designerglasses.co.uk Reviews 308

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I placed an order over 2 weeks ago - i have chased several times, I have now been advised that due to the lenses this will take and additional 7-10 working days. this should be made clearer on the we... See more

Rated 5 out of 5 stars

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service! I rang up & Nicky was super helpful & friendly, she said the glasses frames I was ordering online weren’t in stock so went to check delivery timescale & rang me back stra... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! Other retailers stated item wouldn't be available for 8 weeks or took our money then said they weren't available. Designer glasses not only offered 24 hour delivery at a great price... See more

Company replied

Company details

  1. Glasses Store

About designerglasses.co.uk

Information provided by various external sources

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

308 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic service great communication…

Fantastic service great communication and would not hesitate to recommend them and use them again

September 18, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Joan

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

The glasses were gorgeous

The glasses were gorgeous. They arrived just in time for my holiday (within the dispatch dates they guided to, I just purchased last minute!). Communication was excellent. Highly recommend.

August 27, 2020
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Reply from designerglasses.co.uk

Dear Rebecca

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

worth the wait!

Was a bit sceptical about ordering from a site I’m not familiar with , but read all the reviews and went with it.
Was informed that there was a delay with my chosen glasses, I was offered alternative colours that were in stock but I decided to wait..... so glad I did, very happy customer, and will recommend to my friends and family! Thank you!

August 9, 2020
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Reply from designerglasses.co.uk

Dear Lulu

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

good stuff

Arrived in 1 week. Nice and simple. Very happy and definitely recommend.

August 8, 2020
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Reply from designerglasses.co.uk

Dear Alex

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish! Having ordered a pair of Oakley prescription lens glasses they arrived within a week. I made a mistake with my prescription and the service from Nicky was fantastic, thank you so much Nicky!

July 23, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service with amazing…

Fantastic service with amazing communication
Glasses were 1st class
Will be buying again

July 23, 2020
Unprompted review
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Reply from designerglasses.co.uk

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent glassea

Dear Neela

Excellent service thank you. I am delighted with the glasses and hope to order a second pair soon.
Thank you

July 18, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Rita

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service from Nikki who did everything she could to ensure that my glasses would arrive before my holiday.
She went above and beyond and it was very much appreciated.
I only wish more companies had employees like this, she is a credit to the company.
Keep up the good work.

July 15, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Tessa

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 2 out of 5 stars

Website is slow and unhelpful

Website is slow and not really that helpful. Struggled to find frames that were the right size - and wasn't sure when I think I'd mastered it. Who would purchase something costing uppwards of £300 without ABSOLUTE confidence. And this website did not give me this!!!

July 3, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Tom,
All feedback is appreciated. Speed of the site has not been an issue mentioned to us previously, unless you mean speed for ease of use. There are filters for both eye size and bridge size as well as the the sizes being stated on every product, i can only apologise if they were not obvious.
We are currently in the process of large scale change to the website which will help navigation from search to checkout. Hopefully you might visit us in a couple of months when this is complete and leave us a better review on your experience with our website.
All the best
Luke
designerglasses.co.uk

Rated 5 out of 5 stars

Brilliant and friendly service

Brilliant and friendly service. Kept me informed about the status of delivery which arrived pretty quickly. I love my Burberry sun glasses with prescription. The prices are very competitive and I will recommend to family and friends.
Thanks for everything.

June 23, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Annette

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

First class customer service...

Absolutely first class customer service, thank you so much, I am delighted with my Tiffany prescription sun glasses, and will def recommend you to family and friends.

June 22, 2020
Unprompted review
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Reply from designerglasses.co.uk

Hi Stephanie,
It was a pleasure helping you through your order process for your varifocals. Ordering tinted lens varifocals with a flash mirror coating is not always obvious to the lay person, thats why we are here to help by phone also.
Thank you for your kind review.

Rated 5 out of 5 stars

Even during the Covid-19 these guys rock…

Even during the Covid-19 these guys were not only solid in terms of the catalogue of frames, but also extremely helpful.

I had a question about the status of my order... within 24 hours i got a response. Small things like that make a big difference.

I was using a rival company for my glasses fix but not anymore. This is my go to store for glasses.

Thanks

June 15, 2020
Unprompted review
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Reply from designerglasses.co.uk

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Good service and quick delivery

Good service and quick delivery. I have contacted them and was able to get my answers very quick. With the discount offered on their web page the prices are very competitive and my order of sunglasses arrived very quick.

June 6, 2020
Unprompted review
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Reply from designerglasses.co.uk

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent from the start .

Excellent from the start ! Huge range for all types. Ordering and payment is really quick and straightforward. Took 10 working days to arrive but this was communicated from the start. Email to say they had been dispatched and turned up next day. Absolutely brilliant .

June 2, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Chris

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great company to deal with.

This is the first time I have used Designer Glasses and they have proved to be an excellent company to deal with. I bought 2 frames from them, and when they arrived I realized that I misinterpreted a picture on their website. One of the frames was different to what I expected.
They were happy to exchange the pair I didn't want for a pair that I did want, with no fuss or bother. On both occasions the glasses were sent well protected and by Special Delivery. I will have no hesitation in buying from them in the future, and can wholeheartedly recommend them. Thank you!

June 2, 2020
Unprompted review
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Reply from designerglasses.co.uk

Hi John,
It was a pleasure dealing with you and I'm very glad we lived up to your expectations.

Rated 5 out of 5 stars

I have user Designer Glasses a couple…

I have user Designer Glasses a couple of times now, they have been very great both times - I received the item I ordered very promptly.

May 16, 2020
Unprompted review
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Reply from designerglasses.co.uk

Hi Corey

Thank you for your review and for being a loyal customer. We are glad to hear that you have been happy with the quality of the service you have received from Designer Glasses on both occasions.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent service and product ⭐⭐⭐⭐⭐

April 19, 2020
Unprompted review
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Reply from designerglasses.co.uk

Hi Lisa

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Glasses Order

I found designer glasses after looking for a reliable shop online that was based in the UK, as other online shops appeared to be based in China and their delivery/customer services were very hit and miss.

I saw reviews on here were all very high and placed my order. They had the exact glasses I wanted and the lenses came with anti glare and anti scratch.

They got my prescription right and the glasses cost less than £100 (Despite being Armani) and arrived around 7 days later.

Excellent service and will definitely be buying my next pair of glasses here.

Thanks!

March 13, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Sam

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service.

See you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Amazing customer service

I don't think I have experienced this level of customer service for a long time. Nicky is an absolute credit to this company, she is so knowledgeable, so patient and so kind, nothing is too much trouble for her. She has answered my millions of questions without hesitation, her suggestions for my glasses have been perfect. My glasses are great and have now ordered sunglasses too.

I would absolutely recommend this company and will only be buying my glasses from here in future.

Nicky, thank you so much for all your help you are one amazing lady.

March 12, 2020
Unprompted review
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Reply from designerglasses.co.uk

Dear Deborah

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service.

See you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Fantastic company!!

My Tiffany prescription sunglasses are gorgeous!
The tint is spot on, I requested darkest tint The prescription is also crystal clear.
Fast delivery and amazing price.
I'm so pleased with my glasses.
I highly recommend this company.
Thank you designer glasses!!

February 7, 2020
Unprompted review
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Reply from designerglasses.co.uk

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service.

See you again soon.

Kind Regards

designerglasses.co.uk

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