Thank you so much for visiting our store in Glenlair Steading and your enthusiastic words. It was wonderful to entertain you for a few moments.

We look forward to your return in the near future!

Best wishes, Angus

Rated 5 out of 5 stars

Fabulous packed as always

Fabulous packed as always, speedy delivery, can’t wait to give some as gifts & other for us to enjoy over the festive season
Thank you 🎄

October 17, 2024
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Reply from Demijohn

Dear Mel. Thank you so much for another fabulous order and kind review.

Have a wonderful Christmas.

Best wishes, Angus

Rated 5 out of 5 stars

A HAPPY DAY!

Your response was both cheerful and prompt, and I was delighted with it!

October 15, 2024
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Reply from Demijohn

Dear William, thank you so much for your kind words and order, both are much appreciated. Best wishes, Angus

Rated 5 out of 5 stars

Wonderful products great gifts for…

Wonderful products great gifts for birthdays and Christmas.

October 10, 2024
Demijohn logo

Reply from Demijohn

Dear Alison.
Thank you so much for all your orders and kind words.
Looking forward to hearing from you again soon!
Best wishes, Angus

Rated 5 out of 5 stars

Always great customer care and quick…

Always great customer care and quick delivery. Love the products.

October 10, 2024
Demijohn logo

Reply from Demijohn

Dear Dan.
Thank you so much for all your orders and fantastic enthusiasm for us. We love it!

Best wishes, Angus

Rated 5 out of 5 stars

Great quality products and always worth…

Great quality products and always worth paying that little bit extra for. The personalisation is an added bonus.

October 7, 2024
Demijohn logo

Reply from Demijohn

Dear Alison.
Thank you so much for buying more things and your kind words.

So glad you like our free handwritten messages, they can make a gift very special indeed.

Best wishes, Angus

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