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Dentalinsurance.com Reviews 1,253

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TrustScore 4.5 out of 5

4.7

Dental Clinic
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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, often highlighting specific individuals who made their experience exceptional. The customer service is frequently described as excellent, with representatives being knowledgeable, courteous, and able to explain complex information clearly and in detail. Many people appreciate the ease of use of the website, finding it simple to navigate and compare different service options, making what can be a difficult process much easier. However, some customers also noted occasional inconsistencies, with some agents providing incorrect information or being unaware of certain plans, leading to wasted time and a cumbersome experience. A few other people also felt that the process of getting assistance could sometimes take several days, suggesting that what should be a quick action was not always so.

What people talk about most

Staff

Consumers find staff to be positive, describing them as wonderful, professional, and respectful individuals... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Customers had positive experiences with the user experience, finding the process user-friendly and easy to... See more

Service

Reviewers mention positive feedback about service, highlighting how helpful and efficient the representatives... See more

Website

People report positive experiences with the website, highlighting its ease of use and navigation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who assisted me is the reason for my 5-star review!!! Arleen was everything I would want in an insurance agent/customer service rep! She was friendly, professional, patient, explained me e... See more

Company replied

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

They gave several options of companies and a lot of important information about each. They made it easy to compare each one. I even called customer service and they helped me with more information I n... See more

Rated 5 out of 5 stars

Very easy to search and compare different dental insurance in my area. All the basic info I need to compare about plans was highlighted and easy to understand what I was getting. Signing up for the pl... See more

Company details

  1. Dental Clinic
  2. Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Frida was amazing!!!

Frida was amazing!!!! Super helpful, clear communicator, friendly and efficient. Give her a raise!!! Understanding which plan I needed was super easy

March 20, 2026
Rated 3 out of 5 stars

I gave the rating of 3

I gave the rating of 3. It was easy to sign up for the Dental plan online. It takes 28 to 48 hours for the confirmation email on my coverage. If everything goes good with that, the process was easy.

March 19, 2026

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