Firstly, the product came after 22 days, i used it and it reacted to my sensitive skin. So i wont be able to use it. Secondly, i was charged and it was automatically reordered today the same date I bo... See more
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Initially I was disappointed with the product and tried contacting the seller but received no response. After leaving negative feedback, the seller then got in touch and issued a full refund. Wh... See more
Company replied
I should have read the reviews in trust pilot before buying. I ordered two sticks of Derma Muse in the hope to find a product that looks natural. I tried it a few times and every time I looked like... See more
Company replied
I tried it, but did not change color as much as I would like. Probably it didn’t fit to my skin. I wrote to the company and thank God they accepted a refund. They were very polite and in two days I go... See more
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3.1
Average
225 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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It’s an automatic subscription once you purchase and no cancellation option on website
Firstly, the product came after 22 days, i used it and it reacted to my sensitive skin. So i wont be able to use it. Secondly, i was charged and it was automatically reordered today the same date I bought without knowing it its gonna be monthly purchased?. I dont want to buy again as my skin doesnt like it.i dont like the automatic deduction and i tried to look for cancellation option but it not working. It keeps saying error all the time. This is ridiculous. No option to cancel what ever automatic subscription they made.
February 27, 2026
Unprompted review
I am very satisfied with the Derma Muse…
I am very satisfied with the Derma Muse foundation stick.
That's why I reordered 4 for myself and my girlfriends for their upcoming birthdays.
The package arrived quickly and in good condition.
After I took off the top of the case, the bottom part of the stick that you use to roll the foundation stick in and out was not properly attached. It came out of the case and the stick was in two pieces. It was not possible to use it and especially not to give it as a gift.
I wrote this to the Support Team.
I received an immediate response to my complaint and within a week they sent replacement sticks for the defective ones.
I am grateful for the work of the Support Team, especially to my contact person, Mila.♥️
I will be using Derma Muse foundation for a long time!
Katalin / Hungary
March 3, 2026
Unprompted review
Reply from Derma Muse
Hi, we’re really sorry to hear that the product didn’t meet your expectations — that’s not the experience we want for you.
Please reach out to us at support@dermamuse.co with your order details so our team can review your case and help with a resolution or refund right away.
We’re here to help and would truly appreciate the chance to make this right for you.
-- Kindly send us an email to address your concerns. Thank you!
Very helpful and polite.
March 3, 2026
Unprompted review
Reply from Derma Muse
Thank you so much for your kind words! ⭐⭐⭐⭐⭐
We’re really glad to hear you found our team helpful and polite. Your feedback truly means a lot to all of us at Derma Muse, and it motivates us to keep delivering the best support possible.
If you ever need anything, we’re always here to help 💛
Scam!!
Scam!!! Lock you into subscription you never select! Cancellation link never works!!
March 2, 2026
Unprompted review
Reply from Derma Muse
Hi Amanda, we’re really sorry to hear about your experience — we understand how frustrating subscription concerns can feel, and we truly want to clear this up for you.
Please note that our subscription option is always shown at checkout and requires customer confirmation before enrollment. That said, cancellations can be completed anytime through your account or by contacting us directly, and we’re always happy to process it for you right away.
It looks like we haven’t been able to locate your details yet, but we’d love to help resolve this quickly. Please email us at support@dermamuse.co with your order information so our team at Derma Muse can cancel any active subscription and assist with a solution that works best for you.
We’re here to help and will take care of this as soon as we hear from you.
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
Really impressive
Customer service and communication from this group is great. I probably need one shade darker but it’s hard to determine the right shade online. It feels like a dream: non-greasy and yet leaves my face feeling supple and moisturized. Covers evenly. How do I get one shade darker?
March 2, 2026
Unprompted review
Reply from Derma Muse
Hi Heather, thank you so much for your lovely feedback — we’re really happy to hear you’re enjoying the texture and finish of the foundation and that it feels comfortable and moisturizing on your skin. That means a lot to us!
If you’d like to go one shade darker, we’d be glad to help you find a better match. Please reach out to our support team at support@dermamuse.co with you order details, and we can recommend the next shade up and assist you with an exchange or special offer.
We’re always here to help you get your perfect match — just send us a message anytime 😊
Derma Muse Support Team
Don’t waste your money 💰
It is disappointing that products like this can even be advertised. I purchased a light and medium color and was SUPER excited for it to arrive.
The disappointment….. it goes on white like stated in the ads, then never blends to anything else. Stayed white and chalky. Looked terrible 😞 moved to the medium, hoping it was just the color. Nope….. same problem. Tried again this weekend while I had more time to blend. Didn’t make a difference. Terrible product and money wasted. Companies need to do better and stop ripping people off.
February 26, 2026
Unprompted review
Reply from Derma Muse
Hi Courtney, we’re really sorry to hear how disappointed you felt after trying both shades. We completely understand how frustrating it is to be excited about a product and then have it not perform the way you expected — that’s never the experience we want for you.
Our foundation is designed to start white and then adjust while blending, but we know results can vary depending on skin type, prep, and application. That said, if it didn’t work for you, we absolutely want to make this right.
Please reach out to our support team at support@dermamuse.co (or reply to our email if we’ve already contacted you) and we’ll gladly review your order and arrange a resolution for you. Your satisfaction truly matters to us.
Thank you for sharing your feedback — we appreciate the chance to help.
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
Bad foundation coverage and bad experience
The worst experience of shopping online ever!
In anonimous mode, without doing any subscription they made me pay for a second order a month later from the first purchase.
And whats worst, I never received this order!
About the product, I'm not satisfied because the coverage is really bad, and it dasn't really change color as they say.
In averall I am very disappointed, I don't recommend this product and this seller!
Be careful!
December 25, 2025
Unprompted review
Reply from Derma Muse
Hi Anila, we’re truly sorry to hear about your experience. We completely understand how upsetting it must feel to see an unexpected charge and then not receive the order — that’s definitely not the experience we want anyone to have.
Please note that our subscriptions are only activated when selected at checkout, but we’d be more than happy to review your order and billing details carefully to clarify what happened and fix this for you. If your second order hasn’t arrived, we can also arrange a replacement or refund right away.
We’re also sorry the product didn’t meet your expectations. While it’s designed to provide light, natural coverage and blend with the skin, we understand it may not work the same for everyone.
Kindly reply to our support email or contact us directly so our team at support@dermamuse.co can personally assist you and provide a resolution in your favor. We’re here to help and will make sure this is properly sorted for you.
Thank you for bringing this to our attention.
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
Derma muse foundation
Laughable, I ordered two sticks as on offer and I finally got them today after 3 weeks. I put o as the videos show and once blended with the brush I looked like coco the clown with the whitest face! Not colour change at all. What a waste of money and im trying to get a refund. Do not buy
February 28, 2026
Unprompted review
Reply from Derma Muse
Hi Melanie, we’re truly sorry to hear about your experience and the delay with your delivery — we completely understand how frustrating that must have felt, especially after waiting weeks for your order.
Our foundation is designed to blend with the skin tone when applied in a thin layer and worked into the skin, but we know results can vary, and it’s disappointing when it doesn’t meet expectations. That’s never the experience we want for you.
Please don’t worry — we’re happy to help with your refund request. Kindly check or reply to our support email with your order details so our team at support@dermamuse.co can assist you right away and make this right.
Thank you for bringing this to our attention, and we appreciate the chance to resolve it for you.
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
Didn't work for me
It turned my face white! I looked like a clown.
April has issued me a 100% refund.
Skincare and complexion products can be very personal, and unfortunately, not every formula works the same way for everyone.
February 28, 2026
Unprompted review
Product didn't work
Product didn't work. Stayed a bright white on my skin, like white paint.
February 25, 2026
Unprompted review
Reply from Derma Muse
Hi Kaitlyn, we’re sorry to hear the product didn’t blend as expected and left a white finish on your skin. We understand how disappointing that must be.
We’d be happy to review your order and help with a solution. Please reach out to us at support@dermamuse.co (Also include Trustpilot in the subject so we know its you) with your details so we can assist you as quickly as possible.
Thank you for sharing your feedback.
— Dermamuse Support Team
-- We have emailed you regarding your concern. Kindly send us a message so we can address the issue. Thank you!
Great customer support
Great customer support - quick turnaround time when handling enquiry and offered solution. Kudos to Mila to assist my request professionally.
February 23, 2026
Unprompted review
Reply from Derma Muse
Hi Ms. Khatijah, thank you so much for your kind words and for sharing your experience with us!
We’re delighted to hear our support team was able to assist you quickly and provide a helpful solution. We’ll be sure to pass your lovely feedback along to Mila — she’ll truly appreciate it.
Thanks again for choosing Derma Muse. We’re always here if you need anything!
— Dermamuse Support Team
First of all I didnt receive the…
First of all I didnt receive the product yet since I just ordered it. So, I will not speak about the product. What made my experience grade is Mila. She assisted me with an issue the best way possible. That made me feel trust in the company and the product.
Thank u all,
But most importantly, thank u Mila!
February 25, 2026
Unprompted review
Reply from Derma Muse
Hi Paulina, thank you so much for your kind words and for sharing your experience with us!
We’re really happy to hear that Mila was able to assist you and make you feel confident and supported — we’ll be sure to pass along your lovely feedback to her. Our team always strives to provide the best care possible.
We hope you receive your order soon and that you love the product just as much. Please don’t hesitate to reach out if you need anything at all.
Thank you again for your trust in Dermamuse!
— Dermamuse Support Team
I got two shades-update got a 3rd
I got two shades, light and natural. Both are way too light for my light skin. I thought for sure Natural would be a bit dark on my skin but it is too pale. I will need to request a refund or exchange for a shade that will match.
*Derma Muse contacted me swiftly, and has sent me the dark shade. Once I receive that I will update how well the shade matches.
**I received the "dark" shade and it finally matches my skin! I should have applied moisturizer and primer first because it really isn't forgiving on dry skin. I am hardly a dark or even medium skin toned person. I have light hair & eyes w freckles. A lot of freckles. But the dark shade works. The ladies at Derma Muse worked hard to get this shade to me, so thank you to them and their diligence.
February 19, 2026
Unprompted review
Reply from Derma Muse
Hi Teresa, thank you for sharing your feedback. We’re sorry to hear the shades weren’t a match for your skin tone — we understand how disappointing that can be.
We’d be happy to help with a refund or exchange and make this right for you. Please contact us at support@dermamuse.co
with your order details so our team can assist you as quickly as possible (Also include Trustpilot in the subject so we know its you) .
We appreciate you giving Dermamuse a try and look forward to helping you resolve this.
— Dermamuse Support Team
I personally dont like the product
I wasnt that happy with the product as it didnt match my skin tone at all.
I dont see it work for european skin more maybe really asian skin or someone who has really fair skin.
The company handled the situation fairly and refunded my money .
February 25, 2026
Unprompted review
Reply from Derma Muse
Hi Simone, we’re really sorry to hear the product didn’t blend as expected and that you were disappointed with the results. We understand how frustrating that must feel.
Our formula is designed to adapt naturally to different skin tones, but it may not work the same for everyone. We’d truly appreciate the chance to review your order and help with a solution. Please contact us at support@dermamuse.co
so we can assist you directly.
Thank you for sharing your feedback with us.
— Dermamuse Support Team
Ordered 2 products
Ordered 2 products ! Delivery was quick, neither product worked on my skin type, I contacted Derma Muse and have been offered a refund.
February 14, 2026
Unprompted review
Reply from Derma Muse
Hi Pamela, thank you so much for sharing your experience and for giving Derma Muse a try!
While we’re sorry the products weren’t the right match for your skin type, we’re glad our team was able to assist you quickly and offer a refund. We always want our customers to feel supported and taken care of.
We truly appreciate your kind feedback and hope to serve you again in the future.
#DermaMuse
This product is awful…
This product is not how it has been described in their adverts. It did not blend and instead went on my face like stage make up, thick and white. I attempted to blend it and it stayed white on my skin. I contacted customer service immediately to ask for a refund and their first response was advice on how to improve the blending with moisturiser or they would give me a 40% refund. I said this was unacceptable and I expected a full refund. They then came back and told me that they could send me an envelope to post it back but I would be expected to cover the return postage to Asia which may be as much as $100-150. Following this they offered me a 70% refund. I informed them that this felt like I was being scammed and I was posting to social media about it. They have just come back with an option of the address in Asia to send it back to, or I can keep it and get 80% back, which is what I have finally agreed to. Appalling service.
February 24, 2026
Unprompted review
Reply from Derma Muse
Hi Rachel, we’re truly sorry to hear that the product didn’t perform as expected and that the return and refund process felt frustrating. That’s certainly not the experience we want for any of our customers.
Our goal is always to provide fair solutions, and we appreciate you working with our support team to reach a resolution. If there’s anything still unresolved or if you need any further assistance, please contact us directly at support@dermamuse.co (Also include Trustpilot in the subject so we know its you) and we’ll be happy to help.
Thank you for taking the time to share your feedback.
— Dermamuse Support Team
Wrong deliveries
Been waiting for delivery since october (it is February now) and it has been delivered wrong twice. I have written 48 emails. Refund has been initiated
February 24, 2026
Unprompted review
Reply from Derma Muse
Hi Sasja, we’re truly sorry for the long delays and the repeated delivery issues — we completely understand how frustrating this must have been, especially after reaching out so many times.
We can confirm that your refund has been initiated, and we sincerely apologize for the inconvenience this situation has caused. This is not the experience we want for our customers.
If there’s anything further we can assist you with, please don’t hesitate to contact us at support@dermamuse.co
. We’re here to help.
— Dermamuse Support Team
Did not work for me but…
Idk if I’m doing something wrong or if this product just does not work for me but I blended it in, I let it sit for 10+ minutes and it is still white. I bought light because I’ve always been light and I was so excited to see how the shade perfectly matches my face but it didn’t. The company was very responsive though to remedy the situation.
February 20, 2026
Unprompted review
Reply from Derma Muse
Hi Genny, we’re really sorry to hear the product didn’t blend as expected and that the shade wasn’t a match for you. We understand how disappointing that must feel, especially when you were excited to try it.
While our formula is designed to adapt naturally to different skin tones, results can vary. We’d be happy to review your order and help with a solution. Please reach out to us at support@dermamuse.co
with your details so we can assist you directly (Also include Trustpilot in the subject so we know its you).
Thank you for sharing your experience with us.
— Dermamuse Support Team
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