Derma Reading Reviews 63

The whole clinic experience was professional, reassuring and supportive, from the welcome by the receptionist, the professional and calm environment and the support from the nurse. When reviewing my case, Dr Rima Clayton was knowledgeable, professional and very reassuring and answered all the different questions I had and her advice was practical as well as clinical. I arrived at the clinic feeling anxious and left feeling relieved and armed with practical steps. Many thanks!

This place is amazing, very friendly and welcoming. I had an amazing experience and Dr Kreuser-Genis is very friendly also helpful. Totally recommend this practice to anyone.

Dr Clayton recently treated my little boy for wart removal. She was so gentle, patient and calming, we are really happy with the end result. All the team were super friendly and helpful, I would highly recommend.

We had an appointment at the clinic on the 10th June 2021 for our 13 year old son. What an amazing experience! All the staff, from the receptionist to the consultant were welcoming and very professional. They were all fantastic with our son and we all felt comfortable and at ease throughout the whole procedure. We initially only booked for a consultation and were amazed when our son was treated there and then. There was no rush, and they gave our son so much time and reassurance which really helped through the procedure. Would highly recommend this amazing clinic to anyone, and would not hesitate to visit again. Thank you to all the staff.

Lovely friendly clinic. Took their time with an elderly relative. Would throughly recommend for any sort of skin problem.

I was very happy with my experience.
I was made to feel very comfortable with the specialist nurse and Dr Clayton.
The procedure was clearly explained and so were the findings.
I feel most reassured and would be happy to return for a review in a year.

I was very impressed by the service I received. Dr Clayton was extremely knowledgeable and could not have been more helpful.

The clinic itself is very smart, modern and has a nice ambience.

This is an excellent clinic. Dr Clayton and her team are friendly, professional and efficient. They take time to understand what you need and ensure you are getting the right treatment. My daughter has had a very positive experience and despite needing repeated visits she is always looked after well and in each visit everything is explained and she is made to feel very relaxed. I highly recommend Derma Reading!

If you want to get ripped off, go to Derma reading. When I booked an appointment, i was told 250£ fees which i agreed. The appointment was for 30 mins. Now they sent my insurance a total bill of 1160£. The doctor did not carry out full treatment but said she wanted to check by testing in a small area of skin and if it works, she will completely treat. Now over the phone I was told, they will charge my insurance next time i visit them to complete the treatment. I was told if i pay directly the amount is 585£, if the insurance pay it is different. Now my insurance does not cover unlimited amont and there is a cap per year and I need to pay the extra. Day time rip off. They don't bother to tell you the cost beforehand.

**UPDATED REVIEW** On 02.03.21
Following my review I contacted Jon Clayton to resolve the matter and the issue has been dealt seriously making up for the poor initial service received on the day I called in.
I was seen by Dr Rima Clayton who is highly professional and advised me for different options in full transparency. This is driving me to change my review from 1 to 4 stars.

----------------------------------------------------------
Called for an enquiry and was called back by a PA that was not listening at all to me while keep asking the same question over and over if I wanted to book an appointment. I explained that I wanted to enquire first if the symptom I had was part of the treatment offering. Very poor service and it’s a shame given the good reviews about the dermatologists

Could not rate Dr Clayton and the clinic more highly - I was super anxious about something and had visited 3 dermatologists privately previously and still wasn’t reassured. Dr Clayton was extremely reassuring and empathetic and I’m extremely grateful. The clinic is beautiful and the staff are incredibly friendly and welcoming

Modern, spotless, attractive premises with a friendly welcome and efficient, professional care offered with warmth and kindness. Having attended for a cosmetic matter I was offered a full mole scan which I accepted and which led to the detection of a mole which required treatment. Professional advice was given and a recommendation to see my GP. The treatment for rosacea I was offered has been very successful and literally life changing for me.

Dr Clayton was always very pleasant at all her appointments. extremely kind and always put my son at ease considering he was a sixteen yr old teenager with skin problems.
From the moment of first contact via a telephone call Charlotte Bourne was so polite and friendly with such a calming manner about herself, nothing was ever too much for her to do.

I cannot rate this clinic highly enough. Admin could not have been more efficient and considerate with super quick responses and follow up to all my questions.
My actual consultation with Dr John Reed was excellent. He listened patiently to my medical history and concerns and subsequently explained his diagnosis and treatment in great detail. Prescribed treatment was immediately successful.
I am absolutely thrilled. Thank you.

This is a fantastic clinic , I can’t recommend it highly enough . I attended this clinic with my husband in order to have our all moles ‘mapped’. What a high tech service this clinic offers , there is nowhere else quite like it! All my moles mapped by means of a series of body photos . No chance of missing anything . After the scans you get a top dermatologist, Dr Rima Clayton , looking personally at all your moles , advising you if any need treatment or just ‘watching’. Then you get a comprehensive report with a copy of all your photos . This is an excellent service and we intend attending every year . Thanks Derma Clinic !

Absolutely delighted with all aspects of the service my daughter received. The new clinic is immaculate. All staff are polite & efficient. Dr Clayton explained everything clearly so my 12 year old daughter could understand. During her procedure to remove a cyst on her face she did a really wonderful job while chatting all the time to keep my daughter at ease. Everything is healing beautifully and it looks like there will be no scarring. Highly recommended!!!

I have attended Derma Clinic several times and found the whole experience very professional. From making my appointment, to seeing Dr Clayton and then receiving follow-up treatment, has been extremely stress free. There is plenty of parking, so no problems trying to find a space. It's clean and COVID safe.
I had skin tags removed and my moles looked at. Everything was explained to me, regarding the treatment and follow up process.

I recommend Dr Clayton! She is someone who puts you at ease, if you are a little nervous!

I recently had an appointment at the new premises in Woodley and was most impressed. Parking, the premises, reception and clinic staff and accounts department were all excellent. Dr Clayton was extremely professional and approachable. I couldn't fault it and would highly recommend the practice.

My daughter attended an appointment with the doctor at Derma. The communication after the appointment has been absolutely appalling. My 12 year old was prescribed tablets that are unavailable to get hold of. My local doctor received no information of the appointment for him to be able to prescribe any medication. The PA clearly didn’t think it was important to get in contact to the point where I was just given a messages by there finance administrator that they had sourced the tablets and were waiting for me to collect at Bath road reception. After travelling 30 minutes across town the pharmacist said she had not received her prescription after standing in reception for another 30 minutes she managed to find the Oral solution which we already had not tablets which I had travelled to collect. The medication has never worked. I have emailed the consultant’s PA on many occasions and get no reply only letters asking for payment from the lady in finance who has always been very apologetic for the experience I have received. Complete waste of time £290 down and we are no further than we were when she saw our GP. I thought I was doing the best for my child by using this private service and have been absolutely appalled. Communication is always Key but it’s clearly not here. A letter of an apology was supposedly sent but never received to my home address. I have since received a phone call from the Dr my daughter saw after leaving this review who then put the phone down on me when I was trying to explain this was a lot of money for a service I was not satisfied with and which is my right to do so and I found this to be holy unprofessional.

Super clean, new-build clinic, easy to find with parking just outside Reading. I had the mole mapping service which was very thorough and carried out by a very pleasant lady. Once the photographs were finished, Dr. Clayton came in to review the images and ask me a couple of questions, and a report followed within a few days, then a link to my photos online which means I can cross check if I suspect any moles change. Dr Clayton was lovely, and very professional and the report was clear and concise. Would definitely recommend.