Desicart Reviews 

1,969
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

The frozen products are delivered defrosted. including fish. Ordered for restaurant use. Too much defrosted on delivery; money and time wasted.

Rated 5 out of 5 stars

Truly perfect choice that helps our family with our Indian diet needs. We've visited a lot of Indian stores in Glasgow for our needs and was recommended Desicart by a friend. It's highly convenien... See more

Company replied

Rated 5 out of 5 stars

Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extre... See more

Company replied

Rated 5 out of 5 stars

Was looking to order some Indian groceries and didn't want to go to the shop nearby as they just charge a hefty price for almost everything! Stumbled upon Desi Cart on Google and upon browsing foun... See more

Company replied

Company details

  1. Asian Grocery Store

Information provided by various external sources

Desicart is the UK's largest online store offering a wide range of Authentic Indian and Sri Lankan Groceries. Millions of users love using Desicart for their daily grocery essentials. Find everything you will ever need for your monthly supply of healthy, appetizing provisions that takes you back home. Our authentic products and excellent service are much loved. Our chat support team are almost open 24/7 ready to help you get what you need. We deliver all over UK, Scotland and Ireland. We take the pride of providing you traditional ingredients right to your door step without any hassle.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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3.9

All reviews

(1,969)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can find almost everything related…

You can find almost everything related to Indian groceries here so you don't have to scout through multiple websites. highly recommend!

July 12, 2023
Unprompted review
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Reply from Desicart

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

Rated 5 out of 5 stars

Good experience with Desi cart

Good experience with Desi cart. We found items what we wanted in setting up the house. The rates were competitive and delivery and packaging was good.

April 18, 2023
Unprompted review
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Reply from Desicart

Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it

Rated 5 out of 5 stars

Great selection and service

Great selection, service and delivery, frozen items were packed well and still frozen on arrival and glass items were wrapped secure. Will certainly be using again

July 7, 2023
Unprompted review
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Reply from Desicart

Thank you so much for this review we're glad that you enjoyed our service, We hope to see you again soon

Rated 5 out of 5 stars

Excellent service

Excellent service, ran out of my Ahmed green tea & was finding hard to source. Ordered 12 boxes from Desicart & they were delivered promptly within 3 days.

July 3, 2023
Unprompted review
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Reply from Desicart

Thanks so much for sharing your experience with us. We hope to see you again soon

Rated 2 out of 5 stars

Customer service can be better

Items were delivered on time but the frozen ones were all soggy and I had to throw them all. No help from customer service on these either. So disappointed overall.

June 27, 2023
Unprompted review
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Reply from Desicart

we take more care to pack frozen items It will be packed in a wool cool package with ice bars and ice gel, different from ice packs, which stand for long hours, maybe due to weather condition you received frozen in saggy condition
We would like to apologize for your recent experience.
We are unable to catch up your order details, please contact our customer support and we would like the opportunity to resolve this issue.

Rated 5 out of 5 stars

I had forgotten some items in my…

I had forgotten some items in my original list it was easy to add them.

Quality of food very good

I liked its customer service and on time delivery.

June 25, 2023
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Reply from Desicart

great to know that, will retain the same service further, thanks for your time for the review

Rated 1 out of 5 stars

Everytime there are items missing and…

Everytime there are items missing and never get a refund for this missing items. Not going to shop from here again.

June 24, 2023
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Reply from Desicart

Upon checking we confirm that we have initiated your refund for missed items from your order DCORD#27641
pls check with your bank if you still couldn't find please get back to us we will help you out.

Rated 5 out of 5 stars

Great service

Great service, excellent fresh produce. Well done Desicart

June 21, 2023
Unprompted review
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Reply from Desicart


Thank you so much for this review we're glad that you enjoyed our service

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, response and great packaging of frozen items.
Will definitely recommend and order again

June 15, 2023
Unprompted review
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Reply from Desicart

Great to know that, will retain the same service further, thanks for your time for the review

Rated 5 out of 5 stars

Amazing …from ordering to receive…

Amazing …from ordering to receiving goods.

Also customer service fantastic and appreciated aftersales contact.

Great company to order from and firmly marked as favourite under bookmarks for next order.

June 15, 2023
Unprompted review
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Reply from Desicart

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. We look forward to seeing you again soon

Rated 5 out of 5 stars

I found the packaging to be handled…

I found the packaging to be handled extremely well. Every bottle came without any breakage with extra sponges used around the bottles. Very neatly and delivery was on time and products were fresh and good quality. Will be ordering again from them.

May 30, 2023
Unprompted review
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Reply from Desicart

Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. All ordered items were received on time and in full. The packaging was brilliant, including the frozen pieces and kept informed all the way through. Would highly recommend.

June 13, 2023
Unprompted review
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Reply from Desicart

we're glad that you enjoyed our service Thanks for sharing your rating with us

Rated 5 out of 5 stars

Excellent

Vegetables, fruit and spices were all top quality, packing was excellent and delivery was very fast. Highly recommended for fresh Asian and UK produce.

June 7, 2023
Unprompted review
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Reply from Desicart

Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it.

Rated 5 out of 5 stars

Fab packaging and great quality of…

Fab packaging and great quality of service, managing comms from ordering till post-delivery.

The products were fresh and can't complain at all.

June 8, 2023
Unprompted review
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Reply from Desicart

Thank you so much for this review we're glad that you enjoyed our service

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