Design Centre Reviews 

426
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable when guiding people through various jewellery selections. Many individuals appreciate the warm, welcoming atmosphere inside the store and the complete absence of any hard sell or pressure to purchase items. Consumers also highlight the exceptional customer service, noting that team members go above and beyond to assist with prompt ring sizing, complimentary cleaning, and jewellery repairs. Visitors truly love the fantastic selection of high-quality products available in this wonderful family business located in the famous jewellery quarter.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently highlighting their warm welcome, extensive... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning finished items,... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation for the... See more

Customer service

Reviewers highlight great satisfaction with customer service, frequently praising knowledgeable staff who... See more

Location

Users describe satisfaction with the location, highlighting that it is situated in the heart of Birmingham's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful experience at the Design Centre in the Jewellery Quarter while choosing our wedding bands. A special mention has to go to Daksha, who was absolutely lovely from start to finish. She... See more

Rated 5 out of 5 stars

I was served by Louise and Dave while shopping with my grandparents for a gift for my 21st birthday. They were both so warm and welcoming, and I really appreciated that there was no pressure to try or... See more

Rated 5 out of 5 stars

Visited the Jewellery quarter to find a ruby anniversary gift for my wife. After visiting several shops, i was underwhelmed by the customer reaction i received. On entering the Design Centre, I was wa... See more

Rated 5 out of 5 stars

A very warm welcome by staff. Gemma particularly paid attention to our needs and guided us accordingly. Once we had chosen the ring, we asked if the rings that would be going with the new ri... See more


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Watch Store

About Design Centre

Written by the company

Design Centre is based in the heart of the Jewellery Quarter in Birmingham, The Jewellery Quarter in Birmingham is world renowned for its value, and Design Centrte is no different.

 We are unique in that we offer both a large range of jewellery and an extensive collection of designer watches which include:

 Engagement rings, wedding rings, diamond jewellery, eternity rings and designer watches including Gucci, Rado, Raymond Weil, Michael Kors, Emporio  Armani, Bulova, Hugo Boss and Rotary.

As a family owned business we pride ourselves on the knowledge and experience of our staff. We have several members of staff with over 10 years service to give that familiar personal touch. Customers regularly pay them compliments for their attention to detail and excellent customer care.

We have gifts to grace all occasions and affordable prices that range for £50.00 to £50,000.00 for jewellery and watches.

Design Centre's loyal and knowledgeable staff await to serve you.

 


Contact info

5.0

Excellent

TrustScore 5 out of 5

426 reviews

5-star
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1-star

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5.0

All reviews

(426)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with the service staff amazing

Very pleased with the service having been recommended by a couple we bumped into at the jewellery quarter. A lovely lady called Ella helped me with my engagement and wedding rings with no hard sell just great advice. Would certainly recommend

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

We visited the Design Centre on…07 May 2022

We visited the Design Centre on Saturday to buy an eternity ring (after trawling around a lot of the other shops) and Ella and Dave were most helpful. They were also able to reduce the price in line with our budget to which we were very grateful. The ring is beautiful and very good quality plus a lovely surprise when opening the ring box was a light which lit up the diamonds. This will definitely be our Go To shop whenever we visit the Jewellery Quarter in the future

May 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Arrived at Jewellery quarter in search of a tennis bracelet, as a birthday gift and also to mark my sons upcoming wedding . quite soon after arriving popped into design centre, and was greeted by Tina who helped and advised without any pressure , still wanting to look around the quarter she reserved the bracelet for me, whist I did that, After looking in many many shops I decided to go back to take another look at the reserved item , I quickly realised it was the one for me , again Tina and Bina were extremely helpful as it needed some alteration ,and even offered me a very nice discount on the item , which brought it more in line with my budget, they made me feel confident in my purchase , and as not local, even provided postal delivery, and ringing to advise item was about to be posted ,and it arrived the next day safe and sound. All in all I had a very nice experience in this store made better by Tina and Bina‘s help and advice . Will definitely return to this shop for any future jewellery purchases
Thank you

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Simply the best

As a typical man, left it very late to organise an eternity ring for our Silver anniversary.
To make it harder, I was after a ring for me as well.
Ella was, quite frankly amazing. Gave us the time and help to decide on what we wanted and even managed to rush the work needed through to get us the rings in time.
Nowadays, Customer Service of any kind is so hard to find - this place, and Ella in particular were quite simply amazing.

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from the team at Design…and their honesty

Great service from the team at Design Centre. In particular, I was in the shop 4 weeks ago and I needed to get my finger resized. They told me to come back when my finger had the opportunity to lose my ring marking. Forever thankful for their honesty.

April 24, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Mr Miller thank you for taking time to send us a review it was our absolute pleasure.
D C TEAM.

Rated 5 out of 5 stars

Went to design centre to find his and…

Went to design centre to find his and hers wedding rings.
Dealt with Tina and Bina who provided excellent service and helped us find our dream rings within our budget.
Very helpful staff and thank you again for all your help.
Kunal

April 12, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Kunal sending you a big thank you for your kind words. It was my pleasure in helping you find your perfect wedding rings.
Look forward to seeing you for your next purchase.
Congratulations from D C TEAM.
regards
Tina.

Rated 5 out of 5 stars

5* Engagement Ring

Finding a diamond ring can be very stressful, however Daksha and the team were first class in sourcing a diamond engagement ring for me. They went above and beyond in finding the perfect ring in such a short amount of time. The service, prices and jewellery are first class! Would definitely recommend.

April 5, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Thank you for taking the time to send us the review. It was a pleasure from Design Centre team to have served you. Look forward to your next visit to the shop.
Regards
Daksha

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, went to the design centre for my engagement ring and
Wedding ring, we mainly dealt with Tina, who went above and beyond, and we can’t thank her enough for all her help, fantastic service, brilliant price we won’t go anywhere else for our jewellery now! Highly recommended.

March 29, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Penny
A big thank you for leaving us a review, as it is very important to us to receive feedback.
It was a pleasure to meet you and help you to choose the perfect rings which looked absolutely stunning on your finger.
Look forward to see you when you are ready for your next purchase.
Regards
Tina.

Rated 5 out of 5 stars

First class service

Went to The Design Centre for my engagement ring and the service was outstanding. Very helpful and lots of attention to detail in helping me choose with what suited me and looking at how the engagement ring would look with a wedding ring too. Thank you Tina for helping us to pick the right ring

March 16, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Sarah
Thank you for taking time to leave us a review as feedback is so important to us.
It was my pleasure in being part of your special occasion helping you to choose your perfect engagement ring.
Looking forward to seeing you again when you are ready to choose your wedding band.
Regards
Tina.

Rated 5 out of 5 stars

Bina was amazing!

Came here today to help find an engagement ring for my sister with my soon to be brother-in-law. Bina made us feel extremely welcome. She helped us find the exact ring we wanted (and we wanted a very rare design) at a great price! We will definitely come back again. Thanks for the great customer service. Julie x

March 12, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hello Julie and family, thank you for the 5* review. It was a pleasure to meet you, all the way from Mirzapur. Have a safe journey back. Look forward to seeing you in the near future. Regards Design Centre Team.

Rated 5 out of 5 stars

Well what can I say....

Well what can I say, went to the jewellery Quarter and looked in about 6 shops before I went in to the above store, The service was excellent and they helped me find the perfect ring for my wife at a great price... then the next day because of the amazing staff and service I went back and bought my daughter some earrings... particular mention to Tina and Dave. Thanks guys amazing

March 11, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Gavin
A big thank you for the review.
Both Dave and myself were pleased that you found your shopping experience with us a pleasurable one, And that you were able to find the perfect ring for your wife and the earrings for your daughter.
We look forward to seeing you for your next purchase.
Regards
Tina & Dave.

Rated 5 out of 5 stars

Recent visit

Visited this establishment to replace a lost wedding ring & was looked after very well by Tina who was professional & attentive.

March 7, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Ian thank you for finding time to write us a review.
It was my pleasure in helping you find a replacement wedding band.
Hope you will shop with us in the future.
Regards
Tina.

Rated 5 out of 5 stars

Excellent Service

Today I was served by Tina who took great care in helping me choose a gift for myself using a retirement allowance given to me from my employer. Tina selected several necklaces as I pointed them out and helped me try and decide. Dave assisted by giving the closest price possible to the budget. Definitely worth having a look in their store because you won't get better service anywhere else. Also the packaging was lovely.

March 5, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Angela
Thank you for finding time to write us a review it means so much to us to get customer feedback.
it was my pleasure in helping you choose a beautiful necklace that will bring you lots of memories
I do hope you will enjoy wearing it.
Regards
Tina.

Rated 5 out of 5 stars

My father and I were treated…

My father and I were treated exceptionally well by Ella when we went to purchase a gift for a diamond wedding anniversary. Nothing was too much trouble and she went above and beyond to help us find exactly what we were looking for and at the right price. Excellent Customer Service.Will definitely recommend.
Debs

February 25, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Thanks Debs and your dad for venturing into our shop and leaving such a glowing review, means a lot to me when you take time out of your busy lives so really appreciate that. It was my pleasure to serve such lovely people. I hope your mum liked her diamond earrings and necklace? See you when you’re ready for your next purchase. Kind Regards Ella

Rated 5 out of 5 stars

Lovely friendly shop

Lovely friendly shop, beautiful jewellery with amazing choice. Tina was so helpful and looked after us so well. The pieces we chose were high quality and will be enjoyed for many years to come. Thank you Design Centre

February 25, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Stephanie
I would like to thank you for finding time to write us a review.
It’s nice to know that you enjoyed shopping with us and that we could help you find the right pieces of beautiful jewellery that you will treasure forever.

Regards
Tina.

Rated 5 out of 5 stars

Friendly and very helpful

Friendly and very helpful. Tina took the time to find the perfect ring for us and made sure the fit was just right.

February 21, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Lee
It was nice meeting you both. So pleased you found shopping with us a friendly and pleasurable one.
It means so much to us to receive positive feedback.
Look forward to seeing you for your next purchase.
Regards
Tina.

Rated 5 out of 5 stars

Amazing friendly customer service

We went wedding ring shopping today and design centre was the first shop we went in. Ella the lovely lady who works there was so lovely, kind and helpful. We felt no pressure whatsoever. I was able to try on lots of rings, and Ella helped me find the style I didnt know I was looking for! We tried another shop but had to go back as the service was second to none. With Ellas help I found my dream wedding ring, its just perfect. I would highly recommend this shop. Thank you so much.

February 20, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hello Toni, thank you so much for taking the trouble to write a review for me, we really appreciate it. Enjoy wearing your diamond ring and enjoy your special day. Wishing you and your family all the best. Kind Regards Ella

Rated 5 out of 5 stars

Brilliant customer service from Tina…

Brilliant customer service from Tina and Dave. Highly recommend visiting here - no pressure, good prices and genuine staff.

February 14, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Mike
Just like to thank you for finding the time to write us a review.
It was a pleasure being able to help you with your purchase and so pleased that you didn’t feel pressured.
Hope to see you for your next purchase.
Regards
Tina.

Rated 5 out of 5 stars

Went there Saturday 12 feb what lovely…

Went there Saturday 12 feb what lovely staff no pressure so helpful ella was amazing lady got so much time for you showing us different bracelets and chains to make sure i got the one i really wanted then i also looked at watches tryed different ones brought one of those to dave was lovely to he took links out made sure all fitted well will definitely be back there for more what a lovely shop

February 13, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hello Karen we really appreciate your feedback, it makes us feel chuffed to hear our customers are pleased with the service we provide. Thanks for taking the time out to write a review. In our busy lives time is precious and it means a great deal to receive positive feedback. Enjoy wearing your bracelet and watch. King Regards
Ella

Rated 5 out of 5 stars

Would just like to thank Tina for her…

Would just like to thank Tina for her wonderful service yet again also Dave as they both go above and beyond to make sure we are happy 😊 thank you both be back again soon excellent service both 😀

February 5, 2022
Unprompted review
Design Centre logo

Reply from Design Centre

Hi Brenda
Thank you so much for leaving us a wonderful review.
It means so much to us to know that you enjoy shopping at our store and you do not feel pressured in any way.
It is always a pleasure being able to help and assist you.
See you for your next purchase.
Regards
Tina.

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