This product was recommended by a friend, but I've had nothing but problems with it from day one. It's full of bugs. It doesn't do what it's supposed to do or what support tells you it will do when yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I'm a long time user and fan of Descript. I've been paying $30/mo for almost 4 years now. Until recently, I was able to efficiently run my channel, making 3-4 videos per week. Now, I can only create 3... See more
Very good editing program/service, but completely rediculous that AI-features are based on credits. Credist are comsumed very fast and then you get either stuck or broke.... I would like to stay, but... See more
Descript drives me batsh!t crazy with their constant updates and major modifications to the platform without any notice. I have more than once cursed the gods for making me aware of it, even... See more
Company details
Written by the company
Descript is an AI-powered video and audio editing platform that combines transcription, screen recording, and publishing into a single tool. Instead of using multiple apps for editing, captioning, and sharing, users can manage the entire workflow in one place. At its foundation, Descript allows text-based editing. Media files are automatically transcribed, and changes to the text directly edit the video or audio timeline. This makes editing more accessible for beginners while still providing advanced capabilities for professionals. Core Features Text-based editing: Edit media by editing words on a transcript instead of navigating timelines. Screen and webcam recording: Capture product demos, tutorials, and presentations in one place. AI enhancements: Tools like Eye Contact, Studio Sound, filler word removal, and automatic captions. Avatars & voice tools: Create lifelike avatars, translate content, or generate synthetic voices. Collaboration tools: Multi-track editing and real-time team collaboration for distributed teams.
Contact info
San Francisco, United States
- mail@descript.com
- descript.com
3.2
Average
250 reviews
Replied to 10% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HEADS UP: no refunds for annual subscription
Don't make the mistake I did, of buying a year upfront; unlike many other companies who take client experience into account, they will NOT refund you.
My Review:
As a novice podcaster, I found Descript to be extremely difficult. I lost a recording, experienced lag time with edits, which meant I was constantly losing track of where I was in my editing process. The 'underlord credits' were quickly used up trying to fix the mistakes. When I contacted support with an issue, they responded, but it often took 48 hours or more- which is basically forever in tech, nowadays.
I thought I was navigating a learning curve, so gave it a good solid couple of months. Then, I went to Riverside. Their ease of use was night and day!
Unfortunately, Descript will not issue me even a partial refund for all of this - citing "policy".
September 17, 2025
Unprompted review
Reply from descript
Thanks for the feedback here!
Our official refund policy (outlined here: https://help.descript.com/hc/en-us/articles/10255871027469-Refund-policy) is that we are happy to refund any subscription if you reach out to Support within 48 hours of the invoice date.
Our team will check when you originally reached out, regardless of if they respond within that 48 hours.
I recommend you reach back out on that thread if you did reach out within 48 hours, and they'll be able to assist.
Excellent software for editing videos
Excellent software for editing videos. The transcription is a game-changer. It makes editing videos super fast.
September 18, 2025
Unprompted review
Really easy to use and so many helpful…
Really easy to use and so many helpful features
September 18, 2025
Unprompted review
The best
The best, easiest-to-use software out there.
Truly enjoying.
They are also pushing new updates often, and have good support, so also a plus.
September 18, 2025
Unprompted review
Very effective and easy to use for a…
Very effective and easy to use for a complete novice.
September 8, 2025
Unprompted review
Amazing tool for video editing
Amazing tool for video editing, creating and elevating your visual content. The many features make the whole process easy, fun and much quicker than normal editing. Love it!
September 18, 2025
Unprompted review
Game Changer for Editing and Productivity
Descript has completely streamlined how I handle audio and video editing. The interface feels modern and intuitive, making tasks that used to take hours feel effortless. Features like overdub, screen recording, and multitrack editing are powerful yet easy to learn even if you do not come from a traditional editing background.
What I appreciate most is how seamless the workflow feels. Transcriptions are fast and accurate, edits update instantly, and collaboration is straightforward. It is rare to find a tool that combines simplicity with so much depth.
Overall, Descript has become an essential part of my daily toolkit. Highly recommend it for anyone who wants to save time while keeping professional quality.
September 15, 2025
Unprompted review
So easy and beginner friendly!!
September 17, 2025
Unprompted review
Excelent tool. Life saver!
It saves a lot of time when editing and it's very accurate. Seriously, A LOT of time
September 17, 2025
Unprompted review
It does everything (almost)
It does everything (almost) and keeps expanding. There is a bit of a learning curve and does a great job.
!
September 17, 2025
Unprompted review
Excellent tool!
September 15, 2025
Unprompted review
I just downloaded the software and I…
I just downloaded the software and I was able to edit my podcast audio very quickly. The software did a surprisingly good job removing filler words and hesitation, and the transcript feature is cool and easy to edit.
September 16, 2025
Unprompted review
I absolutely love this platform and how…
I absolutely love this platform and how it helps me create multiple pieces of content from my podcast. It makes creating content so easy.
September 15, 2025
Unprompted review
Love this app
Love this app. Cuts down podcast editing time by half.
September 13, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.