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DentOrdu Oral and Dental Health Center Reviews 352

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing helpfulness and professionalism, making every interaction pleasant and smooth. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience, often highlighting the seamless coordination and communication. Reviewers are particularly impressed with the quality of the work and the care taken by the dentists, often noting the pain-free procedures and the outstanding results that restored their confidence. However, some customers also noted issues with accommodation and hotel staff, finding them unhelpful with room-related concerns. A few other people also felt that the overall experience was stressful and uncomfortable, citing issues with airport transfers, concerns about the environment, and unprofessional responses to their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, caring, and helpful.... See more

Service

Users describe positive interactions with service, highlighting the professionalism, attentiveness, and... See more

User experience

Consumers report overwhelmingly positive user experiences, often describing them as amazing, brilliant, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the staff's patience, helpfulness, and... See more

Quality

Reviewers mention positive feedback about quality, with many expressing extreme satisfaction and happiness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I Had 8 implants and 10 crowns fitted over two visits to the clinic. Great experience from the start. Ayla my coordinator let me know about transfers from airport and to the clinic for visits. Sera... See more

Rated 5 out of 5 stars

Best experience ever from start, which was 6 months ago to finish which just happened. I was here in June and got 13 teeth extracted, 6 implants, sinus lift, membrane and bone graft and at no point... See more

Rated 5 out of 5 stars

Dentordu is a well oiled machine. My coordinator Serap was excellent, really responsive and always on hand when needed. Nothing was too much effort for her. My dentist (I forget her name) was gentl... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. Very understanding and kind people who accomodate to each individual’s needs whatever they may be. Couldnt be more happier with the outcome and for a very reasona... See more

Company replied


Company details

  1. Dental Clinic
  2. Cosmetic Dentist
  3. Dentist

Written by the company

As The Private Dent Ordu Dental Polyclinic, we give importance to people’s happiness and their genuine,happy smiles. The reason is because we think that it’s the biggest richness in life. Therefore, we don’t consider ourselves as just a clinic which finds solutions to teeth problems; but as a clinic that you will remember for a lifetime with your lasting happy smiles along with your mouth and teeth health. We always follow up with current technology and developments. Therefore, we closely follow the direction that dentistry is going towards in the World and we do our best to mett your needs and expectations. We think of each moment you will spend with us and we perfectly perform whatever is necessary for your happiness. We feel deservedly proud of being the solution to all of your mouth and teeth problems thanks to our professional doctors. Our Treatments Zirconium Tooth Laminated Teeth Root Canal Treatment Dental Fillings Orthodontic Treatment Teeth Whitening (Bleaching) Implant Periodontology Composite Fillings (Bonding) Pink Aesthetic Oral and Maxillofacial Surgery Aesthetic Dentistry


Contact info

4.8

Excellent

TrustScore 5 out of 5

352 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Avoid extremely dangerous for women

From start to finish, the whole situation was stressful and uncomfortable. It started at the airport, where nothing seemed to go smoothly. The staff felt unhelpful, the queues were chaotic, and I was left standing around with no clear instructions. On top of that, I had to deal with an all the men making me feel extremely uncomfortable. Their behaviour felt creepy, and instead of being able to relax after travelling, I felt on edge and unsafe. That’s the last thing anyone wants when they’re already tired.

When I finally got to the hotel, things went from bad to worse. The room was nothing like what was shown or promised. It smelt of fags poorly maintained, and just outright disgusting. The smell, the state of the area , the heat of the room and noise —none of it felt clean or comfortable. It left me feeling uneasy about even staying there. Instead of a place to rest, it felt like another problem to deal with.

Overall, the entire experience was stressful, uncomfortable, and far below what anyone would expect when travelling. Between the airport issues, the unsafe atmosphere caused by the creepy men, and the shocking condition of the hotel, it’s not something I’d want anyone else to go through.
What made the whole situation even worse was how they responded when I questioned the charges. I had been overcharged compared to the quote I was originally given, and when I brought it up, instead of apologising or trying to sort it out, I was basically told to keep my quote to myself.

That response felt rude, dismissive, and completely unprofessional. It came across as though they didn’t want anyone else hearing what I’d actually been quoted, almost like they were trying to avoid being held accountable.

On top of that, the so-called VIP taxi I paid extra for was nothing like what was advertised. Nothing worked properly, it didn’t feel premium at all, and I felt like I’d wasted my money.

What frustrated me most was how uninterested they seemed in solving any of my concerns. The whole interaction felt like they cared about money and nothing else—not customer service, not honesty, and definitely not making things right.

November 23, 2025
Unprompted review
DentOrdu Oral and Dental Health Center logo

Reply from DentOrdu Oral and Dental Health Center

Dear Amy,

Thank you for your feedback. We are truly sorry to hear that your arrival and travel experience caused you so much stress. We never wish for any of our guests to feel unsafe or uncomfortable, and we empathize with the chaotic start you had at the airport.

However, to ensure the truth is known, we must address the serious inaccuracies in your review:

1. The Hotel Situation: While we do not manage the hotel directly, we know our partners well. You mentioned leaving due to "noise," yet you checked out just 2 hours after arriving without giving the staff a chance to assist you. Had you informed the reception team—who were there to help you—that you were unhappy with the room’s condition or location, they would have immediately offered a room change or an upgrade.

2. The "Overcharging" & "Quote" Claims: This is the most concerning part of your review. You never visited our clinic. You left the hotel and went straight back to the airport. Since you never had an examination, never met our doctors, and never received a treatment plan, it is physically impossible for us to have "overcharged" you or changed your quote. We strongly reject this baseless allegation.

3. Payments: You stated that you "paid extra" and that we "care about money." To be clear: No payment was received from you. You were not charged for a service you did not receive.

4. VIP Transfer: We take your feedback regarding the transfer company seriously and will forward your complaints to them immediately to ensure standards are met.

We tried every possible way to communicate with you. When we finally established contact, you were already at the airport; we offered to send another car and arrange new accommodation, but you chose to leave. While we respect your decision to leave, we kindly ask for honesty regarding the events. Writing that we changed prices or treated you rudely during a consultation that never took place is simply untrue.

We still wish you the very best in your future dental journey.

Rated 1 out of 5 stars

Dont let them take advantage of you

Dont let them take advantage of you
Take advantage of you - check
Over charge you - check
No aftercare - check
Teeth dont fit properly - check
Wobbly implants - check
Screws sticking in your mouth and told its normal - check
Charge you for expensive individual crowns then use substandard bridge crowns to save on costs - check
Pull your teeth out then tell you you need a bone graft that will cost you up to 6000 pounds more - check
Do things to you without consulting you first - check
Leave you feeling like its your fault - check
Wash their hands of you unless you pay extra even though its their fault - check
Supposed to give you a passport for implants which they withheld. Make sure they dont confuse you . Is two different ones. One for implants and one for crowns. So if you get both make sure you get two

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

I'm currently in ismere having dental…

I'm currently in ismere having dental work done and the dentist Melton and her assistant have been amazing the treatment I had I had no pain at all so there was no need to be nervous and very happy with the results the crowns I had look amazing I'm very happy with the results I now have my biting point back also the start the staff there Colleen and my coordinator buzza were very very good very happy yes

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

They know what they are doing ...

I have just come back from having my second and final visit to complete my treatment. I am absolutely delighted with my finished result. From the very first meeting in London with Eray and his team, to meeting my wonderful Co-ordinator Serap in Turkey, who guided me through every step, I can only describe the whole process as "a very well oiled machine". They absolutely know what they're doing. In clinic, the surgeon does a top job and the dentists who do the final crowns/ colour matching, strive for absolute perfection for you. I cannot fault anyone, the atmosphere in clinic is busy, amazing and friendly all at the same time. I must give props to the wonderful drivers who picked us up at the airport and ferried us backwards and forwards to the clinic, sometimes several times a day. A wonderful service and experience by the team at Dentordu. I would 100% recommend them. Thanks again, Serap, for everything.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

In November 2025 I had the best…

In November 2025 I had the best experience of my life. I stayed in a wonderful 5* hotel Archstone. There was much to do on my dental visits, I had two wonderful dentist and a team of extremely helpful clinical receptionists. Thank you so much Dentordu you have changed my life forever with my beautiful teeth **********

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

I had my teeth done at dentordu

I had my teeth done at dentordu, which I am over the moon with my results! the team here were amazing, my coordinators was Yigit and serap, they was amazing, great communication at all times! Answered all questions and made us feel at ease! Dentist was Tugba she made me feel very comfortable throughout the whole process! And done an amazing job!! The assistant Ceren was brilliant throughout the whole week I was here, she made me feel so comfortable and at ease, such a lovely sweet lady! Overall they all were amazing and would highly recommend getting your teeth done here!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great more than I…

My experience was great more than I expected.
Coordnatwr Serap and Ayla helped me a lot understanding my needs of color size ext also my Dentist.
The clinic is doing well I could recommend every time
Very happy with all at Dentordu

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing people so lovely welcoming…

Amazing people so lovely welcoming clinic coordinator serap is lovely had me laughing especially after hiding my smile for so long
My dentist irem was lovely had music on all the way threw which I found very relaxing and she listened to my needs
And the lady who I was in touch with basak is lovely all the way threw for everything my concerns helped with my flights everything thank you all so much ❤️

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

My dentist Tugba was fantastic

My dentist Tugba was fantastic. Wasn’t happy until I was fully satisfied with my treatment. I special mention to my clini coordinator Serap who looked after me during my entire stay. I would fully recommend

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently visited a Dentordu in Turkey…

I recently visited a Dentordu in Turkey for treatment, and I couldn’t be happier with the experience.
The clinic was modern, spotless, and equipped with the latest technology.
The dentist was incredibly professional and explained every step clearly, which made me feel completely at ease.

The treatment was done with great care and precision, and the results exceeded my expectations — especially considering how affordable it was compared to UK prices.
The staff were warm, friendly, and always made sure I was comfortable. A big shout out to Serap so nice and polite.
From consultation to aftercare, everything was handled perfectly.

I would highly recommend this clinic to anyone considering dental work in Turkey — excellent service, skilled professionals, and great value for money!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

What can I say… these guys are nothing…

What can I say… these guys are nothing short of miracle workers, I had a full mouth of crowns in oct 2024 I was so please with how amazingly this clinic is ran that’s oct 2025 I brought my son out to get his done, from start to finish was incredible. Lets start with ERAY this guy is such a lovely gentleman with a gorgeous soul ! nothing is a problem for him he kept me calm and answered any questions I had , same with Charlie eray sorted everything out , now let’s get to the clinic … wow never met such a wonderful bunch in my life . You’re welcomed in like you’ve known each other for years, constant tea,coffee,latte offered. Then we come to SERAP. This lady is an angel sent from heaven, she’s the most amazing gorgeous girl you will ever meet, she’s so sweet, funny and very caring, but more so professional! She really is an all rounder and a great asset to Dentordu. I left my son in the capable hands of these wonderful people and he came out very happy and satisfied with what TUGBA done with his teeth . I would recommend these guys to anyone. Transfers are spot on never a problem , hotel is somewhere to get your head down. Overall this review is about the clinic and staff that manage it. Well done to you all great bunch of people and hopefully see you in the future.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

My experience I cannot fault

My experience I cannot fault. The dentist her assistant were first class. She made sure she was happy with the fit of my crowns, I did not need to ask her to fix anything. Reception staff and British speaking coordinator Serap were outstanding also. They made the process so much easier and made sure I was okay throughout my journey. Will use them again even just for check up. Family are already booking in to come and get there teeth fix.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

My mum had her dental treatment at…

My mum had her dental treatment at Dentordo in Izmir and we’re very happy with the results. The clinic was clean, professional, and everyone was kind and helpful. A big thank you to Serap the health coordinator and translator — her English was amazing and she made everything so easy for us. Highly recommend

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Came here not knowing what to expect…

Came here not knowing what to expect always had a fear of the dentist but everything was fine very professional all staff made me feel at ease great service and came away with great teeth 😁

October 18, 2025
Unprompted review
DentOrdu Oral and Dental Health Center logo

Reply from DentOrdu Oral and Dental Health Center

Thank you so much for your kind words! 🌟
We’re delighted to hear that you felt comfortable and well taken care of throughout your visit. Helping our patients overcome dental anxiety and leave with a confident smile is exactly what we strive for every day.
Your trust means a lot to us — enjoy your beautiful new smile! 😁🦷✨

Rated 5 out of 5 stars

Perfect

Perfect service , cannot fault them at al. All the staff are very welcoming and the lady that sorts everything is amazing too (serap) happy with my teeth after a couple of adjustments which they was happy to do for me , back in January for the second visit happy 😀

October 3, 2025
Unprompted review
DentOrdu Oral and Dental Health Center logo

Reply from DentOrdu Oral and Dental Health Center

Thank you so much for your wonderful feedback! 🌟
We’re so happy to hear that you felt welcomed and satisfied with your smile. Serap and our entire team truly appreciate your kind words — it means a lot to us!
We look forward to seeing you again in January for your second visit. Until then, keep smiling! 😁🦷✨

Rated 5 out of 5 stars

Just got back from having my new teeth…

Just got back from having my new teeth fitted just want say big thank you to the interpreter serap also the doctor Metem and the assistant ceren definitely recommend

October 1, 2025
Unprompted review
DentOrdu Oral and Dental Health Center logo

Reply from DentOrdu Oral and Dental Health Center

Thank you so much for your lovely feedback! 🌟
We’re delighted to hear that you’re happy with your new teeth and the care you received from Dr. Meltem , Ceren, and our interpreter Serap.
Your recommendation means the world to us — enjoy your beautiful new smile! 😁🦷✨

Rated 5 out of 5 stars

Best experience ever

From the start to finish i was guided step by step of the procedure. The surgeon and the staff are well spoken and reassured me.
The hospital is very clean, which made me feel comfortable. The hotel staff and the driver's were also very kind and hospitable.
The price is also very reasonable.
I am writing a review a year later to show that I have not had a single problem with my teeth and I am still very happy that I went ahead with this amazing team at Dentordu dental center.

January 10, 2025
Unprompted review
DentOrdu Oral and Dental Health Center logo

Reply from DentOrdu Oral and Dental Health Center

Thank you so much for taking the time to share your wonderful experience — especially after a full year! 🌟
We’re truly happy to know that you’re still enjoying your healthy and confident smile. Our entire team, from our surgeons to our drivers and hotel staff, is grateful for your kind words and trust.
It means so much to us that you chose DentOrdu Dental Center and continue to feel satisfied with your results. 🦷✨

Rated 5 out of 5 stars

Had crowns done there and now is 2…

Had crowns done there and now is 2 years im so happy to had it done in that clinic

October 12, 2025
Unprompted review
DentOrdu Oral and Dental Health Center logo

Reply from DentOrdu Oral and Dental Health Center

Thank you so much for your kind words! 🌟
We’re so happy to hear that even after 2 years, you’re still pleased with your crowns and your experience at our clinic.
Your long-term satisfaction means the world to us — keep smiling! 😁🦷✨

Rated 5 out of 5 stars

UNREAL EXPERIENCE!

I want to begin by saying how nervous I was about travelling to another country for this treatment. But through being recommended by others who have come before me it gave me that peace of mind. From start to finish this has been an incredible experience for me. Tulay has been amazing. I was really pleased with the transfer to the hotel and once I arrived at the Archstone I felt safe. On the Monday I was picked up and taken to DentOrdu and as soon as I arrived I was welcomed by the lovely girls and they explained what they was going to do. Through the whole experience they have kept me in the know with what was next and when I’d be in and what time. They always made me feel comfortable and asked if I was okay. I can’t tell you how happy I am with my crowns and how confident I feel in myself now. These guys and my dentist especially are AMAZING and I 100% highly recommend DentOrdu

October 10, 2025
Unprompted review
DentOrdu Oral and Dental Health Center logo

Reply from DentOrdu Oral and Dental Health Center

Wow — thank you so much for this incredible review! 🌟
We’re truly delighted to hear that your entire experience, from the first transfer to your final smile, was so positive and reassuring. Tulay and our whole team are thrilled to know they helped make you feel safe, comfortable, and informed every step of the way.
Your happiness and confidence mean everything to us. Thank you for trusting DentOrdu — and for recommending us so warmly! 🦷✨

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