Tried a couple of products from Dermoi. The brands look solid and the descriptions are actually helpful when choosing. Delivery took a bit longer than expected but support replied quickly and explaine... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of products. I’ve ordered twice now and received a discount code each time for my next order. They did miss off a free gift but were quick to respond once I queried this. They acknowledged... See more
Company replied
Browsing the site is easy and the information provided is quite useful. My order arrived safely and everything was correct, it just took longer to arrive than expected.
Company replied
Had an issue with an out of stock product ordered and requested a refund and it didn't take long at all to recieve my money back.
Company replied
Company details
- Cosmetics Store
- Beauty Product Supplier
- e-Commerce Service
- Skin Care Products Vending Machine
- Vitamin and Supplements Store
Written by the company
The first and only Concept Store for Scientifically-verified skincare. Confused by skincare labels and disappointed with results? Our in-house scientists rigorously analyse and approve every product you find at our store, so you can be confident in the quality of your skincare.
Contact info
Studio 4, Cloisters House, 8 Battersea Park Rd, SW8 4BG, London, United Kingdom
- + 44 (0)20 3963 9930
- help@dermoi.com
- dermoi.com
4.0
Great
422 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy experience!
Good price and item received in good package and as described.
September 10, 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind feedback! 🌟 We’re delighted to hear you had a happy experience and that your order arrived just as expected. We truly appreciate your support and look forward to serving you again soon!
Dermoi team
Sent out a faulty product
Sent out a faulty product, then having to send it back and no apology or discount for the trouble. You’d think you’d be treated better when you’re spending £40 on one moisturiser. Won’t be ordering again.
September 2, 2025
Unprompted review
Reply from Dermoi
Dear Mills,
We’re very sorry to hear about your experience. To help us resolve this, could you please let us know which product arrived faulty? While every item is carefully checked before dispatch, damage can sometimes occur during delivery.
Our customer service team is here to assist you directly—please get in touch by email or phone so we can investigate this promptly and make things right for you.
We truly value your trust and would like the chance to improve your experience.
Great price, great delivery
Ordered two Medik8 products as the prices were great on Thursday, and received them on Saturday! Will definitely re order from here.
August 25, 2025
Unprompted review
Reply from Dermoi
Thank you so much, Harriet! We’re delighted you found a great price and received your Medik8 products so quickly. We look forward to welcoming you back for your next order!
Dermoi team
Excellent customer service
Excellent customer service.
My original order was misdelivered by Royal Mail.
The wonderful Iman sent a replacement by 24 hr delivery, which arrived safe & sound.
August 10, 2025
Unprompted review
Reply from Dermoi
Dear Marie,
Thank you so much for your lovely feedback! We’re sorry to hear your original order was misdelivered, but delighted that Eiman was able to quickly step in and make things right with a replacement.
We’ll be sure to share your kind words with her — she’ll be so pleased to know she made a difference. It means a lot to us that you took the time to share your experience, and we look forward to looking after you again soon.
Warm regards,
Dermoi team
Good choice of products
Good choice of products. I’ve ordered twice now and received a discount code each time for my next order. They did miss off a free gift but were quick to respond once I queried this. They acknowledged it was their mistake and the item was posted to me that same day. The only bug bear I have is that the packaging they use isn’t sufficient and both my orders arrived damaged with the boxes squashed. I like to keep my skincare in its box so this is irritating.
August 4, 2025
Unprompted review
Reply from Dermoi
Hi Laura,
Thank you so much for your kind words and for being a returning customer — we’re delighted to hear that you’re happy with our product selection and service. We’re also glad we could resolve the missing gift quickly for you.
We’re really sorry to hear about the packaging issues you experienced. We completely understand how important it is to receive your skincare in perfect condition, especially if you like to keep it in its box. Please be assured that we’ve passed your feedback to our fulfillment team and are actively reviewing our packaging to prevent this from happening again.
Your feedback is invaluable to us as we continue to improve, and we truly appreciate you taking the time to share it. We look forward to welcoming you back again soon, and we’ll do our best to make your next experience flawless.
Warm regards,
Dermoi team
Great customer service
Great customer service. Arrived the next day, good discounts. I will definitely use agin
August 18, 2025
Unprompted review
Reply from Dermoi
Dear Gail,
Thank you so much for your kind words! We’re delighted to hear you enjoyed our service, speedy delivery, and discounts. We can’t wait to welcome you back again soon!
Warm regards,
Dermoi team
Website is good, easy ordering and arrived on time!
Easy to order on the website. Discount code meant my order was cheaper than elsewhere at the time of ordering. Arrived on time and well packaged with a few lovely samples. Thank you!
August 20, 2025
Unprompted review
Reply from Dermoi
Dear KMC,
Thank you for your wonderful feedback! We’re so glad you found our website easy to use and that your order arrived on time — with a little surprise in samples too! We really appreciate you choosing us and look forward to seeing you again soon.
Warm wishes,
Dermoi team
Fabulous!
Items arrived quickly and reasonably priced, would definitely order from here again!
August 21, 2025
Unprompted review
Reply from Dermoi
Dear Emma,
Thank you so much for your lovely feedback! We’re delighted to hear your items arrived quickly and that you found our prices reasonable. It means a lot to know you’d order from us again — we look forward to welcoming you back soon!
Warm regards,
Dermoi team
Charged twice no refund
placed an order with next day delivery that came to over £113. The next day while checking my online banking I realised I had been charged twice and later on that day I received two identical packages from them. I contacted customer services and explained that I had definitely not placed two identical orders and there must be an error with their payment systems. They advised I could post the second box back for a refund. To avoid having to make a trip to the post office and pay to post back the box they sent in error I said I’d keep the second package but could they at least give me a refund for the next day postage I had been charged for on the second box. I thought this was very reasonable given it was obviously their error and I was out of pocket an additional £113 but only asking for a £3.50 refund. They said no and that I must have placed the duplicate order. Mad!
Edit- if I had wanted to order two of the same box I could actually have bought a bundle of two on their site and saved myself £35 plus the postage of the second order. I pointed this out and they continued to maintain I must have deliberately ordered two separate orders within a minute of each other and would not be offering any compensation or apology.
August 22, 2025
Unprompted review
Reply from Dermoi
Dear Laura,
Thank you for sharing your feedback. We’ve looked into this case and can confirm that two separate orders were placed, which is why two parcels were sent. However, we completely agree that you should not have been refused a refund of the second delivery charge — that was an error on our part, and we’re very sorry this happened.
Our customer care team will be in touch with you directly to issue the postage refund and provide a small token of apology. Thank you for bringing this to our attention — we’ll make sure this does not happen again.
Warm regards,
Dermoi team
Fantastic 🌟 …
Fantastic range of products and fast delivery .
I have used this site a couple of times and am very impressed
July 8, 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind words! 🌟
We're so glad to hear you're enjoying our carefully curated range of scientifically verified skincare, haircare, and wellness products, and that our delivery has met your expectations.
We truly appreciate your continued support and look forward to seeing you again soon!
Warm regards,
The Dermoi Team
1st Class
Communications with the staff were above and beyond following something minor I emailed about.
Good, personalised customer service is rare these days and yet it's exactly what I received.
Highly recommended and have since purchased from them again due to the confidence it gave me about the company.
Thank you!
July 7, 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our team. At Dermoi, we take pride in not only offering exceptional customer service, but also curating a store filled with scientifically verified skincare, haircare, and wellness products.
Every product we stock is evaluated and approved by specialized scientists to ensure quality, safety, and proven results. We're more than just a retailer—we're here to deliver trusted, science-backed solutions for your health and beauty needs.
Your confidence means the world to us, and we’re so pleased to have you as a returning customer.
With gratitude,
The Dermoi Team
Don't buy intimate skincare here
I bought AQ Skin Solutions Vaginal Rejuvenation System from Dermoi for £179.95. This product burns on application, most likely because there is so much rosemary leaf oil in it. I made a complaint to Dermoi and received a ridiculous response where they refused to answer whether anyone there had actually ever used the product, they refused to refund, and they advised I get a medical opinion before using the the product again.
June 29, 2025
Unprompted review
Reply from Dermoi
We're truly sorry to hear about your experience with the AQ Skin Solutions Vaginal Rejuvenation System.
At Dermoi, we take product selection extremely seriously, and the AQ Vaginal Rejuvenation System is one of the most scientifically advanced and carefully formulated products in the intimate skincare category. It has been developed with medical-grade precision and is widely regarded by industry experts, including our own scientific team, as a standout formulation in regenerative skincare.
That said, we fully acknowledge that skincare—especially intimate skincare—can interact differently with each individual, and personal sensitivities or reactions may occur. While we cannot offer refunds for used products, we encourage customers who experience adverse reactions to discontinue use immediately and consult a medical professional, which is a safety-first policy.
We also recommend reaching out directly to AQ Skin Solutions, as they may be able to offer additional insight or support based on your experience.
We value all feedback, even when it’s critical, as it helps us continue to assess and improve our service.
Warm regards,
The Dermoi Team
Two weeks later since I placed my…
Two weeks later since I placed my order, receiving it bit by bit instead of 2 days. One package at a time every few days to get all 8 products I ordered. Frustrating and annoying and yet to test the product. Start to feel it’s all fake.
July 3, 2025
Unprompted review
Reply from Dermoi
Dear Meerim,
We’re very sorry to hear about your frustration and completely understand how disappointing delays can be.
Our records show that the majority of your order was dispatched promptly, with a few items slightly delayed due to customs clearance. As soon as these products became available, we sent them out in separate shipments to avoid keeping you waiting for the entire order.
We also reached out via email to explain the delay regarding the Osmosis product, and we issued a refund for your next delivery as a gesture of goodwill. As we hadn’t received any further communication from you, we were under the impression everything had been resolved.
According to our tracking, all items have now been delivered, but if anything is still outstanding or if you have any concerns at all, please don’t hesitate to contact us directly. We're always here to help and ensure your experience is a positive one.
Warm regards,
The Dermoi Team
Quick delivery and well packaged items.
Quick delivery and well packaged items.
July 2, 2025
Unprompted review
Reply from Dermoi
Dear Lauren,
Thank you so much for your kind feedback! We're delighted to hear that your order arrived quickly and in perfect condition.
If you ever have any questions or need skincare advice, we're always here to help. Looking forward to seeing you again soon!
Warm regards,
The Dermoi Team
Great price
Great price, free delivery was quick. Points for next purchase & free gifts received.
Will buy again from Dermoi
June 24, 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind review!
We're delighted to hear you enjoyed the great price, quick delivery, and our loyalty perks and gifts. We can’t wait to welcome you back to Dermoi for your next purchase! 💙
Fantastic customer service
Fantastic customer service. My first order didn’t arrive due to a mishap by Royal Mail. Dermoi sent out another order the following day on a 24hr service. The customer service team were first class, professional & helpful. Good products at good prices too. Will definitely be using this company again.
June 18, 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind words!
We’re sorry to hear there was an issue with your first delivery, but we’re glad our team could resolve it quickly for you. It's great to know you were happy with both the service and the products. Your support means a lot to us, and we look forward to welcoming you back again soon!
Dermoi team
Terrible website
Placed an order and chose klarna as payment option but the order doesn't seem to have gone through even though I've been billed to shopcider.com a dodgy Chinese fashion website
June 15, 2025
Unprompted review
Reply from Dermoi
Thank you for your feedback — we're really sorry to hear about your experience and would love to help clarify things.
We ship thousands of parcels every month and haven’t encountered this kind of issue before, so we’re a bit puzzled by what happened in your case. It’s important to note that Klarna is an independent financial service — they hold your payment and only transfer it to us once your order has been confirmed and shipped. Until then, no funds are actually released to our company.
To better assist you, could you please share your order details with us? It's possible that your order didn't go through fully or there was an issue with the checkout process. If you'd like, we're more than happy to get in touch directly and help you navigate our shop to make sure everything is sorted smoothly.
We take all customer concerns seriously and are here to support you every step of the way.
Best regards,
Deermoi team
This is my first experience shopping…
This is my first experience shopping with Dermoi, from placing the order to receiving updates about delivery, everything was well-organized and smooth. But it take about 10 days to receive my order. Although my experience was overwhelmingly positive. I look forward to shopping with you again in the future.
June 4, 2025
Unprompted review
Reply from Dermoi
Thank you so much for sharing your first experience with Dermoi! We're delighted to hear that you found the ordering process and delivery updates smooth and well-organized — that really means a lot to us.
We’re surprised to hear that it took 10 days for your products to arrive, as we offer free delivery and aim to dispatch all orders within 3–5 working days. We're truly sorry it took longer in your case and will be sure to pass this feedback on to our customer service team to help us improve.
We really appreciate your support and look forward to welcoming you back again soon!
Competitive prices
I always buy Obagi moisturiser as it suits my skin. Dermoi didn’t disappoint in my experience. Good communication. Speedy delivery and best of all competitively priced. Would use Dermoi again
May 22, 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind review! We're delighted to hear that you're happy with your Obagi moisturiser and that your experience with Dermoi met your expectations—from our communication to delivery and pricing.
We truly appreciate your trust in us and look forward to welcoming you back again soon!
Warm regards,
The Dermoi Team
Never received my order and customer…
Never received my order and customer service is no help and my problem never got resolved
May 23, 2025
Unprompted review
Reply from Dermoi
Thank you for your feedback. We’re truly sorry to hear about your experience and take your concerns seriously.
Our customer service team works extremely hard to support every enquiry, and we’re genuinely surprised to hear there’s been a negative impression of their efforts. We’ve already passed your message to the team, and I’m confident they will be in touch with you promptly.
In the meantime, we kindly ask that you contact our customer service directly at your earliest convenience, so we can resolve this matter as quickly as possible.
Thank you for giving us the opportunity to make things right.
Warm regards,
Dermoi team
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