Dentalinsurance.com Reviews 1,246

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the detailed explanations and personalized approach in finding suitable plans. The service provided is often described as efficient and easy to use, with consumers noting the smooth user experience and the website's navigability. However, some customers also noted occasional issues with inconsistent information from different agents, leading to wasted time and a cumbersome experience. A few people also mentioned difficulties in getting initial assistance, indicating that while most interactions are positive, there can be isolated instances of less efficient support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the competence, professionalism,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the website and application... See more

Service

Customers consistently note positive experiences with service. Reviewers appreciated the ease of use, making... See more

Website

People report positive experiences with the website. Customers found it easy to navigate, search, and compare... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to search and compare different dental insurance in my area. All the basic info I need to compare about plans was highlighted and easy to understand what I was getting. Signing up for the pl... See more

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

I had a really great time! Freya and Arlene were super helpful and took care of everything I needed to know about getting new dental coverage. They even took the time to answer all my questions and co... See more

Company replied

Rated 5 out of 5 stars

The person who assisted me is the reason for my 5-star review!!! Arleen was everything I would want in an insurance agent/customer service rep! She was friendly, professional, patient, explained me e... See more

Company replied


Company details

  1. Dental Clinic
  2. Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Easy is a descriptive word that is not often used in insurance. So to hear this was a smooth journey for you makes me very happy. Insurance can be tricky to manage and we work hard to make things as clear as possible. Please let us know if you have any additional questions or if you need any assistance. Have a great day.

Rated 5 out of 5 stars

Great and friendly service

Easy to talk with listened to what I want and found me that exact plan I am grateful for the help.

April 10, 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Yay. That's great to hear. We work hard to stay on top of all the various plans the carriers offer and make sure we match people up with the best plan for their needs. Thanks for trusting us with your business and have an amazing day.

Rated 5 out of 5 stars

Customer Service

I can’t remember his name but he’s a very knowledgeable and polite man. He explained the insurance, he answered all of my questions. This agent actually put my mind at ease during the purchasing process. Kudos to your employee!! I hope they are all as awesome as he is. 🙏🏽

April 15, 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Thanks for the stars! And, yes, they are all varying degrees of AWESOMENESS. We appreciate you taking the time to write a review and hope you'll reach out if you have any additional questions, or need more assistance. We're here for you, I promise. Please take care and have a most excellent day.

Rated 5 out of 5 stars

Very Helpful Agent

The agent that helped me choose my plan was extremely helpful and kind. The application process was easy, but he stayed with me and confirmed each step along the way.

April 13, 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

It's always nice to have a helping hand on these things. We try to be as helpful as we can and do as much (or as little) as each individual customer desires. We thank you for trusting us with your business and we appreciate the lovely words and equally lovely stars. Have a great day and let us know if we can help in any way.

Rated 5 out of 5 stars

Excellent and Informative

Excellent and informative customer service, particularly my agent, Carlyn. Provided valuable insights and comparisons to derive at the right insurance company and plan for my wife and me. We are both seniors and needed a reliable source of information.

April 13, 2026
Rated 1 out of 5 stars

I would give 0 stars of if I could

I would give 0 stars of if I could. By a bunch of text messages.

April 10, 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Oh no, so sorry to hear that. And apologies for the long reply time to this message. I'm not sure what the issue may be, but it sounds like you are getting a bunch of texts from the Carrier. Please reach out to us if this is still an issue and we can assist. I'll also let my Customer Support team know to call you and check in. Thanks again, and sorry this has not gone smoothly for you.

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