Tried a couple of products from Dermoi. The brands look solid and the descriptions are actually helpful when choosing. Delivery took a bit longer than expected but support replied quickly and explaine... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of products. I’ve ordered twice now and received a discount code each time for my next order. They did miss off a free gift but were quick to respond once I queried this. They acknowledged... See more
Company replied
Browsing the site is easy and the information provided is quite useful. My order arrived safely and everything was correct, it just took longer to arrive than expected.
Company replied
Had an issue with an out of stock product ordered and requested a refund and it didn't take long at all to recieve my money back.
Company replied
Company details
- Cosmetics Store
- Beauty Product Supplier
- e-Commerce Service
- Skin Care Products Vending Machine
- Vitamin and Supplements Store
Written by the company
The first and only Concept Store for Scientifically-verified skincare. Confused by skincare labels and disappointed with results? Our in-house scientists rigorously analyse and approve every product you find at our store, so you can be confident in the quality of your skincare.
Contact info
Studio 4, Cloisters House, 8 Battersea Park Rd, SW8 4BG, London, United Kingdom
- + 44 (0)20 3963 9930
- help@dermoi.com
- dermoi.com
4.0
Great
423 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Backorder issues
I don't like how they charge you for items on backorder but give no idea when it might be shipped. Two weeks later, no update. Might have to enter a dispute with PayPal if dermoi do not respond.
April 3, 2025
Unprompted review
Reply from Dermoi
Dear Jayne,
We’re really sorry to hear about your experience. We understand how frustrating backorders can be, and we apologize for any confusion or delays. We strive to provide clear communication on expected shipping times and will look into your order immediately to provide an update. Please feel free to reach out to our customer service team for any further assistance.
Thank you for your patience.
Best regards,
The Dermoi Team
Fantastic!
Great website. Fantastic range of products. Good pricing and fast shipping. Perfect.
March 3, 2025
Unprompted review
Reply from Dermoi
Dear Arlene,
Thank you for your fantastic feedback! We're so happy to hear that you love our range of products and had a great shopping experience. We look forward to serving you again soon!
Best regards,
The Dermoi Team
Gained a new customer
First time ordering from here because it was cheaper than the usual places I buy from, but not so cheap that it didn’t seem legit. Very impressed with the speed of delivery so will definitely be ordering again!
March 1, 2025
Unprompted review
Reply from Dermoi
Dear Rachel,
Thank you so much for your kind feedback! We're thrilled to hear you found great value in our products and experienced speedy delivery. We're delighted to have you as a new customer and look forward to serving you again soon!
Warm regards,
The Dermoi Team
Good selection of products with good…
Good selection of products with good prices. The order was easy to place and delivery was swift. No issues with this website.
March 3, 2025
Unprompted review
Reply from Dermoi
Dear Aggie,
Thank you for your lovely feedback! We're so pleased to hear you enjoyed our product selection, competitive prices, and smooth delivery process.
It's great to know everything went seamlessly for you — we work hard to make every shopping experience just like this. Looking forward to seeing you again soon!
Warm regards,
The Dermoi Team
Genuine products and Very pleased with…
Genuine products and Very pleased with the service
February 8, 2025
Unprompted review
Reply from Dermoi
Dear Molly,
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the service and that our products met your expectations.
At Dermoi, we pride ourselves on offering only genuine, scientifically-verified skincare, and it means a lot to know it’s appreciated.
We look forward to welcoming you back again soon!
Warm wishes,
The Dermoi Team
Lovely but too expensive …
The products are just fine but now too expensive. I don’t notice a great difference after spending over £200 on two products over that many months. Sorry I can’t afford their items. Delivered ok so no complaints.
April 3, 2025
Unprompted review
Reply from Dermoi
Dear Kathy,
Thank you so much for taking the time to share your feedback. We're really sorry to hear that the products didn’t meet your expectations after such an investment—we completely understand how important it is to see visible results.
At Dermoi, we work hard to ensure that all our products are scientifically verified and formulated for results, regardless of price. If you’re open to it, we’d love for you to browse our more affordable options—every product we offer is carefully selected by our team of in-house scientists to ensure real efficacy.
Please don’t hesitate to reach out if you’d like personalized recommendations that better suit your budget. We’re always here to help.
Thank you again for shopping with us, and we do hope to welcome you back in the future.
Warm regards,
The Dermoi Team
Returning customer
Returning customer. Products are great as always. Fast delivery and good communication. Not sure what’s going on with the negative reviews-don’t let that put you off-I’ve only had good experiences with this company. Thank you!
March 28, 2025
Unprompted review
Reply from Dermoi
Dear Caroline,
Thank you for your continued trust and support! We're delighted to hear that you've had great experiences with our products, delivery, and service. Your kind words mean a lot, and we truly appreciate you sharing your positive experience.
We look forward to serving you again soon!
Best,
Dermoi team
Brilliant from website to delivery.
Brilliant website, a very extensive range of products, realistic pricing, good communications and timely delivery.
What’s not to like?
I ordered Medik8 from here I was extremely impressed from start to finish. Thank you.
March 15, 2025
Unprompted review
Reply from Dermoi
Dear Dermoi Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Dermoi, from browsing our website to receiving your Medik8 order. Providing top-quality products, competitive pricing, and excellent service is our priority, so your kind words mean the world to us!
We look forward to serving you again soon. Enjoy your Medik8 products!
Best,
Dermoi team
My gf adores these guys
My gf adores these guys, so I ordered couple of items for a present. The prices are very good comparing to other distributors. The order process was very easy and fast. cool store
March 14, 2025
Unprompted review
Reply from Dermoi
Hi Mark,
Thank you for your fantastic review! We're so happy to hear that your girlfriend loves our store and that you had a great shopping experience with us. We always strive to keep our prices as competitive as possible while maintaining the highest quality standards. Most importantly, every product we offer is individually selected by our scientists to ensure efficacy—so you can always trust that you're getting the best formulations available. We truly appreciate your support and look forward to serving you again!
Best,
The Dermoi Team
I wont order again
Ordered my item on the 6th March and still waiting on the 18th. Emailed them and was told I would need to wait for 7 days until they could escalate it, despite delivery stating 3-5. Emailed again day 10 providing an update and still no response by day 12.
March 18, 2025
Unprompted review
Reply from Dermoi
Dear Jodie,
We sincerely apologize for any inconvenience you may have experienced. We have thoroughly checked all orders under the name Jodie, and all appear to be successfully completed. If you are a genuine customer and still facing an issue, please reach out to our customer service team at help@dermoi.com or call us at +44 (0)20 3963 9930, and we will be happy to assist you immediately.
We process and ship hundreds of orders daily, and our customer service team is always available to support our customers. We look forward to resolving this for you as soon as possible.
Best regards,
Hit and miss
Hit and miss. I have placed 3 orders over some time. First two were great within a timely manner and updated fast with notifications. This last one placed last week and no update. Phone number goes to voicemail and no response to emails. No update on order. Tbh in this day and age you have to nail your customer service. I don’t mind a delay but I hate talking to a brick wall!
If it isn’t delivered I will just put in a PayPal dispute so no loss. But they will lose a customer.
Tbf they got back to me and resolved the issue in a timely manner after I called. I wouldn’t be hesitant to return following this and take back my previous score. Thanks for assisting and restoring my faith in you.
March 12, 2025
Unprompted review
Reply from Dermoi
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication regarding your recent order. We completely understand how frustrating it is not to receive updates, and we are truly sorry for any inconvenience caused.
We always strive to provide a seamless experience, and it’s disappointing to hear that we didn’t meet your expectations this time. Due to unexpected demand, some orders have experienced slight delays, but we are actively working to improve our communication and ensure timely deliveries.
Please reach out to us at [your customer email help@dermoi.com with your order number, and we will prioritize resolving this for you as quickly as possible. We truly value your support and hope to make this right for you.
Best regards,
Dermoi team
Returning customer here
Returning customer here - love the range of products, fast delivery and find their Instagram account very useful.
Highly recommend,
Anna
March 8, 2025
Unprompted review
Reply from Dermoi
Dear Anna,
Thank you so much for your kind words and for being a returning customer! We're thrilled to hear that you love our product range, fast delivery, and find our Instagram content helpful.
As you know, our scientific team is working hard to verify the most advanced an effective formulas so that you can shop with confidence and see the results! Your support means the world to us!
Looking forward to serving you again soon. 💙
Best,
Dermoi team
Very happy with service
Very happy with my product, arrived fast. Will definitely use it again x
March 3, 2025
Unprompted review
Reply from Dermoi
Thank you, Irma! We're delighted to hear you're happy with your product and our service. We look forward to seeing you again soon!
Disappointing…
Very disappointed with my first order from Dermoi! I was excited to try Medik8’s Liquid Peptides MP and the price Dermoi! were offering was great - that said there are other reputable sites offering first time order discounts of a similar value. I’ve received no further communication since placing my order with Dermoi! 10 days ago or any accompanying tracking details, standard practice with all online retailers. On your website it states Dermoi!! are UK based & in your words you promise that you offer ‘FREE FAST DELIVERY IN UK WITH EVERY ORDER’ which is clearly an outright lie. I must admit that as a consumer I find your recent trustpilot reviews which I read today very concerning and what’s even more concerning is the fact that the two phone numbers you have listed don’t appear to work. If you are unable to fulfill orders the least you can do is be responsive to and transparent with your customers. I would appreciate it if someone can contact me ASAP to update me on the status of my order and if the product isn’t available and the order hasn’t yet been sent I would appreciate a swift refund.
March 11, 2025
Unprompted review
Reply from Dermoi
Thank you for reaching out, and I sincerely apologize for the frustration caused by the delay in your order. I completely understand your disappointment, and I appreciate your patience while we work to resolve this issue.
The Medik8 Liquid Peptides MP has been unexpectedly out of stock due to an industry-wide supply issue. The manufacturer miscalculated demand, leading to delays for all suppliers, including us. We have just received confirmation that new production will take place next week, with immediate delivery to us afterward. Please rest assured that fulfilling your order is our top priority.
We are truly sorry for this unforeseen delay and the lack of communication regarding your order status. We understand that transparency is essential, and we will ensure better updates moving forward. If you would prefer to cancel your order and receive a full refund instead of waiting for stock replenishment, please let us know, and we will process it promptly.
Once again, I apologize for the inconvenience and appreciate your understanding. Please don’t hesitate to reply if you have any further concerns.
Best regards,
Dermoi team
Scam Website!!!!!!!!!!!!!!!!!
I placed an order for vitamins costing £85. The money was immediately taken from my bank account but I later received an email asking me to complete my order and that my basket was expiring. No email to certify order of vitamins.
March 10, 2025
Unprompted review
Reply from Dermoi
Dear Tracey,
We’re sorry to hear about your experience. After checking our database, we couldn’t find any records under your name, so it’s difficult to identify what may have happened. However, we want to assure you that we process and ship thousands of orders, and we’ve never encountered this issue before.
Please reach out to our team directly so we can investigate further and resolve this for you. We’d love the opportunity to make things right and show you why Dermoi is the only place where every product is scientifically verified for quality.
Looking forward to hearing from you!
Best,
Dermoi team
Thieves, take your money and don't deliver
I wouldn't order from here, they're not legit, take your money and don't fulfill orders. I placed an order that cost over £200, not cheap. An item that cost almost £70 wasn't delivered and all I got was a scribbled note on despatch note that it was "back ordered", but received email stating order was complete and says online it's complete. This is a lie. I'm contacting my bank and requesting a chargeback for this fraud.
March 2, 2025
Unprompted review
Reply from Dermoi
Dear Julie,
We sincerely apologize for the inconvenience and disappointment caused. It looks like the issue is related to the delay of a newly launched product—Medik8 Liquid Peptides MP. Due to its high demand, the item was unfortunately oversold, coinciding with an unexpected supplier delay.
Our customer service team has reached out via email to offer you a refund or the option to wait until the product is back in stock. We understand how frustrating this situation must be and truly appreciate your patience. Please rest assured that we are actively working to resolve this for you as quickly as possible.
If you need any further assistance, please don’t hesitate to reach out—we’re here to help.
Best regards,
Dermoi team
They run their business like scammers
They run their business like scammers, they took more money from my card than was before total payment. I'm shocked. The promo code reduced the price and they still took the full payment. Better to choose another website, they could took next time as much money as they want, of course you can't cancel the order after replacing even 3 seconds ago and choose another supplier. I feel terrible about how they work.
March 6, 2025
Unprompted review
Reply from Dermoi
We’re sorry to hear about your experience and understand your frustration. Our customer service team has carefully reviewed your order, and it appears that the discount code was either not applied or not entered correctly at checkout, which resulted in the full amount being charged.
And, of course, you can cancel order any time before it is dispatched. In your email you didn't mention that you wanted to cancel - we would have cancelled your order immediately!
We always strive to provide a seamless shopping experience, and we would have been happy to assist with any issues during checkout. If you had reached out to us before completing your order, we could have helped ensure the discount was applied correctly.
That said, we never take more than the total amount displayed at checkout, and we would never charge customers unfairly. If you have any concerns, please contact our support team, and we’d be happy to review this further with you.
We appreciate your feedback and hope to serve you better in the future.
Best regards,
Dermoi team
Avoid!!
update: this company tells you want you want to hear "oh yes it will be dispatched tomorrow" but it isnt then i get an email saying one of the items is out of stock.
so fed up with these terrible companies! i have asked for a full refund lets see how long it takes - i'll be contacting teh ombudsman about this company as reading reviews its not the first time its happened
UPDATE: i asked for a full refund and surprise surprise they sent me part of the order - so they ignored my request for a full refund not even an email!! this company and the customer service just gets worse so they have lied on their response -shocking!!
March 6, 2025
Unprompted review
Reply from Dermoi
Dear Alison,
We sincerely apologize for the inconvenience you experienced. Your refund has been processed, and we truly regret that we were unable to fulfill your order as expected.
As a rapidly growing company, we sometimes face challenges with stock availability, and unfortunately, on rare occasions, an item may be oversold. We completely understand how frustrating this can be, and we are actively working on improving our stock management to prevent this from happening in the future.
We appreciate your feedback and your patience, and we truly hope to have the opportunity to serve you better next time. Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Dermoi team
What a wonderful brand
What a wonderful brand, i had some skin conditions and my skin is very dry so i used couple of products for a few months and my skin is now so moist and glowing! I recommend : PCA SKIN COLLAGEN HYDRATOR And OSMOSIS NOURISH AVOCADO FACIAL OIL.
December 5, 2024
Unprompted review
Reply from Dermoi
Dear Greta,
Thank you so much for your kind words! We're thrilled to hear that our products have made such a positive difference for your skin. PCA Skin Collagen Hydrator and Osmosis Nourish Avocado Facial Oil are both fantastic choices, and it’s wonderful to know they’ve helped keep your skin hydrated and glowing!
We truly appreciate your recommendation and your support. If you ever need any more skincare advice or product suggestions, we're always here to help!
Dermoi team
High end products but not a high end company
I spent several hundreds of £ on an order, made a complaint and two weeks later no actual response.
The pot of £165 cream was not sealed properly and the response was we will talk to the manufacturer. Over two weeks and no update.
Not a high end company - even though they sell high end products !
Update: Your reply says this is not my first purchase from you. That is incorrect, this is my first purchase from you.
March 4, 2025
Unprompted review
Reply from Dermoi
Dear Lisa,
Thank you for your order and for taking the time to share your feedback. We sincerely apologize for any frustration caused by the delay in our response.
Regarding your concern, we immediately contacted the manufacturer about the unsealed cream, as we take product quality very seriously. We understand that waiting for an update can be frustrating, and we regret that this process has taken longer than expected. Rest assured, we are actively following up to ensure a resolution as soon as possible.
We appreciate your continued trust in us, as this is not your first purchase. Our goal is always to provide both high-end products and exceptional service, and we would love the opportunity to restore your confidence in us. We will reach out to you directly with an update.
Thank you for your patience and understanding.
Best regards,
Your Dermoi team
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