The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more
Company replied
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more
Company replied
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more
Company details
Written by the company
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Contact info
3.7
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 48 hours
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Ordered print & frame which got lost by…
Ordered print & frame which got lost by the courier. Then when they came to resending the print it was out of stock & they said they couldn’t print it. Bad service, wouldn’t try to buy from them again
February 12, 2026
Unprompted review
Love all the prints and very reasonable…
Love all the prints and very reasonable prices. I've ordered a few times now. Really great quality.
February 10, 2026
Unprompted review
Reply from Desenio
Hi Michelle,
Thanks for sharing this with us, we are so glad to hear it! If you have any questions or if there is anything else we can help you with, please do not hesitate to get in touch with our Customer Service team.
We wish you a lovely day!
DESENIO
The parcels don’t arrive??
Ordered on the 19th January. Evri said they would deliver on the 22nd January but it never came. After a week of trying to tell Desenio the parcel was missing they sent another parcel out. It’s now been 6 days and the tracking still hasn’t updated so I guess this parcel is lost too. It’s not even with Evri. Just keep getting AI responses. I want my order and I want compensation!!!
January 19, 2026
Unprompted review
Reply from Desenio
Dear Customer,,
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating delays can be, and this is not the level of service we aim to provide our valued customers.
We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occasionally lead to delays.
Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you.
Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services.
DESENIO
Lovely prints
Lovely prints, quick and easy to add to basket and checkout
February 3, 2026
Unprompted review
Excellent service
Excellent service. Hugh variety of art to suit every room and taste. My print was just what I wanted, beautifully wrapped and delivered promptly.
January 29, 2026
Unprompted review
Website doesn't like our address
Your website wants to default to an incorrect delivery address.
As a result we will collect from the EVRI shop which is a real pain!!!
January 31, 2026
Unprompted review
Reply from Desenio
Hi David,
Thank you for your review.
We’re sorry to hear that you experienced an issue on our website. We ask for your home address in order to locate the nearest parcel shop, as this is our default option for free delivery. Is it possible that the delivery option was not changed to home delivery during checkout?
If you need further assistance, please don’t hesitate to contact our customer service team — they’ll be happy to help.
We wish you a great day.
Best regards,
DESENIO
Ordering was easy
Ordering was easy, will let you know how delivery and product were when it arrives!
January 30, 2026
Unprompted review
Reply from Desenio
Hi,
Thank you for your lovely feedback!
We’re happy to hear that you found the ordering process easy.
We hope you’ll be just as pleased once your delivery arrives and you’ve had a chance to see the product.
If you have any questions in the meantime, feel free to reach out to us anytime.
Best regards,
DESENIO
I'm glad I've only ordered one print…
I'm glad I've only ordered one print and frame. Generally disappointed tbh. The photo I sent was much brighter than the print that eventually arrived. In fact I would say that the print looks very dull and miserable, which is exactly the opposite of what I was trying to achieve. I contacted the company, and correspondence takes some days, and was told that their non glossy paper absorbs the light and results in a darker print. They told me that next time I should lighten up the photo myself to accommodate their printing. No offer to reprint it for me. As I say, I'm glad I've only ordered one.
January 19, 2026
Unprompted review
Reply from Desenio
Hi Jayne,
We’re truly sorry to hear about your experience, and thank you for taking the time to share it. We completely understand how disappointing it must be to receive a print that doesn’t reflect the brightness and mood you were aiming for — especially when the original photo meant something to you.
Your feedback about the paper, the outcome, and the lack of a reprint offer is taken seriously. We’re genuinely sorry that this left you feeling disappointed rather than excited about your order. Thank you for your honesty — it helps us see where we need to do better, both in setting expectations and in how we handle situations like this with more care and empathy.
Best regards
DESENIO
Waste of money!
First and last time using Desenio. Cheap quality and a waste of money, not to add that it’s been delivered to a parcel locker miles from my home address.
Prints went straight to the recycling bin 🚮
January 16, 2026
Unprompted review
Reply from Desenio
Dear Ana,
We’re really sorry to hear about your experience and that you’re disappointed with the quality and delivery. That’s definitely not what we want for our customers.
To be able to look into this more closely and find a possible solution for you, could you please share your order number with us? Once we have it, we’ll be happy to review the situation and see how we can help.
DESENIO
AVOID THIS COMPANY
AVOID. Art is poor quality and customer service even worse. Tried to return an item I was unsatisfied with and being sent around the houses with Evri to collect my item instead of Desenio just arranging a collection via Evri. Dealing with Evri at the best of times is horiffic. Buy your art elsewhere, not here.
January 12, 2026
Unprompted review
Reply from Desenio
Hello Luke,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused with your return. We strive to make returns as smooth as possible, and it seems we fell short in your case.
We understand that dealing with the courier added to your frustration, and we appreciate your feedback—it helps us improve both our service and communication. If you would like, our customer service team is happy to assist directly to ensure the return is completed quickly and without further hassle.
Thank you for sharing your experience, and we hope to make things right.
they charge £9 for a return of a small frame!
frame received it was wrong size they charge £9 to return it - will not be ordering from here again that is for certain
January 10, 2026
Unprompted review
Reply from Desenio
Hello,
We sincerely apologize for the inconvenience caused by receiving the wrong product. In situations like this, we kindly ask customers to contact our customer service team at info@desenio.com
and provide a photo of the item received. We will ensure that the correct product is sent to you as quickly as possible.
Please rest assured that you will not be charged for the return in cases where the error is on our side.
Thank you for giving us the opportunity to resolve this matter.
Great experience
Everything arrived in great condition and in good time. The website is really good to use. Can refinement recommend. I've just gone back for a second order!
January 8, 2026
Unprompted review
Reply from Desenio
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that everything arrived in perfect condition and on time. It’s great to know you enjoyed using our website, and we truly appreciate your recommendation. We’re thrilled to have you back for a second order!
Desenio Team
Lovely selection of unusual prints
January 7, 2026
Unprompted review
Bought a voucher for a Christmas…
Bought a voucher for a Christmas present on 10/12/25 and I am still waiting. This company has my money but Christmas has been and gone!
It is not good enough for them to just tell me to be patient!
December 10, 2025
Unprompted review
Reply from Desenio
Dear Customer,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
DESENIO
I’m really happy with my latest Desenio…
I’m really happy with my latest Desenio order ✨ The posters arrived well packaged and in perfect condition, and the print quality is beautiful the colours are rich and look very elegant. Everything looks exactly like on the website and fits perfectly into my interior. I’ll definitely be ordering again 🤍
December 13, 2025
Unprompted review
Fantastic customer service team
My first order arrived today and so happy with it! Great delivery times and well packaged. The prints look great in the frames I ordered with them. Customer service team were incredibly helpful and responded quickly even at this time of year! Couldn’t be happier, thank you.
December 23, 2025
Unprompted review
very good search tools and easy to…
very good search tools and easy to check out. I found lots of options for my walls. Cannot comment on products yet. this review is just for the online shopping experience.
December 20, 2025
Unprompted review
This order was delivered with water…
This order was delivered with water damage to the product. The package was left on my doorstep under a porch during a heavy rainfall. The packaging was damaged. The items have been left with ripples from water damage. Why are paper items delivered in cardboard boxes, why can't they be wrapped in recycled plastic instead.
In addition to the images having poor quality. On both pictures there are areas that are simply faded and non existence, as if the printer ran out of ink and yet in the same area, the ink is vibrant for other details. For instance one picture the left hand side in the foreground has such low resolution and is faded to the point there are no details at all. Yet on the other side of that same picture- the resolution is better and the details are present. This image is not depicted like this online.
I would like a refund as I'm not happy with these items- as I can't trust that better quality items will be sent out if an exchange.
The chat team doesn't answer- only given a case number, that is not responded to. So I'm putting a review here instead.
Order no 26573046
The prints are quirky and fun, but I don't understand how they're still around- as the quality doesn't match up. The prices do not reflect the poor quality of products they're selling.
December 18, 2025
Unprompted review
Reply from Desenio
Hi,
Thank you for sharing your feedback. We’re sorry to hear about the condition in which your order arrived and appreciate you taking the time to explain your experience.
We’d like to confirm that we’ve already been in touch with you privately regarding this order and have confirmed a full refund, which has been processed. We’re glad we were able to resolve this directly with you.
Your comments regarding packaging and print quality have been noted and shared with our team for review, as we’re always working to improve both our products and delivery experience.
Thank you again for your feedback.
- DESENIO
Best ever …
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably priced , you can decide if you want the frames or without, price wise it's your choice 👍
December 20, 2025
Unprompted review
Order Never Delivered – Refund Unreasonably Delayed
I placed an order for several prints and a frame totalling approximately £150. Your website advertises an estimated delivery time of 3–6 days; however, it has now been over a month since the order was placed.
Following two failed delivery attempts—during which the courier repeatedly rejected the shipment and returned it to you—and with no clear explanation from your team as to why this was happening, I lost confidence in your ability to successfully deliver my order. As a result, I requested a refund and chose to take my business elsewhere with a company that can reliably deliver the products I paid for in a reasonable timeframe.
Today, two days after making that decision, I received an email informing me that my refund has been initiated and that it may take up to 14 days to process. Given that I never received the goods, being told the refund may take up to 14 days is completely unacceptable. After a month of failed deliveries, no clear explanation, and consistently slow responses, I have no confidence in this company’s ability to deliver or handle issues properly.
December 17, 2025
Unprompted review
Reply from Desenio
Dear Customer,
We sincerely apologize for the inconvenience and frustration caused by the delivery issues with your order. Unfortunately, the failed delivery attempts were due to problems with the freight company, and we regret that this was not explained clearly at the time.
Regarding your refund, we confirm that it has been successfully initiated. While we process refunds immediately on our side, the time it takes for the funds to appear back in your account depends on your bank or payment provider. Although refunds often arrive sooner, some banks can take longer to finalize the transaction, which is why we communicate an estimated timeframe of up to 14 days. Unfortunately, this part of the process is outside of our direct control.
We truly regret this experience and apologize for the inconvenience caused. Please feel free to contact us by email if you have any further questions.
Kind regards,
Deseniogroup
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