Firstly, the product came after 22 days, i used it and it reacted to my sensitive skin. So i wont be able to use it. Secondly, i was charged and it was automatically reordered today the same date I bo... See more
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Review summary
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Initially I was disappointed with the product and tried contacting the seller but received no response. After leaving negative feedback, the seller then got in touch and issued a full refund. Wh... See more
Company replied
I should have read the reviews in trust pilot before buying. I ordered two sticks of Derma Muse in the hope to find a product that looks natural. I tried it a few times and every time I looked like... See more
Company replied
I tried it, but did not change color as much as I would like. Probably it didn’t fit to my skin. I wrote to the company and thank God they accepted a refund. They were very polite and in two days I go... See more
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3.1
Average
225 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Would not recommend.
Hello everyone!
Don't buy the color changing foundation. I don't know but maybe my skin is wrong but it's white and it stays white atleast when you put it on like the women in the videos you see everywhere but if you want to look like a ghost feel free to try. It even stays WHITE with a small amount of it. So please, this people are just applying other skin care and its probably AI. Thanks for reading. :)
March 13, 2026
Unprompted review
Reply from Derma Muse
Hi Naiyana, thank you for sharing your feedback. We’re sorry to hear the product didn’t work as expected for you and understand how disappointing that must feel.
Our formula is designed to blend naturally with the skin tone, but results can vary depending on skin type and application. We’d be happy to review your order and assist you with a solution. Please contact our support team at support@dermamuse.co with your order details so we can help.
Love there products and there…
Love there products and there management team are awesome they helped me out very well appreciated
March 10, 2026
Unprompted review
Paula in customer service was very…
Paula in customer service was very helpful with my request regarding tracking my order. She followed up with me promptly.
March 6, 2026
Unprompted review
I had mistakenly ordered too many…
I had mistakenly ordered too many products, and in practically no time after my email with request for cancelation it has been done.. thanks a lot !
Branka
March 10, 2026
Unprompted review
Doesn't work as promoted to.
I got my order for 2 sticks of light. but when I use it, it is not white. It is more see through. It does not cover any spots or blemishes
I contacted the company and explained i was not satisfied and do they think it would be better to exchange for the next darker color and if not I want to return it because it covers nothing and does not make my face moist looking either
They emailed me and apologized and I replied with the above questions and have heard nothing
January 31, 2026
Unprompted review
Reply from Derma Muse
Hello Becky, thank you for sharing your honest feedback about the Derma Muse™ Korean Color-Changing Foundation Stick. We're sorry to hear that the product did not provide the coverage or dewy finish you expected, and we sincerely apologize for the delay in our team getting back to you.
The "Light" shade is designed for fair skin tones and should not appear completely sheer. If it's going on transparent rather than adjusting to a natural shade, this may indicate an issue with the product or application technique. For coverage of spots and blemishes, we do recommend building the product in thin layers rather than applying one thick layer.
Regarding your questions about exchanging for the "Natural" shade—this could potentially work better if you have warm undertones or find the Light too translucent. However, we'd like our team to properly address your concerns first.
Please email us again at support@dermamuse.co with your order details, and mention that you're following up on this Trustpilot review. We will prioritize your case and ensure you receive a prompt response about your exchange or return options under our 30-day guarantee.
Mila is a rock star!
Mila provided outstanding support when I reached out for help with my recent order and ongoing subscription. Her communication was stellar and her customer service.
March 10, 2026
Unprompted review
Wonderful customer service
I had a very speedy and reassuring response to my email. I really appreciate the help and way I was treated. Excellent service.
March 9, 2026
Unprompted review
I am a really fair skin type but NO
I am a really fair skin type with quite a lot of imperfections. I tested 2 shades, light and natural. No blending in, just white paste, both times.
Moreover, dry and flakey result. Even though I used rich cream as basis!
Might work on Asian and youthful skin type who wants white shading. Definitely not for European skin type who wants to look more pure
February 2, 2026
Unprompted review
Reply from Derma Muse
Hi Ute, thank you for your honest review. We're sorry to hear that the Derma Muse™ Korean Color-Changing Foundation Stick didn't perform well for you, especially regarding the shade match and finish on your fair skin.
The "white paste" effect can sometimes happen if the product isn't blended immediately after application, as the color-changing technology needs a few moments of warmth and blending to activate. For very fair skin with cool undertones, we do recommend the 'Light' shade. The dry feeling might also be minimized by applying the foundation to damp skin or using a hydrating setting spray.
We'd love the opportunity to find a solution that works for you. Please reach out to us at support@dermamuse.co so our team can help personally.
The product didn’t work on my skin type
The product didn’t work on my type of skin, so I requested a refund and they kindly and quickly helped me out with options to see if the product would work better for me an when it didn’t they provided me with a partial refund.
March 7, 2026
Unprompted review
Truly helpful staff
Truly helpful staff. When I reached out for help with my order they sorted it out immediately.
March 8, 2026
Unprompted review
excellent service
I had a great experience with both the purchase and the customer service. The buying process was quick and smooth, and everything went perfectly. Mila was extremely kind, helpful, and professional throughout the whole process. She responded quickly and made sure my issue was resolved efficiently. Thanks to her support, everything was handled in no time. I really appreciate the excellent service and her friendly attitude. Thank you, Mila!
March 6, 2026
Unprompted review
This product does NOT do what it claims
This product does NOT do what it claims and the refund policy is redundant- when you find out it doesn’t work, you can’t get a refund because the product needs to be ‘unopened’ in its original packaging. Don’t waste your money
March 8, 2026
Unprompted review
Reply from Derma Muse
Hi Emma, we’re sorry to hear about your experience and that the product did not meet your expectations. Our return policy is in place due to hygiene and safety reasons, but we truly appreciate your feedback and will share it with our team. If you need any assistance with your order, please feel free to contact our support team at support@dermamuse.co and we’ll be happy to help.
korean colour changing make up…
Bought the korean colour changing makeup.
Not so happy as didnt give out expected results.
Ps,. Actualisation
8.3.26 The customer service though is great, got a understandig reply right away and a discount offer
March 7, 2026
Unprompted review
Reply from Derma Muse
Hi Carmen, we’re sorry to hear the product didn’t work as expected for you. The formula is designed to adjust once blended into the skin, but results can vary depending on skin tone and application. We appreciate your feedback and will share it with our team. If you need any assistance, please feel free to contact our support team at support@dermamuse.co.
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
I wasn't happy with the shade
I wasn't happy with the shade I originally purchased and they are sending another to try and I didn't even have to send the wrong one back
March 1, 2026
Unprompted review
Total fraud!!
Total fraud!!! Watch out!!!
Not only is this product bad (stays white and doesn't blend, you just end up looking like a ghost), but they also set up a subscription and charge you again automatically month later!
Stay away!
March 5, 2026
Unprompted review
Reply from Derma Muse
Hi Ella, we’re sorry to hear the product didn’t work as expected and that the subscription caused frustration. That’s definitely not the experience we want for you. Please contact our support team at support@dermamuse.co with your order details so we can review your account, cancel any subscription if needed, and help resolve this for you as quickly as possible.
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
Their customer support was exceptional
Their customer support was exceptional! They listened to all my concerns, answered me very quickly, and resolved all of my queries. They were also very friendly and understanding.
March 5, 2026
Unprompted review
Reply from Derma Muse
Hi Shazia, thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations and that you experienced a residue on your face.
We understand everyone’s skin is different, and we’d be happy to review your order and help with next steps. Please contact us at support@dermamuse.co with your order details so we can assist you.
— Dermamuse Support Team
Excellent customer support experience…
Excellent customer support experience when you least expected!
March 4, 2026
Unprompted review
I ordered a product and paid for it it never came, and i was scammed into subscription!
I ordered a product and paid for it, it never came, in the order there was no mentioning of a subscription yet next month still without a product i ordered and still waiting for it, i am being charged on a monthly base…?! I did not receive anything yet you think you can force me subscription i have not signed up for and paying monthly for nothing?? What a scam company i will tell all my friends never to order anything from you!!!
March 4, 2026
Unprompted review
Reply from Derma Muse
Hi Lazarinka, we’re truly sorry for the frustration this has caused — we understand how concerning it is to be charged while waiting for your order. This isn’t the experience we want for any customer. Please contact our team at Derma Muse support at support@dermamuse.co with your order details so we can immediately check your shipment, cancel any subscription, and arrange a refund or resolution for you. We’re here to help make this right.
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
its just doesn't change from white
its just doesn't change from white i look like a ghost rubbing white paint in
February 23, 2026
Unprompted review
Reply from Derma Muse
Hi Kerrynkelly, we’re really sorry to hear the product didn’t blend as expected — that’s definitely frustrating and not the experience we want you to have. Please reach out to our support team at support@dermamuse.co so we can review your order and help with a solution or refund. We’re happy to make this right for you. Thank you.
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