I accidently subscribed and Edith assisted me in cancelling and making sure no more funds will be taken as well as giving me a refund Ok they just took more than R500 from my account now today 9... See more
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Following my review on Trustpilot, Design Decor have emailed me to say that a refund would be processed for the remaining charges. I am pleased to report this, however due to currency exchange rate f... See more
Company replied
MONEY THIEVES / ROBBERS AMONGST DOZENS OF EMAILS - SOME OF THEM SCAM, THERE WAS ONE FROM 'SAINSURY' OFFERING A BASKET FULL OF SHOPPING WORTH £60 FOR A REVIEW. HAVING DONE THAT, I WAS taken to ANO... See more
There wasn’t any problem, only it is a bit confusing about the payments, but they treated me very good.
3.9
Great
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Support designdecor.store
They charged €37 every 14 days. I wanted some lipstick for €2 anything else. I have spoken to the bank and I will report them for fraud.
I sent them a message, and they said that they will only refund me €37, why this amount and not the total amount of €113.
They took money from me 6/2/2024 37€- 20/2/2024 37€- 5/3/2024 37€.
How do they do it without needing approval and an additional code from me. Crooks!
This is crazy totally unacceptable!!!
TODAY UPDATE
Αfter the latest communication I had with the company, they started the procedures to solve the problem I had with the charges on the bank account.
I want to believe that they will stick to their commitments.
March 14, 2024
Unprompted review
Reply from Designdecor
Dear Konstantina Stergiopoulou,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards
The first I knew about this company was…
The first I knew about this company was when they took £1.70 from my account. I was in the process of trying to order a special purchase from Sainsbury’s. I now find there is a pending transaction on my account for £31.74. I cannot afford this as I am 71 and on a pension. I have never heard of the company. I have tried calling them but they say they are busy and then cut you off. I really need to have this payment stopped.
I am pleased to say that this problem has now been resolved. Many thanks
March 5, 2024
Unprompted review
Reply from Designdecor
Dear Morag Turner,
Thank you for your review. We are glad that we could resolve the misunderstanding. Have a wonderful day.
Best regards
SCAMMERS
SCAMMERS
Emailed me to change my review so that I can get my refund. Not gonna happen s
February 7, 2024
Unprompted review
Reply from Designdecor
Dear Julie,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and value your experience with our company.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers.
We take pride in our reputation for honesty, transparency, and integrity. Our commitment to customer safety is unwavering,
The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Please contact our team at support@designdecor.store so we can assist you.
Best Regards,
Vlatka
Design Decor
The stuff was running out of the stock…
The stuff was running out of the stock and was really hard to place the order but Customer Support Violet help a lot .very friendly and nice .
February 7, 2024
Unprompted review
Reply from Designdecor
Hello dear Nadiya,
Thank you for your positive review!
We truly appreciate your kind words and are thrilled to hear about your positive experience.
Kind regards,
Vlatka
Response from Design Decor
Following my review on Trustpilot, Design Decor have emailed me to say that a refund would be processed for the remaining charges.
I am pleased to report this, however due to currency exchange rate fees I will still lose out a little, but at least I should get most of the money back and finally put the situation to rest.
January 31, 2024
Unprompted review
Reply from Designdecor
Thanks for sharing your feedback, J Shaw.
We are sincerely sorry to know that you are not satisfied. Guidelines about the membership is given before you make the first purchase, as well as after the purchase. And on E-mail information. And you can always skip your membership.
Unfortunately since no reference number was left from your side, we do not have any way to contacting you. Please feel free to reach out to us via email at support@designdecor.store or live-chat. We are here to help!
Avoid scam company
Avoid scam company. My 12 year old daughter was enticed by a bracelet purchase that never arrived, (designdecor store.com have now indicated this was an incentivised introducer ). Attempts were made by company to take a monthly charge two months running from my 12 year old daughters account. I Spoke to customer services who denied any knowledge of the bracelet and still took the original charge referring to terms and conditions, then closed the conversation after replying to a question how old do you have to have and account and what checks were made? At least my daughter learnt a valuable lesson around on-line safety.
30/10. Company has since offered 2 euros to be re credited to daughters card and hope I can update my review. This was after trying to tell trust pilot to remove review claiming my review wasn’t a legitimate experience. I gave trustpilot order reference number,call dates and attempted transaction dates to confirm it was a genuine experience. I asked designdecorstore.com 3 questions 1. What verification process of new customers allows a 12 year old to sign up to your subscription service?
2. What verification process does designdecorstore.com follow for introducers that offer a customer regardless of age, something(in this case a Pandora bracelet)they were never to receive.
3 why did it take 7 months from my review in April until the 16 October for you to even attempt contact regarding the situation. Designdecor store.com reply, no answer to any pints or personal experience and was a standard, we value feedback, working to improve and hope you change your feedback and consider our offer. PLEASE AVOID Designdecorstore.com. I think they just tried to remove negative feedback and didn’t bank on an aggrieved customer still being contactable. Well done trustpilot for checking before removing.
11/12 received email from trustpilot yet again today deaigndecor have advised this is not a genuine experience and want trustpilot to delete review. This despite me previously giving all transaction dates and reference numbers and My daughter has now been give 2 euro as a refund.!! So how can trust pilot say to me they will delete in 3 days if I cannot provide despite providing last time.
March 7, 2023
Reply from Designdecor
Dear Gordon,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and value your experience with our company.
We would like to clarify that we are not involved with the purchase of the bracelet. It has nothing to do with our website.
We understand your concern and want to assure you that these communications and products are coming from a third party, and we have no control over their messaging or frequency.
Also, the VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Please read the email we have sent to you from support@designdecor.store so we can assist you.
Best Regards,
Design Decor
Somehow they stole my credit card…
Somehow they stole my credit card details and stole money from my account. I had never been on the site before, let alone registered.
October 22, 2022
Unprompted review
Reply from Designdecor
Dear Janos,
Thank you for taking the time to leave a review on Trustpilot and we are really sorry for the misunderstanding during your shopping experience at Design Decor.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence refusing any scam activities.
It s completely up to our visitors to select between a regular price or a VIP member price when shopping at Design Decor. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Please contact our team at support@designdecor.store so we can assist you.
Best Regards,
Design Decor
THIS IS A SCAM
THIS IS A SCAM
THIS IS A SCAM
THIS IS A SCAM
They refused to refund my money, despite never using their services and inadvertently clicking the wrong button for a subscription.
October 3, 2022
Unprompted review
Reply from Designdecor
Dear Daniel,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and value your experience with our company.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers.
We take pride in our reputation for honesty, transparency, and integrity. Our commitment to customer safety is unwavering,
The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Please contact our team at support@designdecor.store so we can assist you.
Best Regards,
Design Decor
Don't go near them Scammers
Don't go near them Scammers. How are they allowed to get away with theft. SCAMMERS
September 22, 2022
Unprompted review
Reply from Designdecor
Dear Mark,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and value your experience with our company.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers.
We take pride in our reputation for honesty, transparency, and integrity. Our commitment to customer safety is unwavering,
To assist you further, we have sent an email to the address associated with your account. Please check your email inbox, including the spam or junk folder, for a message from our customer support team at support@designdecor.store.
Best Regards,
Design Decor
Watch out,they are scammers.
Watch out,they are scammers.
I want to buy headphones,and I get a membership for internet store I didnt want.
I was lucky,I paid with revolut.
August 27, 2022
Unprompted review
Reply from Designdecor
Dear Dragan,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and value your experience with our company.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers and that it does not sell headphones. So we have nothing to do with this product at all.
We take pride in our reputation for honesty, transparency, and integrity. Our commitment to customer safety is unwavering, and we have nothing to do with the headphones you are referring to.
To assist you further, we have sent an email to the address associated with your account. Please check your email inbox, including the spam or junk folder, for a message from our customer support team at support@designdecor.store
Best Regards,
Design Decor
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