Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more
Company replied
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See what reviewers are saying
I have seen Mr Ashworth both in clinic and have used this service twice since. I have found him to be extremely knowledgeable in his field of Dermatology and on all occassions has helped me out when I... See more
Company replied
I have been a patient of Doctor Ashworth before both as a face to face and on line. His written reply was very helpful and informative. He might not be the cheapest but I feel it’s worth paying that b... See more
After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more
Company details
Written by the company
Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;
Contact info
Robins Lane 3, SK7 2PE, Bramhall, United Kingdom
- dermatologist.co.uk
4.3
Excellent
298 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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Really quick results
Really quick results, detailed analysis, great advice in a five page document which was realistic, empathetic and practical.
August 13, 2023
Reply from Dermatologist.Co.uk
Thank you so much for your kind comments - yes we aim to be quick - yes we try to give background information for you to research more about your situation - and yes we try to write in plain understandable language in order to empower our patients with their own understanding - we are always here for you - best regards
Quick but instructions needed
Hi, received a prescription very quickly!
Little bit more detail on what cream to use first would have been good, pharmacist was reluctant to supply the cream due to lack of instruction of use!
August 7, 2023
Reply from Dermatologist.Co.uk
Thank you for the good score - it is normal practise to simply write "use as directed" on cream prescriptions but pharmacists can get a bit pedantic - I have checked your report and the instructions for the actual use of the creams were detailed as follows (but it is simply not practical to write all this out on the actual prescription) -
So, the 10-day treatment is as follows:
BETNOVATE cream or ointment (relative strength ++++) twice per day for 2 days - then switch to -
EUMOVATE (relative strength ++) twice per day for 3 days – then switch to - DAKTACORT (relative strength +) twice per day for 5 days to follow –
This adds up to 10 days.
I hope the above is understandable - so you start with the higher potency option then reduce to the lower potency creams - but of you need help just shout and we can advise
Best of luck - we are always here for you - regards
Reply from Dermatologist.Co.uk
Thank you for the feedback - regards
Reply from Dermatologist.Co.uk
Thank you Mark - speed: we aim for max 3 working days for standard response - 24 hours for "express"| service - and yes we aim to add as much information and research source advice as possible to empower patients so they know as much as possible about their problem - we are always here for you - watch out for the App coming out in the next few days - regards
A Very Detailed Report Many Thanks
A very detailed report. After showing to our G.P. we managed to get some real help. We cannot thank Dr Ashworth enough.
July 23, 2023
Reply from Dermatologist.Co.uk
Thank you and great to hear a good outcome. Yes, the best way to use our report and management plan is to share with your GP and involve your GP in the ongoing treatment. Some skin conditions need ongoing input and involving your GP is a very positive move - we are always here for you - regards
Reply from Dermatologist.Co.uk
So sorry if there was a delay on loading your report up - I have not checked this case but we aim to get your report up for you within 3 working days (usually 2) for the standard and 24 hours for the express - which is a pretty rapid service we think - glad you found the information helpful - best regards
i was desperate & this service was…
i was desperate & this service was useful .it took a few days to receive the items , of which there was 3 , each one was x different steroid cream even the pharmacist was surprised .There was no instructions on when or which item to apply first , or which to try , even after various phone calls & an email it was literally pig luck , in which case i don't believe it to be a total service .
July 18, 2023
Reply from Dermatologist.Co.uk
Hi - sorry you couldn't contact us for instructions or found the programme of treatment confusing - but I have checked the report and the instructions for a repeated 10 day course of treatment were explained exactly as quoted here - the fact that 3 different recommendations were made is based on the relative strengths - stronger to start and tapering later as per the following - best of luck
this is exactly what was written in your report . . . .
So, the 10-day treatment is as follows:
FUCIBET cream (relative strength ++++) twice per day for 2 days - then switch to – EUMOVATE (relative strength ++) twice per day for 3 days – then switch to - DAKTACORT (relative strength +) twice per day for 5 days to follow –
This adds up to 10 days
Come back to us for a further consultation if you need us
Regards
No contact from anyone
No contact from anyone. Just got sent a prescription for cream which I had already had from a doctor. Tried to contact for further help but no response, waste of money and no further with help,
July 7, 2023
Reply from Dermatologist.Co.uk
Hello - I have checked your report - your incoming information does not mention by name any creams that I should have avoided and therefore I have advised as best as I could without any incoming information – in fact no creams are mentioned by you at all by name – I have sent your report (which is a 1554 Word document to your secure password protected personal portal) - that is the secure way of transferring medical information – if you would be so kind as to read the details on our website you will see that we DO NOT MAKE email contact with you – this is a non-secure way of transferring information and all this is clearly indicated in our website
Your report was loaded onto your private portal many days ago – and in that report I request information for example the exact weight of the patient and I make specific recommendations for urgent oral treatment either from us privately or from your GP
I think your review is unfair and based on incomplete (zero cream information) information and incorrect assumptions at your end. I am still more than willing to help at no additional cost if you would like to contact us at Online@Dermatologist.co.uk which is the correct access point - with all the relevant information that I requested in my 1554 words report to you and we will try our best to help
Best regards
Excellent and informative diagnostic…
Excellent and informative diagnostic report which helped me better understand and treat my ongoing skin conditions. I now feel more empowered to manage it and only wish I had done this sooner!
June 11, 2023
Reply from Dermatologist.Co.uk
Thank you - we try very hard to not only offer a management plan but also some kind of deeper information so the informed patient can feel less "lost" - sometimes further trials of treatment may be needed - but oftentimes we can eradicate a problem with sound advice - we are always here for you - best regards
Great service… when it’s impossible to…
Great service… when it’s impossible to get a GP appointment Dr Ashworths came to the rescue.
The was service was excellent thorough and the issue was dealt with quickly and successfully… would highly recommend and I will definitely use Dr Ashworth again .
July 11, 2023
Reply from Dermatologist.Co.uk
Absolutely delighted to receive this - Yes seeing a GP is hard these days and even then you might find that your GP might not be that good a dealing with tricky skin problems - we are always here for you - best regards
Reply from Dermatologist.Co.uk
you seem to have posted this twice - same reply from me
Dr Ashworth keeps repeating that he is…
Dr Ashworth keeps repeating that he is not responsible for suppliers or manufacturers not being able to fulfill a prescription he has issued.I am not disputing this.
Dr Ashworth said on one of his previous messages that if only some of the recommended creams/ anti biotics can be supplied then any pharmacy will supply the products that are available.That is not what happened when my daughter tried several pharmacies,and they all insisted the prescription had to be amended.
Then Dr Ashworth on his next message,changes his mind and says that he would be happy to change a prescription if we had asked him too.My daughter asked him several times on his website contact email but no response.
That is the issue.You have taken £75 off my daughter which I gave her and not followed up with a solution to amend the prescription.
Why don’t show all your customers both existing and potential,that you can hold up your hands,admit things didn’t go well,and return the £75 back to her.
I am a reasonable and sane 64 year old grandfather, not a keyboard warrior trying to cause trouble,so do the honourable thing Dr Ashworth. Please dont send another message with irrelevant and incorrect information on it as I will only respond back again reminding you of the facts.This has been going on now since March I think when the initial request and payment was made.
July 11, 2023
Unprompted review
Daughter had a consultation
Daughter had a consultation - was told prescription would be emailed - it was not and there is no way of contacting anyone to tell them about it - if you call any of the numbers given no one can help you - bad service
July 6, 2023
Unprompted review
Reply from Dermatologist.Co.uk
Email is an non-secure way of communicating private medical information - our prescriptions, as explained in your report, are sent securely by electronic transfer which you access from your chosen pharmacy by a system called SignatureRx and as is clearly written on your report - "For any support in relation to your prescription, please click here: https://signaturerx.co.uk/patient-guide
or call your prescription specialist on. 0333 355 5990" - that is the phone number to use for any prescription problems - we are sorry you have not been aware of all that - it is written in bold in your report - regards
Really quick response full of…
Really quick response full of information and advice. I was given a prescription and already can see a difference 72 hours later. Thank you 😊
June 29, 2023
Reply from Dermatologist.Co.uk
Great to hear - yes the advantage of a written report is the content and added information / research sources / etc - thank you for your comments - regards
Reply from Dermatologist.Co.uk
Thank you - glad to hear that - lets hope the improvement is sustainable - but we are always here for you if you need us - best regards
Paid £140 and not heard from them till…
Paid £140 and not heard from them till this email
June 1, 2023
Reply from Dermatologist.Co.uk
Hi - I have checked your file - direct email contact for private medical matters are not secure and our system which is clearly explained on the website tells you how to access your report from us - you submitted your case on June 2 and our full management plan was uploaded to your personal, password protected and ecrypted portal for you to access within 24 hours - you need to LOG INTO YOUR PORTAL and there you will find your management plan - you will also have received 2 email alerts from us (assuming you loaded your correct email) - first an acknowledgement of your submission and second an alert to tell you your report from us is ready an awaiting your attention - these might be in your spam depending on your settings - best regards
Fast and efficient
May 31, 2023
Reply from Dermatologist.Co.uk
Very succinct - to the point - decisive - helpful - same as us - thank you - best regards
Very quick service and prescribed…
Very quick service and prescribed something which finally works for our son after months of getting nowhere with our GP.
Thank you so much for your help 😊
May 22, 2023
Reply from Dermatologist.Co.uk
Really pleased to have helped - dealing with children is always emotionally charged - we are always here for you - best regards
Skin advice
Quick online response - informative, professional. Able to go back to written information and advice provided and discuss with GP too.
May 14, 2023
Reply from Dermatologist.Co.uk
Thank you for the positive assessment - yes it is important, particularly for ongoing skin conditions, that your GP is kept fully informed and of course it is a lot cheaper to get NHS prescriptions than private prescriptions in general - we are always here for you - best regards
Super fast and easy to use
Super fast and easy to use. The diagnosis was very spot on and the information provided with it was very detailed. Would recommend to anyone who's having issues with their skin.
May 18, 2023
Reply from Dermatologist.Co.uk
Many thanks for the analysis - that's exactly what we aim to provide when possible - quick advice / management plan / good value / - of course some patients have a complex problem requiring ongoing intervention - but the majority can be sorted out quickly by expert advice - best regards
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