I am always pleased with DB customer service. Big problem or small issue, they always get back to you quickly and continue to make sure you are satisfied with the outcome.. Saqib was very helpful,he s... See more
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DO NOT, I repeat DO NOT use this website, I cancelled my subscription over a month ago and they STILL charge my paypal account for the monthly fees, and also still don't give access to the files to d... See more
Company replied
I am very pleased with how quickly my request was handled. I sent the message in the afternoon, and by morning there was a message in my email with a link to the design I had requested. Everytime I... See more
I had a problem accessing Design Bundles they helped me resolve the issue within a few hours. Their customer service is too notch. Thanks to all of the staff that helped me get back on line ❤️❤️
Company details
Written by the company
Design Bundles is the Digital Marketplace for Crafters, Graphic Designers and Businesses. Huge discounts and free products like Clipart, SVG Files, Sublimation, Paper Cutting, Laser Cutting Templates, Patterns, Fonts at Design Bundles!
Contact info
United Kingdom
- designbundles.net
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Wonderful customer service
This company has always offered amazing content and fair pricing. Always my goto when I need to find something for a project. Their customer service is outstanding and you feel like you're listened to and not getting an automated response. I appreciate this and I'll be doing business with them for years to come.
May 27, 2025
Unprompted review
Reply from Design Bundles
Thank you so much for your wonderful review!
We’re thrilled to hear that you’ve had such a positive experience with us. It truly means the world to us that you feel listened to and supported. - Wendy
Great designs and friendly responses!
I've used Design Bundles for years now- Great designs and fast friendly response when I had a question! Ty!
May 16, 2025
Unprompted review
Reply from Design Bundles
Hi there, thank you so much for the positive review and being such a long standing customer! We're grateful for your support! Thanks Wendy
I cancelled twice
I cancelled twice; they took the money twice. They hide the ability to cancel by manipulating the font colour, which is against WCAG standards and 100% will fail EAA 2025 not that they would care as they do not have an Accessibility Statement. Once the request to cancel is clicked, it returns 4 ‘Are you sure?’ offers, which are 90% off. They took money from my account; I do not have card details in their database alongside my account information, so they store that separately. Terms and Conditions are unclear, and there is no clear contact us, nor is there someone appointed at the business within the terms. EDIT: So I see you have only reached out here and not by email so: Hi Design Bundles,
I am writing to raise a formal complaint regarding the unauthorised charges made to my account despite multiple cancellation attempts.
I attempted to cancel my subscription twice, and on both occasions, your system deliberately obscured the cancellation pathway. Specifically:
The “Cancel” option is visually hidden via manipulated font colours, which fail basic WCAG 2.1 accessibility standards and would be non-compliant under the European Accessibility Act (EAA) 2025.
When accessed, the cancellation flow subjects users to four aggressive confirmation steps, including last-minute discount offers. This pattern is designed to create friction and deter cancellation.
Despite successful cancellation attempts, I have now been charged twice. Unfortunately, I don't store my payment details within my account, which means your system retains and processes sensitive payment information outside of the user-facing account environment, raising concerns over transparent data handling.
Additionally:
Your Terms and Conditions are unclear and do not mention an assigned business contact or DPO (Data Protection Officer).
Your site does not have an accessible ‘Contact Us’ method, which violates the minimum requirement for user redress under most consumer laws.
I require the following actions to be taken within five business days:
A full refund of all unauthorised charges (which you have made 2).
Written confirmation that my account and stored payment data have been permanently deleted.
A direct contact name/email for accountability and escalation purposes.
If I do not receive a satisfactory response, I will escalate this matter to the appropriate regulatory bodies, including the Information Commissioner’s Office (ICO) and relevant consumer protection authorities.
Please consider this a formal request under both UK GDPR and Consumer Rights legislation.
**The company issued a refund, but only contacted me through Trustpilot - the only reason I am bringing my review up is due to reconciliation and it's unfair to leave bad reviews linger but the website is not clear due to the colour of the writing on the cancellation and the background to it. It is supposed to be clearly defined so a user with poor sight could see it. This can be deceiving or feel slightly back-handed.
May 13, 2025
Unprompted review
Reply from Design Bundles
Hi Dan, we're really sorry to hear about your experience. We'd love the opportunity to help—please reach out to us directly at mail@designbundles.net so we can look into the issue in more detail.
Just to clarify, no cancellation information is hidden, all subscription terms and conditions are available on our website, and we have a dedicated Help Centre where you can submit tickets anytime if you have any questions or are in need of support to cancel. You can also manage or update your payment details easily through your account’s subscription area.
We’re here to help, and we hope to have the chance to resolve this for you. Thanks Wendy
If you would like to take the time to read a more in depth response to your individual comments please see below:
2. Cancelling Your Membership
The option to cancel is always available within your Account, under the Membership Details section, clearly labelled as “Cancel Plus Membership.”
As part of that process, customers are sometimes shown a one-time discount offer before confirming cancellation. This is a common practice across many subscription services, and it’s entirely optional — the offer can be declined with a single click to continue the cancellation. There are no additional steps beyond that. That said, if anything felt unclear or didn’t function as expected for you, we’d be happy to review it further.
3. Support Access and Contact Details
Our Help Centre is linked in the footer of every page on our website and includes full support options, including direct contact through mail@designbundles.net. Our business name and address are also listed in both our Privacy Policy and Terms and Conditions.
4. Named Contact / Data Protection
We’re not legally required to appoint a named Data Protection Officer under UK GDPR. However, our data protection responsibilities are handled by a designated team. Any GDPR or privacy-related queries sent to mail@designbundles.net are reviewed and managed in accordance with the law.
5. Payment and Data Handling
We don’t store any payment card details ourselves. All billing is securely processed by Stripe, a fully PCI-DSS compliant third-party provider. This is industry standard and is explained in our Terms.
6. Data Deletion Request
If you'd like to proceed with full deletion of your account and all personal data under your UK GDPR rights, please let us know and we’ll take care of that for you.
Great customer service!
I was so surprised by the kindness of the support regarding my account during a medical situation where I could not visually access my acct. I was afraid I was going to lose the credits I had earned. George on the team was able to offer suggestions of how I could better manage my acct through this temporary need. I was able to pause my acct for a few months and not lose the credits I have gathered. So I could heal. He was so kind, courteous, quick and knowledgeable to resolve my issue. And of course the products are great on this site. Thank you more then words!
May 12, 2025
Unprompted review
Reply from Design Bundles
Thank you so much for your kind review! We're thrilled to hear that George was able to assist you in pausing your membership and preserving your credits for when you're ready to dive back into crafting. Our Customer Services team are always here to support your creative journey. - Wendy
I received a quick response and resolution from the customer support team.
May 5, 2025
Unprompted review
Reply from Design Bundles
Thank you so much for your kind words! We're really pleased to hear that our customer support team was able to resolve your issue quickly. Providing fast and helpful support is something we truly value, and it's great to know we met your expectations.
If you ever need anything else, we're always here to help.
Excellent company
Excellent company, Beautiful designs and EXCELLENTcustomernsevice. THANK YOU
May 4, 2025
Unprompted review
Reply from Design Bundles
Hi Jayne, Thank you so much for the lovely review! We're thrilled to hear you're enjoying the designs — it means a lot to know our work is helping to inspire your creativity. We really appreciate your support and hope you continue to find lots more you love! - Wendy
Great experience overall with this…
Great experience overall with this company!
May 1, 2025
Unprompted review
Reply from Design Bundles
Hi Jen, Thank you so much for the 5-star review! We're so glad to hear you had a great experience — our team is always here and happy to help whenever you need us. Your support truly means a lot! - Wendy
Great, quick customer service.
When my download was slow (probably because of my connection) George helped me quickly and with great flexibility. I appreciate the support and will purchase again in the future.
April 30, 2025
Unprompted review
Reply from Design Bundles
Thank you for this great review Chris. I'm glad George had a solution to get around the issue you were facing. The team are always here to help in any way we can. - Wendy
Great Customer service
I have been a member of Design Bundles for a while now. I love the design files and flexibility for use. And now with the DTF I love it even more. The response time when I have sent emails for any questions or verification has been within 24 hours. Great customer service all around.
April 18, 2025
Unprompted review
Reply from Design Bundles
Thank you so much for the lovely review, Christina! We're absolutely thrilled to hear you had a great experience. Whether it's help with your Design Bundles account or support with DTF and UV-DTF prints, we're always here and happy to assist. Don’t hesitate to reach out anytime! – Wendy
Customer service at Design Bundle was…
Customer service at Design Bundle was really helpful, they sold all of my issues really quickly!
April 16, 2025
Unprompted review
Reply from Design Bundles
Hi Natalia, thank you so much for the great review. We're always here to help if you have any questions at all. Wendy
The customer service is excellent here…
The customer service is excellent here at Design Bundles. Cleared up a problem I was having within a day. It wasn't even their problem, it was mine. lol. Thank you so much for the quick and friendly service!!
April 14, 2025
Unprompted review
Reply from Design Bundles
Hi Annette,
Thank you so much for your kind words! I'm delighted to hear that our team was able to resolve the issues you were facing. We’re always here if you have any questions or need support with your account — don’t hesitate to reach out.
Thanks again for taking the time to leave a review — it truly means a lot! Wendy
GOLD standard customer service
GOLD standard customer service. I needed to follow up with a canceled membership (not because of the quality/price, but we simply did not need this anymore), and I not only received immediate attention and correction, but kind and helpful service from George. Really impressed with how quickly and professionally this problem was resolved. They value your time, which is a sign of immense professionalism. Would highly recommend.
April 9, 2025
Unprompted review
Reply from Design Bundles
Thank you so much for such an amazing review Kim. I'm glad George could resolve the issue you faced quickly. We really do have a great Customer Support Team at Design Bundles! Wendy
never buy from them.
never buy from them, they took money out and i cancelled the trial before and they are not refunding me
April 1, 2025
Unprompted review
Reply from Design Bundles
Hi Lani, we're so sorry to hear about your experience. It sounds like there may have been a timing overlap between your cancellation and the payment processing. We completely understand how frustrating that can be!
We’d love the opportunity to resolve this for you—please reach out to us at mail@designbundles.net with your account details, and our team will be happy to assist you.
We always strive to ensure a smooth cancellation and refund process for our customers. Looking forward to hearing from you!
Design Bundles provides excellent customer service
Design Bundles provides excellent customer service! I had an issue with my order. George responded and took care of my issue right away. He was very professional and knowledgeable in his job. I'm a satisfied customer. Thank you!
March 31, 2025
Unprompted review
Reply from Design Bundles
Thank you for such a great review Alexis. We have a great support team who are always on hand to help with any queries. Wendy
Great customer service team
Design bundles always has great customer service. I recently realized i had two accounts that i was purchasing from and they quickly merged them into one, making it easier to find all my designs and fonts in one account. When i come into an issue they always quickly resolve it for me. Great company!
March 26, 2025
Unprompted review
Reply from Design Bundles
Thank you for a lovely review Cynthia. If you have any more questions about your account or purchases just drop us a message, we're always quick to reply. Wendy
I'd missed out on the dollar deals…
I'd missed out on the dollar deals because the google calendar link didn't save the right time for my time zone. Design Bundles fixed me up in a jiffy and allowed me access. Quick response even for over here in NZ. Thanks Design Bundles!!
March 27, 2025
Unprompted review
Reply from Design Bundles
Hi Sherie, thank you for your review. I'm so sorry your calendar didn't notify you of our Dollar Deal event correctly but glad you got to grab some of our huge $1 bundles in the end! Wendy
The Design Bundles team is the best!
The Design Bundles team is friendly, quick to help, and even offer helpful suggestions!
March 25, 2025
Unprompted review
Reply from Design Bundles
Hi Annie, thank you so much for the lovely review. We're always here to help not only with your account but with anything craft related where we can. We're all craft crazy here!
Excellent customer service
Excellent customer service. Had to contact them when I couldn’t update my payment information. Very quick and helpful response.
March 22, 2025
Unprompted review
Reply from Design Bundles
Thank you so much Brenda. If you need any further help at any time please don't hesitate to reach out to us. We're always here to help. - Wendy
They always respond quickly and resolve…
They always respond quickly and resolve all my queries.
March 22, 2025
Unprompted review
Reply from Design Bundles
Thank you so much for your fantastic review Susana! We’re delighted to hear such positive feedback. Our team is always here to assist, whether it’s helping with your Design Bundles account or offering advice on opening and using files.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Great bundles
Great bundles! I love the designs, I just wish it was a bit more affordable!
Also had to cancel my subscription and customer service reached out to me super quick and George was really nice I really appreciate their help!
March 21, 2025
Unprompted review
Reply from Design Bundles
Hi Nanette,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you’re loving the variety of designs available—our talented designers put in a lot of effort to create high-quality files and stay ahead of the latest trends.
Our customer service team is always here to support you, and we’re happy to help if you ever want to adjust your membership tier to better suit your needs. Just let us know, and we can assist you in making any changes.
Thanks again for your support—it means the world to us!
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