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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, delicious flavors, and suitability for gifts. Many highlight the outstanding service, describing it as friendly, knowledgeable, and personalized, with staff often going above and beyond. The delivery service is also frequently commended for its speed and efficiency. However, some people were dissatisfied with specific issues related to packaging and product presentation. A few customers mentioned that writing on bottles was smudged or rubbed off, and some experienced ripped or crushed paper wrapping, which was particularly problematic when items were intended as gifts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Quality

Clients share positive opinions on quality, consistently praising the products for their outstanding flavors... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fun and uplifting experience getting my refills at Glenlair Steading. I love the new oils and look forward to many lovely salads over the summer with my stock of oils and vinegars - hope to s... See more

Rated 5 out of 5 stars

First it was seeing Angus again and meeting his lovely family. Yasmin was very friendly and helped me try some of the fantastic cordials. It was also interesting to see the care she puts into pac... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting the Demijohn team at Badminton Horse Trials and sampling the range of artisan spirits and food. Placed an order which arrived beautifully packaged and couldn’t be more impr... See more

Company replied

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great choice, personalisation and easy to order

I've been buying Demijohn gifts since they opened their Edinburgh shop; I love the choice of products and the personalisation is perfect for special presents/occasions.
Online purchasing is easy and I sent an email to clarify my request for a message - someone got back to me to confirm which gave me peace of mind as I was getting it delivered to the recipient!!

October 3, 2024
Demijohn logo

Reply from Demijohn

Dear Shirley.
Thank you so much for your order and very kind, enthusiastic and positive words. We love it.

We are sad not to be in Victoria Street in Edinburgh anymore, however please do come and see our new store at Glenlair Steading in Galloway one day soon.

In the meantime we hope we can deliver even more of our delicious things to you soon!

Best wishes, Angus

Rated 5 out of 5 stars

Beautiful products & absolutely…

Beautiful products & absolutely delicious. Excellent customer service and feels a very personal touch went into my order. Prompt delivery, safely packaged.

September 20, 2024
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Reply from Demijohn

Dear Rachel, thank you so much for your enthusiasm for us and your order.

Best wishes, Angus

Rated 5 out of 5 stars

Relaxed and enjoyable.

Plenty of time to taste all we wanted. Friendly chat and very informative.

September 12, 2024
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Reply from Demijohn

Dear Hilary.

Thank you so much for coming to see us at Glenlair Steading and shopping.

So glad you had fun and please come back soon!

Best wishes, Angus

Rated 5 out of 5 stars

Great products and service

Great products and service. We had an issue with an order which was sorted very efficiently and quickly with great correspondence from the seller. Will definitely be buying from again.

September 3, 2024
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Reply from Demijohn

Dear Mr Nardy.
Thank you so much for buying things and for your kind words. So glad we managed to resolve things quickly. We look forward to hearing from you again soon.
Best wishes, Angus

Rated 5 out of 5 stars

All perfect!

September 3, 2024
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Reply from Demijohn

Dear Mr Boggis, thank you for yet another fabulous order, very much appreciated!

Best wishes, Angus

Rated 5 out of 5 stars

As usual wonderful

As usual wonderful, efficient, helpful and great customer service.

August 29, 2024
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Reply from Demijohn

Dear Mrs Bain, thank you so much for your order and kind words. I hope the present went down well.

Looking forward to your next order already!

Best wishes, Angus

Rated 5 out of 5 stars

Very pleasant and helpful would…

Very pleasant and helpful would recommend to friends 😊

August 26, 2024
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Reply from Demijohn

Dear Mrs Shaw, thank you so much for your order and kind words. We love being recommended to your friends, thank you!

Best wishes, Angus

Rated 5 out of 5 stars

Great products and fantastic customer service

Great products, friendly staff who are very helpful and knowledgeable about their products and give you a great selection , customer service is also really important and I find them all to be very good and put the customer first

August 19, 2024
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Reply from Demijohn

Dear Gemma, thank you for such a wonderful review. We look forward to seeing you again very soon.

Best wishes, Angus

Rated 5 out of 5 stars

Fabulous

Fabulous, as ever!

August 19, 2024
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Reply from Demijohn

Dear Laura.

Thank you so much for your kind words and for buying things! So glad you enjoyed our first ever Glenlair Feastival.

Best wishes, Angus

Rated 5 out of 5 stars

Prompt and safe delivery

Prompt and safe delivery
Spiced rum liquer is delicious. Still to taste the others!

August 8, 2024
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Reply from Demijohn

Dear Ms Carberry.

Thank you so much for your order and for your kind words, I hope it all goes down well.

Best wishes, Angus

Rated 5 out of 5 stars

Fabulous products

Fabulous products. Great selection of innovative non-alcoholic cordials.

August 13, 2024
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Reply from Demijohn

Thank you so much for your kind words. Really glad you enjoyed your Mocktails at our first ever Glenlair Feastival!!

Best wishes, Angus

Rated 5 out of 5 stars

Fabulous innovative business

Fabulous innovative business. Great customer care and attention to detail. Bottles can be personalised with message e.g.for gifts. Delicious white truffle oil, lemon cello, cordials, and black garlic balsamic vinegar. Can be posted or you can collect.

August 7, 2024
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Reply from Demijohn

Dear Claire. Thank you ever so much for your fabulous and positive words.

They are very much appreciated.

We look forward to seeing you again soon.

Best wishes, angus

Rated 5 out of 5 stars

Great products

Have bought Demijohn products previously. Easy to order and quick delivery.

July 31, 2024
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Reply from Demijohn

Dear Catherine.

Thank you so much for buying things and your kind words.

I hope the Raspberry Vinegar went down well and that we hear from you again soon!

Best wishes, Angus

Rated 5 out of 5 stars

Great service and excellent priduct

Website easy to navigate, good communication and quick delivery. Very leased with the product.

July 30, 2024
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Reply from Demijohn

Dear Jonathan, thank you so much for your order and kind words, they are both much appreciated.

We look forward to hearing from you again soon.

Yours, Angus

Rated 5 out of 5 stars

Adaptable

Adaptable - arranged a visit for us at a weekend, outside shop hours. Thank you.
Delivery of order very swift and safely packaged. Thank you.
Product range many and varied, but all delicious. Well done for developing so many variations.
Great for gifts, and personalising is a nice touch. The writing does wear off, with much use.

Really enjoying the products we have bought.

July 29, 2024
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Reply from Demijohn

Dear Mrs Hoey.

Thank you so much for your kind words and for coming to see us at Glenlair Steading.

We hope all your presents go down well and that we see you again soon!

Best wishes, Angus

Rated 5 out of 5 stars

My daughter introduced me to demijohn…

My daughter introduced me to demijohn when she was at university in Edinburgh- on and off over the years (she’s nearly 36 now) I have got stuff from them. Heaven. All of it. Always!

July 15, 2024
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Reply from Demijohn

Dear Clare.
Thank you so much for your kind words and what a fabulous story. Demijohn is clearly a happy part of the Mead family, we are the lucky ones!
Thank you for your continued custom, it is most appreciated. We look forward to seeing some or all of you again soon.
Best wishes, Angus

Rated 5 out of 5 stars

Exemplary customer service

Instant response to my follow-up email after I had ordered this as a gift. Very happy recipients!

July 18, 2024
Demijohn logo

Reply from Demijohn

Dear Lucy.
Thank you so much for buying things and for your kind words. Come and see us at Glenlair Steading soon!
Best wishes, Angus

Rated 5 out of 5 stars

A brilliant cheerful serviceable

A brilliant cheerful serviceable

July 11, 2024
Demijohn logo

Reply from Demijohn

Dear Robin.
Thank you! It was great to have seen you both at Scone Game Fair the other day, thank you so much for buying things. I hope the present goes down well.
Best wishes, Angus

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