The Dental Law Partnership Reviews 536

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional approach. Many people highlight the exceptional customer service, noting that the team is kind, patient, and provides clear explanations throughout the process. Reviewers also appreciate the quick response times, which contribute to a smooth and reassuring experience. However, some people were dissatisfied with the service, mentioning issues like prolonged delays, contradictory advice, and a lack of transparency regarding the progress of their claims. A few customers also felt that their cases were rejected without sufficient investigation or that the company did not adequately pursue their claims, leading to frustration and a sense of being strung along.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being kind,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers report positive experiences, highlighting... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, praising the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied

Rated 5 out of 5 stars

The DLP can not be faulted in their sensitive care and commitment to my case. I would never have imagined that going to a dentist for care would end up with me having to take action action against... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

536 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I called Dental Law Partnership and…

I called Dental Law Partnership and they answered my query effectively and professionally. They met the timescales in responding to me which was greatly appreciated in my stressful position. LM the customer services person I spoke to was very efficient and just like to thank her for her patients and understanding.

May 18, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely 5* review. We're so happy to hear of your positive and efficient experience with the team, we will make sure to pass over your kind words to Leah.

Rated 5 out of 5 stars

I called The Dental Law Partnership…

I called The Dental Law Partnership after I had a traumatic dental experience that I was unaware would happen. They dealt with me super efficiently and responded to my "No win, No fee" claim in less than 24 hours. I had also checked Chat GPT and it had said that they were amongst the best and so far they have delivered. I need a good solicitor, especially when I am so distressed after my dental negligence.

May 20, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you so much for a lovely 5* review, we’re so happy to hear that we are able to support you in taking your claim forward, we wish you all the best with your ongoing claim.

Rated 5 out of 5 stars

Good communication from the company

Good communication from the company. Kept informed of the stages of claim regularly via email and telephone communication. The company have the best interests of the client at the forefront of the claim and are knowledgeable in seeking the right claim for each individual. Professional from start to finish. The process is long but thats understandable as there are lots of evidence to gather. Very satisfied with the service provided and very happy with the outcome. Would highly recommend.

May 19, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you so much for leaving such a lovely review. We are so pleased to hear that your experience with the team was professional and that you are happy with both the outcome and service you received throughout your claim.
We wish you all the best in the future.

Rated 5 out of 5 stars

Professional and supportive.

I chose the Dental Law Partnership as I did a fair bit of research and wanted to use a reliable firm. Having read the reviews I felt this would suit my needs. My initial enquiry with Abbi was dealt with efficiently and with care and consideration of my plight. The matter was then referred to Riya Sharma Paralegal, who was equally as professional. Riya was supportive and understanding at every juncture of the process. I would highly recommend using this firm. This matter has now been passed on to a solicitor for assessment. Having gone through the experience with the dentist who did my implant, I would never consider another one as it was awful and his professionalism towards the 3 year mark left an awful lot to be desired. Thank you for your professionalism and care with this ongoing matter.

December 5, 2025
Unprompted review
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Reply from The Dental Law Partnership

Thank you so much for your lovely 5* review, we’re so happy to hear that Abbie and Riya were able to support you in taking your claim forward. We’ll be sure to pass your lovely comments on to the team.

Wishing you all the best with your ongoing claim.

Rated 5 out of 5 stars

Informative, patient and thorough

The solicitors at DLP were realistic and thorough when explaining what my options were at each stage of my claim.

May 7, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're delighted to hear of your positive experience you received from the team throughout your claim.

Rated 5 out of 5 stars

Easy to deal with

Calm, helpful made the process as smooth as possible

May 6, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a great review. We're very happy to hear of your helpful experience you received from the team.

Rated 5 out of 5 stars

Gratitude

I would like to express my sincere gratitude to Nicky from the New Enquiry Team at the Dental Law Partnership.

From the very beginning of our phone call, Nicky was incredibly kind, patient, and compassionate. She took the time to listen carefully to my situation and was exceptionally thorough in explaining the next steps. What stood out most was her ability to provide reassurance throughout the conversation, especially at moments when I became emotional. She handled everything with genuine care and professionalism, which made a difficult experience feel much more manageable.

Thank you, Nicky, for your support and for helping me take my claim forward. Your empathy and dedication truly made a difference.

May 5, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you so much for leaving such a touching review. Nicky will be so pleased to hear that her support was so reassuring and has made a difference in helping you to take your claim forward during such an emotional time. Wishing you all the best as your claim progresses.

Rated 5 out of 5 stars

Nicky was more than helpful

Nicky was more than helpful, she gave me good advice and helped me with dental terminology.

April 20, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We are very happy to hear of your helpful experience with Nicky and we will make sure to pass on your kind words.

Rated 5 out of 5 stars

Very quick to respond

Very quick to respond, and I felt they were sympathetic to my issues.
They were very professional.

April 24, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're delighted to hear of your positive and efficient experience with the team.

Rated 5 out of 5 stars

Straightforward and helpful …

Initial experience has been extremely positive.
Nicky was very efficient in calling me back very quickly after I completed a very straightforward online form .
After a brief questionnaire over the phone my case was sent for consideration and I had a prompt response with the decision.
I found Nicky to be very efficient, informative and friendly so first impressions are excellent.

April 15, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave such a lovely 5* review, we’re really pleased to hear your experience has been so positive. It’s great that Nicky was able to get back to you quickly and guide you clearly through everything. We’ll be sure to pass this onto her and if you need anything as things move forward, we’re here to help.

Rated 5 out of 5 stars

Amazing

Amazing , excellent services very please with

April 17, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely review. We're very happy to hear of your great experience with the team.

Rated 5 out of 5 stars

Professional, understanding and helpful.

Initial assessment was very professional. Nicky was extremely understanding and helpful. I found her easy to talk to and it was such a relief to speak with someone with compassion. Look forward to dealing with the rest of the team moving forward.

April 13, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely review. We're delighted to hear of your helpful and professional experience with Nicky so far.
The Dental Law Partnership

Rated 5 out of 5 stars

Nicky Hadjisergis was lovely over the…

Nicky Hadjisergis was lovely over the phone, great customer service, attentive and patient. All whilst I explained everything and was quick to let me know my claim had been accepted the next day.

April 13, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're delighted to hear of your positive experience with Nicky and the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Wonderful staff

Everyone who I dealt with was honestly so helpful and was so patient explaining everything to me. Isabella dealt with me originally then I spoke to Rob. Both of them were brilliant. You’re always unsure of these no win no fee but they couldn’t have been more helpful. Thank you.

April 13, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely 5* review. We're very happy to hear of your positive and efficient experience with us and we will make sure to pass on your kind words to the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Professional

I made contact with them, and discussed my case with Nicky. She kindly went through the case. She was patient and obtained the facts in a professional manner

April 10, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a lovely 5* review. We're so happy to hear of your positive experience with Nicky and the team so far.
The Dental Law Partnership

Rated 5 out of 5 stars

The lady was really helpful and made me…

The lady was really helpful and made me realise that I was in safe hands

April 7, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your helpful experience with the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Easy and quick

Easy and quick. Really helpful and respectful

April 7, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive and efficient experience with the team.
The Dental Law Partnership

Rated 5 out of 5 stars

Dental Law will not give up to get you justice. I would whole heartedly recommend.

My journey with The Dental Law Partnership has been nothing but great. I cannot fault their tenacity in seeking justice for me when I was indeed mistreated by my dentists. I am thankful to Tim Armitage, who throughout the process always replied to my questions and always sought the answers no matter how difficult. I have been awarded compensation and this will be a massive help for me to rebuild my smile and confidence. I cannot express how much gratitude I have for this company and would recommend any person who is ever unsure if they have a case against any malpractice they have suffered at the hands of their dentists. When I got the email with a settlement amount I told Tim my first new smile will be for him. In my view this company and their team have allowed me to regain my confidence. Thank you a million times over.
Regards Katrina x

April 7, 2026
Unprompted review
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Reply from The Dental Law Partnership

Hi Katrina, thank you for taking the time to leave a lovely 5* review. We're so happy to hear of your positive experience with Tim and the team, we will make sure to pass over your kind words and wish you all the best for the future.
The Dental Law Partnership

Rated 5 out of 5 stars

Glad l found Dentsl Law Partnership

My case is ongoing but l must be honest and speak as l the dental law partnership has been proffesional patient and expained in detail to me regrarding my case l cant thank them enough up todate because l am 79 going blind nothing as been too much troulble Sophie is a a star she does not get frutrated with me whatever the outcone l am happy they havetaken me on l feel in very cappable hands

August 4, 2025
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a 5* review. We're delighted to hear of your positive and efficient experience with us and we will make sure to pass on your lovely words to Sophie. We wish you all the best.
The Dental Law Partnership

Rated 5 out of 5 stars

It was quick and easy.

April 1, 2026
Unprompted review
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Reply from The Dental Law Partnership

Thank you for taking the time to leave a review. We're very happy to hear of your positive experience with the team so far.
The Dental Law Partnership

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