The Dental Law Partnership Reviews 537

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional approach. Many people highlight the exceptional customer service, noting that the team is kind, patient, and provides clear explanations throughout the process. Reviewers also appreciate the quick response times, which contribute to a smooth and reassuring experience. However, some people were dissatisfied with the service, mentioning issues like prolonged delays, contradictory advice, and a lack of transparency regarding the progress of their claims. A few customers also felt that their cases were rejected without sufficient investigation or that the company did not adequately pursue their claims, leading to frustration and a sense of being strung along.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being kind,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers report positive experiences, highlighting... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, praising the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied

Rated 5 out of 5 stars

The DLP can not be faulted in their sensitive care and commitment to my case. I would never have imagined that going to a dentist for care would end up with me having to take action action against... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

537 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service skills and support, with the representative demonstrating patience and understanding whilst I told her about my dilemma with my current dental practice and two of their dental professionals whilst undergoing a root canal procedure.

I would highly recommend this service, they are very prompt when starting the initial first stage, informing me about the process of whether I could take a claim forward. I made an initial phone call this morning and received a telephone call back this afternoon. Excellent. I would highly recommend.

Mrs J Collins

January 9, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Janice, huge thank you for taking the time to leave a review! We're thrilled to hear your initial experience was positive. We will pass your kind words on to the team - we wish you all the best :)

Rated 5 out of 5 stars

From start to finish.

From start to finish The Dental Law Partnership have provided an exemplary service, great communication, always keeping me informed of the process every step of the way, my personal case handler, Nick, has also been on top form every step of the way, Thank you to all at The Dental Law Partnership.

January 9, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Simon, thanks for the five stars! We're so pleased you are happy with the service provided from initial enquiry to final settlement by the team and especially Nick. We will pass your kind words onto the team - we wish you all the best :)

Rated 3 out of 5 stars

Kept me informed of proceedings

Kept me informed of proceedings

January 8, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave a review! We're pleased you were kept informed - we wish you all the best :)

Rated 5 out of 5 stars

Quality dental service help

Spoke to a lovely lady today, who was very thorough with her questions about the dental incident. She was most competent, patient and very thorough. The dental claim was accepted when I only rang for advice and pointed in the right direction. Highly recommend their thoroughness and extremely helpful in this difficult situation. Many thanks to them .
Very concerned regarding my health, mental health and anxiety/stress over this very sensitive dental situation. Very compassionate. We pay all this money for dental care and have a complete unnecessary situation which the orthodontist refused to acknowledge and wanted to brush under the carpet. Many thanks to Nikki and her patience today.

January 7, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Nicola, thank you for taking the time to leave a review! We're so pleased to hear of your initial experience with the team - we would like to wish you all the best :)

Rated 5 out of 5 stars

I was left completely devastated after…

I was left completely devastated after spending a large amount of money on dental work that turned out to be a complete disaster leading to all kinds of complications,I contacted Dental law partnership and they were amazing from the start,they put my mind at ease and went above and beyond to get me the right treatment,Amanda was so caring and supportive throughout these troubling times,she was extremely professional,I would highly recommend these guys 100% …thank you so much guys you truly are amazing

November 15, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi James, thank you for taking the time to leave a review! We're so pleased Amanda was so caring and supportive throughout your claim - we wish you all the best :)

Rated 5 out of 5 stars

Such a caring and responsive associate

This has been a stressful time for me regarding how vulnerable I feel currently with all the problems with my dental implants.
Jaine was so good! She was responsive and caring but also totally professional in her comments to me. She promised nothing but made me aware that the Partnership would act in my best interests. I could feel my stress levels reducing as we spoke.
She is a real asset to your Law Firm.

January 6, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Annette, thank you for taking the time to leave a review! We're thrilled to hear Jaine was so responsive and caring throughout the initial stage of your claim - we wish you all the best :)

Rated 5 out of 5 stars

Leah was a pleasure to talk to.

Leah was a pleasure to talk to.
was extremly polite. Helpfull and very easy to talk to .also knowledgeable

January 6, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thanks for the five stars! We're so pleased you are happy with the service provided - we wish you all the best :)

Rated 5 out of 5 stars

From 1st contact so far been great very…

From 1st contact so far been great very understanding and patient.

January 3, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for the five stars! We're so pleased you are happy with the service that you've received - we wish you all the best :)

Rated 5 out of 5 stars

Helpful

Quick to get in contact and kept me updated every step of the way even over the Christmas period

December 24, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Leanne, thank you for taking the time to leave us a review! We're so pleased you were kept up to date - we wish you all the best :)

Rated 5 out of 5 stars

Really good

Really good . Everything explained very clear
Thank you Faye

December 23, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Kathleen, thanks for the five stars! We're thrilled to hear you are happy with the service provided here at Dental Law - we wish you all the best :)

Rated 5 out of 5 stars

Great service

Great service! Nicky was so helpful and reassuring during my initial phone call. She had amazing dental knowledge and took the time to understand what I was trying to say as my dental knowledge is very vague . Nicky listened to my whole experience and was extremely understanding throughout the call. She called me back the next day to deliver the good news that my case had been accepted, it was all extremely fast and efficient. Would 100% recommend!!

December 17, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Khady, thank you for taking the time to leave a review! We're thrilled to hear Nicky was so helpful and reassuring, we will pass your kind words onto Nicky - we wish you all the best :)

Rated 5 out of 5 stars

10 stars

I can highly recommend Dental Law, I made the call earlier this year and Amanda one of the senior solicitor's managed my case through to a settlement offer. She handled my case very efficiently, the advice and communication was great. I was in two minds whether to pursue a case with my old dentist, after explaining my situation they took my case on, and thanks to them I will now be able to have the dental work required to give me my smile back. It's 10 stars from me, and a huge thank you to all the staff and Amanda the solicitor.

December 18, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Helen, thank you for 10 stars! We're thrilled to hear your case has reached settlement and you found Amanda and the team to be so efficient and the communication was great - we wish you all the best :)

Rated 5 out of 5 stars

Having suffered a “ hypo incident “ at…

Having suffered a “ hypo incident “ at the dentist, loosing a tooth and gum tissue and subsequently having 2 lots of jaw surgery with Max Fax surgeons resulting in time off work and a loss of further teeth I’ve been left with a further prospect of expensive and time consuming treatments to try and put it right. Jaw bone is destroyed so full implants are out. Spoken to a very understanding lady called Faye who’s listened very carefully to my experience and glad to say they are taking on the case. It’s been a nightmare from that moment in the dentist chair. Luckily my 2 Max Fax surgeons tried limiting the damage, there’s no “ txt “ book surgery for this type of incident.

December 16, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Tim, thank you for taking the time to leave a review! We're so pleased to hear your case has been accepted and you're starting your journey to compensation - we wish you all the best :)

Rated 5 out of 5 stars

Jaine was very helpful whilst…

Jaine was very helpful whilst discussing the process and what to expect in the near future. I felt comfortable to ask questions and the experience was 10/10. Very professional :)

December 16, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Glenn, thanks for the five stars! We're thrilled to hear Jaine was so helpful and professional - we wish you all the best :)

Rated 5 out of 5 stars

Nicky was brilliant and was able to update me by the end of the day that they would be willing to take the case on.

Nicky who I spoke to was clear and helped me through the initial stage she had a in depth knowledge on dental and although I did not remember dates to hand she was very patient. So far they have been very fast in responding.Thank you

December 16, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Shakeela, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Regular communication and kept fully…

Regular communication and kept fully updated by Senior Solicitor Nick.
Everything was explained in detail.
Very efficient and knowledgable.

December 13, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for the five stars! We're thrilled to hear you were kept updated regularly and you found the team to be very efficient and knowledgeable - we wish you all the best :)

Rated 5 out of 5 stars

Excellent outcome

The Dental Law Partnership managed my case very well, they kept me well informed and always responded promptly to any enquiry I had and they were very easy to talk to on the phone and via email. They were successful at achieving very good compensation for me.
I would highly recommend them.

December 10, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Sarah, thank you for leaving such a great review! We're so pleased to hear of your positive experience with the team - we wish you all the best :)

Rated 5 out of 5 stars

Timing.

The customer service provider I spoke to was kind and courteous - Excellent telephone manner.

A detailed initial assessment was conducted lasting approximately 30 mins to verify whether or not my
case would be accepted. I was very impressed at the speed at which I was able to receive conformation of my case being accepted, both via email and phone, as I only had to wait 40 mins for deliberation.

December 10, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Darlene, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Extremely friendly

Extremely friendly, explained everything clearly and contacted me within an hour of getting my details.

December 4, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Jacque, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

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