Design Bundles Reviews 

Customer service is absolutely amazing made every effort and resolving my issue very quickly!!!

I just had the most wonderful experience with the customer service representative that I think I have ever had. They were understanding and quickly helpful.
Even though in reality, they had no need to be considering the fault was truly mine. Outstanding customer service.

I lost access because I have a new debit card and didn't update for my monthly payment - totally my fault. All it took was one email and the customer service team set me right back up and honored the rate I was paying before and manually added my credits back within minutes! I am so impressed!

I was having issues with files not unzipping and then not dowloading correctly. The team stayed with me to help every step of the way to get the issue resolved

Customer Service was very quick to respond and took care of my situation promptly!

I have had trouble for over a year!!! My purchases are NOT showing, even one I just purchased. I write 8-10 times before someone gets back to me and does NOT fix it or it gets fixed for a week or so then my purchases are gone. I have purchased over 500 graphic bundles!!! My Credits do the same thing! My account is my account is mine. As are my credits. There must be someone there that can fix this. I am trying to see the $ Deals now going on. As a plus member I get 24 hours to make purchases. It goes to the page but no place to click on. Very disappointed in the lack of customer service!

I signed up with Design Bundles a year ago and their graphics were great - one my "go to" places when I was looking for a specific design. I have no idea what changed or what they did - but I am a Plus Member and I cannot find anything - and mean NOTHING that I would put or use on any of my products. I have requesed a refund for my rescent membership renewal. This is not the platform that I signed up for a year ago - and I won't be wasting my time with digging through whatever sloppy leftovers are available after the changes that they have made.

Promotes only their own stuff and if you are not one of theirs, the subscription payment of customers does not apply to your store and you therefore get zero sales. Ruined my whole business.

I love your products. I can use for my craft with ease.
Thank you for always offer free design.

This is bad. They used to have all creators. Now they have AI generated bot content on plus pro membership. And with that you only get that bot content, but not stuff from actual creators. And a creator I know who used to sell a lot of stuff there says she cant sell anymore, because that pro plus stuff is literally everywhere, and her items dont even show up on new / popular etc lists. This is so incredibly discriminatory to creators and for customers paying over 200 USD a year for bot stuff that is a huge NO.

I love the site

Love the variety you have on your site, never had any bad quality designs.

This company used to set the standard and now it's gone downhill with the closure of its beloved Facebook group, community forum and limiting/censoring comments on their public Facebook page. Too AI-centric.

NEVER GOT THE FILES I PURCHASED. SCAM BUYER BEWARE

I had a membership and have had it for almost 2 years.

I recently was requested to update payment information.

This caused my membership to get canceled and i lost 358 plus credits by this happening

I got an email by Kathleen and she set me up with a bronze membership but did not reinstate my 358 plus credits.

I inquired on this and my membership was canceled again.

I get little to no response from anyone to get this fixed. I am feeling like it is never getting fixed and no one is communicating with me.

Creative Fabrica is 1000 times better! This subscription service is expensive and has a small library in comparison.

I signed up and did my best to find 10 items I could download and use for my business. Unfortunately the library is so limited and the quality is horrible that I was not able to spend the the 10 credits. Then today I was billed another month subscription. I really wish I would have unsubscribed and lost the "credits" on the account. What a waste of $20....dang it.!

Today I ran into difficulty accessing my Design Bundles account. It was a payment issue that I was previously unaware of and could not resolve on my own. Shortly after messaging Design Bundles directly on their Facebook Messenger account, Kristy reached out to me. She was extremely helpful, and amazing at problem solving my issue. My account has been fully restored, without any loss of files purchased, and all of my Plus credits are intact. THANK YOU for such amazing customer service. I truly enjoy working with this company. Blessings to you, Kristy!

Still my top favorite site for digital goodies! They have an amazing selection and always deliver high-quality products.

Trying to buy some $1 deals. Get to checkout and it doesn’t offer me the option of using my credit card that is on file. I do not feel that I should have to put my information in again, as it is already on file. Since all of the changes, there is no way to get someone to help. Their canned email response is “we will get back to you in 48 hoursl. Very helpful when the $1 deals are only for 24 hours as after party.

Love the convenient and quick access to digital products.

I would like to give a much better review, their artwork is top notch and I've been a faithful plus gold member for quite some time. However, in recent weeks they've had an issue that has left me unable to login and access any of my purchases.

I've tried resetting my password. Which, for the most part goes well initially. I am able to receive the reset email and am then told by a page that my password was reset successfully. However, when I attempt to login with my new password, the sign on page tells me my login info is incorrect. I've done this three times now and am growing quite frustrated.

I've also tried logging in with my google and Facebook accounts, which accept my initial login info. However, I get blocked by the DesignBundles site asking me to check my email for another final verification link. This link never shows up (which is especially upsetting as I now the problem is not on my end, since I received the reset password emails, and yes, I have checked spam)

I have tried everything, clearing my cookies.
Three different browsers, safari, edge, and chrome
with no luck.

I have contacted support but not heard back and am at my wits end. I hope they will fix this issue in the future as I've easily spent a couple hundred dollars here and would Like to be able to continue to my membership in the future (especially since it on autorenew and at this rate I can't even login to cancel it).