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Rated 2 out of 5 stars

We recently ordered food from Desi Eats and opted to collect it a few hours before dinner. When we got it home we were disappointed as it was frozen solid. Not chilled as advertised. Phoned them up a... See more

Rated 5 out of 5 stars

It was a delight and treat to get Desi dishes direct to my doorstep. Being an avid cook myself, I know and can appreciate the wonderful flavours of Pakistani cuisine. I have ordered several ti... See more

Company replied

Rated 2 out of 5 stars

Unfortunately, my experience at Desi Eats was disappointing. The service was slow, and the food arrived cold. I expected better quality for the price.

Rated 5 out of 5 stars

Amazing service Really thoughtful birthday card provided with food The food was packed brilliantly Portion size really good too. Only problem is..because food arrives chilled/frozen when you m... See more

Company replied

Company details

  1. Country Food Restaurant

Written by the company

Desi Eats provides high-quality authentic tastes of South Asia, perfectly cooked, chilled, and delivered direct to your door. A brand by Royal Nawaab, Desi Eats allows you to enjoy premium South Asian cuisine at home. Our convenient delivery system saves you time and effort, so you can concentrate on fulfilling your full potential.


Contact info

3.3

Average

TrustScore 3.5 out of 5

58 reviews

5-star
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Rated 5 out of 5 stars

Very Highly Recommend Desi Eats

Very Highly Recommend Desi Eats
⭐️⭐️⭐️⭐️⭐️ 5 Stars is not enough.
I live in Ireland & crave authentic, good quality Indian food & Desi eats ticks all the boxes & not to mention the rest.
The packaging was absolutely amazing & not to forget to mention the biodegradable foam they use as part of the packaging 🌎
Customer service has been fabulous, nothing is to much trouble for desi eats.
Thank you so much for providing such an excellent food service & I can’t wait to order again 💗💗💗

March 8, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Horrible website design.

Website allows you to order immediately with no visibility of the fact that it is not ready to eat nor immediate delivery meals but rather frozen meals with up to 48-72 hours delivery time.

The customer policy (which is not visible on the landing page) indicates that there is NO possibility of customer refunds. I called literally minutes after placing the order and on hearing the frozen nature of the food and the very long delivery times chose to cancel the order.

I was told to email my request, which I did and the only response I got was that customer refunds are not possible even if done literally minutes after placing the order and the actual delivery was 48 hours later!!!

Completely inflexible customer handling and lack of any understanding of the competition or the market that they are operating in. Despite my emails, their only response was an email confirming delivery of my frozen food order 48 hours later!!!

I certainly would NOT recommend this to anyone to use.

March 7, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing food

Absolutely amazing food, superb packaging. Seems someone has taken real effort in those bespoke boxes and quality of food incredible. Will repeat and recommend

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

I have ordered with them a few times…

I have ordered with them a few times now, food arrives via DPD so easy to track and get a time slot. The food is frozen but comes nicely packed and keeps its taste and quality when warmed/cooked. Best thing for working people.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Food was excellent

Food was excellent, but the portion size of biryani was rather small size as compare to others.

February 23, 2021
Desi Eats logo

Reply from Desi Eats

Thank you for the feedback, we are always looking to improve 🙏

Rated 5 out of 5 stars

Authentic Pakistani food taste

Yummy food, good portion size but the best thing was authentic Pakistani food taste. Royal Nawab is my favourite restaurant but quite far away from my home and to get their food delivered now at home is amazing.

February 23, 2021
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Reply from Desi Eats

Thank you for the feedback 🙏

Rated 5 out of 5 stars

It’s the perfect and most convenient…

It’s the perfect and most convenient food for me and my family. Reading some reviews I am shocked!! If you order frozen food do you expect it to be boiling hot or frozen. And compared to all other brands in market it’s the best. I think negative review people are used to eating low quality food or perhaps cardboard.

I recommend this day in day out.

February 23, 2021
Unprompted review
Desi Eats logo

Reply from Desi Eats

Thank you for the feedback 🙏

Rated 2 out of 5 stars

The food was frozen and it didn’t taste…

The food was frozen and it didn’t taste as it has done in the past when eaten in the restaurant I was disappointed don’t know when this was cooked would not order again.

February 23, 2021
Desi Eats logo

Reply from Desi Eats

Hi, very sorry to hear about your experience - we are a chilled/frozen food brand so the food will be delivered to you cold. We have noted your feedback and will make changes to the website to display this more clearly.

Rated 1 out of 5 stars

What I've

What I've

I really liked the paratha both aalo paratha and lacha paratha both were tasty

I ordered haleem and namkeen gosht as both are delivered frozen and in this process both have lost the real taste for which nawaab is famous for .when ever I visit nawab I always try these 2 dishes so I can easily tell but this time after tasting i will not order from desi eats again

I love nawaabs restaurant and in my opinion they are best buffet restaurant in United Kingdom but delivering frozen dishes not a good idea

February 23, 2021
Desi Eats logo

Reply from Desi Eats

Hi, very sorry to hear about your experience - we have taken your feedback on board and will look to improve the dishes.

We hope you do try DesiEats again very soon

Rated 5 out of 5 stars

Wow! Restaurant Level Meal Prep!

Amazing food! Have purchased twice now and the quality is beyond belief! Thank you so much desieats <3

February 23, 2021
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Reply from Desi Eats

Thank you for the kind words and feedback 🙏

Rated 5 out of 5 stars

Food was very good

Food was very good, properly packed. Reshami kebab, khoya kheer, lamb biryani turned out to be my favourites. Thanks again for delivering to scotland. DPD delivery was bang on time as well.

February 23, 2021
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Reply from Desi Eats

Thank you for the kind words and feedback 🙏

Rated 2 out of 5 stars

Apart from lahori chana masala…

Apart from lahori chana masala everything is not worth to buy kulcha naan is no where near real naan worst paya ever had nihari was out of any taste

February 23, 2021
Desi Eats logo

Reply from Desi Eats

Hi, very sorry to hear about your experience - we have taken your feedback on board and will look to improve the dishes.

We hope you do try DesiEats again very soon

Rated 5 out of 5 stars

Absolutely amazing from the packaging…

Absolutely amazing from the packaging to the food no fault at all. Sent a couple of gift orders instead of flowers food is another option. The taste of the food is scrumptious Very fresh And yummy definitely 5 star service with next day delivery keep up the good work Desi eats..

February 17, 2021
Desi Eats logo

Reply from Desi Eats

Thank you for the kind words and feedback 🙏

Rated 5 out of 5 stars

The food was received in perfect…

The food was received in perfect condition - attractively and well packed - and suitably chilled but the taste was excellent and what one would not have expected from such an enterprise. Full marks for everythiing.

February 16, 2021
Desi Eats logo

Reply from Desi Eats

Thank you for the kind words and feedback 🙏

Rated 5 out of 5 stars

Amazing service

Amazing service
Really thoughtful birthday card provided with food
The food was packed brilliantly
Portion size really good too.

Only problem is..because food arrives chilled/frozen when you microwave it releases a lot of water diluting the flavour of the curries. Comparatively expensive to other similar services.

However amazing service and the aloo tikki very tasty.

February 16, 2021
Desi Eats logo

Reply from Desi Eats

Thank you for the kind words and feedback 🙏

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