Denby PotteryReviews 

39,696
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often highlighting their durability and timeless appeal, with many owning items for decades. The service received is frequently described as excellent, with many appreciating the clear communication regarding orders and delivery updates. People are delighted with their purchases, noting that items arrive well-packaged and in perfect condition, often exceeding expectations. However, some people experienced significant delays in delivery, with orders taking several weeks to arrive, and a few reported not receiving their items at all or receiving broken products. A small number of customers also expressed frustration with a lack of updates after ordering, leading to concerns about the company's operational status.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, often describing them as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and good... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more

Rated 5 out of 5 stars

I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner... See more

Company replied

Rated 5 out of 5 stars

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I h... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(39,696)

4,216 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality, pay for what you get.

OMG an absolute tragedy to see Denby go under.
Total top quality, I'm more than happy with the plates and the way they were so well packed.
And I don't mind paying for quality either, you pay for what you get.
Such a shame... now we're just stuck with cheap Chinese tat.

April 8, 2026
Rated 5 out of 5 stars

Amazing choice of quality designs - never disappointed.

We love our Denby collections and enjoy adding new items when feasible as we did recently when news came out about the company’s plight, which made us concerned that we may not be able to keep adding to our collection in the future, which would be a huge loss to us and thousands of other customers.
We wanted to support this wonderful UK pottery company so ordered a few more pieces. Probably due to the huge increase in orders delivery took a while; we were kept informed by emails as to order progress and weren’t billed until order dispatch. As always, we were impressed with the service, quality of packaging and of the pieces delivered.

March 31, 2026
Rated 4 out of 5 stars

Great product

The items received are exactly what we ordered and in good condition. The process was slow due to the huge amount of orders currently placed. We did receive one note apologising for the delay but it would have been nice to have heard earlier that delays were occurring.

April 8, 2026
Rated 5 out of 5 stars

Superb

The pottery is superb. I've ordered more. Denby are doing their best at a really difficult time.

March 25, 2026
Rated 5 out of 5 stars

Denby - fantastic company

We have bought things from Denby Potteryover a number of years and all I can say is how fantastic our experience always is. We bought some products to replace things we could no longer use. Delivery was smooth and communication excellent. Iwould recommend to everyone both for the service and product.

March 25, 2026
Rated 5 out of 5 stars

Great service

Great service especially at this difficult time but I was kept well informed of my orders progress at all times.
I love your crockery, well made stylish and robust.

April 5, 2026
Rated 5 out of 5 stars

Good communication and quality product.

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I had ordered were green! However the style matches well and I absolutely love the colour. Such a high quality product.

May 8, 2026
Rated 5 out of 5 stars

Love

Love, love, love these products. Great service, fast delivery. Thank you

February 24, 2026
Rated 5 out of 5 stars

Exceptional Customer Service!

Once my order was received, I was kept fully informed by Customer Services right through to delivery, including information relating to the order being delayed and a subsequent apology for the delay when the goods were finally shipped.
It was certainly very refreshing to be kept so diligently informed throughout the whole ordering/dispatch process.

March 28, 2026
Rated 1 out of 5 stars

Re Order number 2979517

Re Order number 2979517
Product 380010044 quantity 4

The plates arrived completely broken (see photos). They were not packed properly. I need a refund

I'm disappointed with this delivery, this never happened in all my time with Denby before.

April 6, 2026
Rated 5 out of 5 stars

Wanted some extra plates and bowls to…

Wanted some extra plates and bowls to make our set complete and thankfully managed to get them, had to wait a few weeks for them but was kept informed when the delivery would be so excellent service as usual.
Thanks

April 5, 2026

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