Dermatologist.Co.uk Reviews 298

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more

Company replied

Rated 5 out of 5 stars

I have seen Mr Ashworth both in clinic and have used this service twice since. I have found him to be extremely knowledgeable in his field of Dermatology and on all occassions has helped me out when I... See more

Company replied

Rated 5 out of 5 stars

I have been a patient of Doctor Ashworth before both as a face to face and on line. His written reply was very helpful and informative. He might not be the cheapest but I feel it’s worth paying that b... See more

Rated 5 out of 5 stars

After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more

Company details

  1. Dermatologist
  2. Doctor

Written by the company

Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Very useful advice and effective treatment

I've had a number of patches of skin cancer in the past - all basal cell carcinomas. So the least scary of skin cancers but still needs treating.

I knew suspicious patch appeared on my hand. I emailed some photos on a Sunday over a bank holiday weekend and didn't expect a reply until later in the week.

Dr John Ashworth replied the next day and a day after that I had cream to treat the skin cancer.

Can't ask for better service. Under the NHS this would have taken many, many months to get treated. My GP has no future appointments as they only plan 4 weeks ahead and that's all booked. So getting seen by someone is close to impossible unless its an emergency.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

A very quick and thorough assessment…

A very quick and thorough assessment received at a very reasonable price with all options clearly explained.

June 21, 2024
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Reply from Dermatologist.Co.uk

Thank you - and yes that is precisely what we are trying to provide in the context of very long NHS waiting lists or spending a lot more in a private clinic - best regards

Rated 5 out of 5 stars

Great fast response and good service

Great fast response and good service

June 10, 2024
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Reply from Dermatologist.Co.uk

Thank you - yes we try to reply within 3 days for standard management plan responses and 1 day for "express" patients - best regards

Rated 5 out of 5 stars

Very quick friendly reassuring and…

Very quick friendly reassuring and efficient team

May 22, 2024
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Reply from Dermatologist.Co.uk

Thank you - yes we aim to be all of those things and more - lets hope the advice you received from us is of help and benefit - we are always here for you - regards

Rated 5 out of 5 stars

I would recommend him because he was…

I would recommend him because he was really quick and did an amazing job with the medicines

May 24, 2024
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Reply from Dermatologist.Co.uk

Thank you Laura - let's hope the medical recommendations work well for you - we are always here for you - regards

Rated 4 out of 5 stars

Thank you for validating how I felt…

Thank you for validating how I felt about the way the nhs was treating my daughter and for the quick response. I just hope we see some improvement in her skin

May 13, 2024
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Reply from Dermatologist.Co.uk

Thank you for the rating - yes lets hope you get a decent outcome - we are always here for you - regards

Rated 3 out of 5 stars

Very prompt diagnosis

Very prompt diagnosis - thank you, but I have not yet received an email allowing me to collect my prescription.

April 18, 2024
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Reply from Dermatologist.Co.uk

Hi - sorry about this - IF you have opted for a private electronic prescription (and not a GP/NHS one) you should receive an email and also an SMS code which you take to your local pharmacy for activation - any failure in that system please email us - online@dermatologist.co.uk with you name and all details and we will sort that out for you - best regards

Rated 5 out of 5 stars

Amazing service

Amazing service! Would honestly recommend this to everybody and wish I had found it sooner. Very easy to use and incredibly detailed report received really quickly! So helpful. Thankyou :)

April 5, 2024
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Reply from Dermatologist.Co.uk

Thank you so much - lets hope you get some satisfaction from the medical advice - dont forget to join us for free from the APP STORE - dermatologist.co.uk - we are here for you 24/7 if needed - regards

Rated 5 out of 5 stars

The doctor was very cooperative and…

The doctor was very cooperative and give my daughter which is 7 months old the right medication! We try to keep her eczema under control! We seen a highly improvement after 3 days! I recommend him!

April 13, 2024
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Reply from Dermatologist.Co.uk

Great to hear - best of luck - regards

Rated 5 out of 5 stars

Prompt and comprehensive consultation

My son was referred to a dermatologist for acne through the NHS but due to the lengthy waiting list, I decided try elsewhere. Dr. Ashworth's online consultation report was very comprehensive, considered and sent promptly, with a couple of suggested approaches to treat the problem. My son is now on a new course of treatment which we are hopeful will really help his skin. I would definitely recommend Dr. Ashworth to avoid the unfortunate delays with the NHS and the expense of private clinics.

April 10, 2024
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Reply from Dermatologist.Co.uk

Thank you - yes the NHS provision for non-cancerous problems is poor - and private dermatologists are pretty expensive to see face to face - we offer great value we think - regards

Rated 3 out of 5 stars

In theory a great service

In theory a great service, however, the app wasn't working properly (couldn't complete checkout) and only half of the medical issue was tackled.

April 17, 2024
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Reply from Dermatologist.Co.uk

Yes the APP is brand new but should be functioning OK - we check it ourselves once per week - please try again if you need us - regards

Rated 5 out of 5 stars

This is the third time I have consulted…

This is the third time I have consulted Dr Ashworth and he always comes through and helps sort out the problem at hand.

Reliable, quick turnaround. Professional, compassionate, kind and excellent care.

Would highly recommend.

April 12, 2024
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Reply from Dermatologist.Co.uk

Those words are so kind - yes we do feel compassionate about skin sufferers - its not "just a skin" condition - its equally as important as any other type of disorder and needs to be given the full weight of expert advice - we are here for you every day - regards

Rated 5 out of 5 stars

The treatment prescribed worked…

The treatment prescribed worked brilliantly- with just one application it significantly improved the problem area and it’s continuing to get better every day.

March 25, 2024
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Reply from Dermatologist.Co.uk

Delighted to know that - we are always here for you - regards

Rated 5 out of 5 stars

Fast and thorough service

Fast and thorough service. Thank you

February 23, 2024
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Reply from Dermatologist.Co.uk

Thank you - we have the 2 speeds - normal meaning in about 2 or 3 days and express meaning within 24 hours - even the normal is pretty swift for an expert opinion - best regards

Rated 1 out of 5 stars

I never got the correct prescription…

I never got the correct prescription this time and my emails went unanswered

February 17, 2024
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Reply from Dermatologist.Co.uk

I am very sorry if you did not receive your prescription - many hundreds of other patients have received everything within 2 days - your email contact for us is online@dermatologist.co.uk and if you correctly quote your case number report we always return and deal with problems - I can see that on Feb 18 2024 a full report and prescription was issued to you - I cannot see a reason why you have not received this - that was less than a week ago - please recheck your own emails etc and come back to us if a problem - regards

Rated 5 out of 5 stars

Fast service

Fast service, thorough report, prescription issues quickly and follow up brilliant! 5 stars!

February 9, 2024
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Reply from Dermatologist.Co.uk

Thank you so much - we are always here for you - regards

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