DesignerOptics.com Reviews 

3,587
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers had a great experience with this company. Shoppers frequently praise the exceptionally affordable prices, the wide selection of authentic designer frames available online, and the remarkably fast delivery services. Many buyers deeply appreciate finding exact matches for replacement parts or out of production styles at a fraction of traditional retail costs. However, some customers also noted frustrating issues with delivery delays, occasional shipping slow-downs, or receiving merchandise with minor product defects like scratches or loose lenses. A small portion of reviewers experienced difficulties communicating with customer support or obtaining proper resolutions and refunds for damaged or unusable items.

What people talk about most

Product

Consumers find product experiences to be mixed, with many reviewers praising the large selection of authentic... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast delivery, seamless... See more

Price

Clients share ambiguous opinions on price, as many consumers highlight unbeatable prices and unbelievably... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing fast shipping,... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers praise authentic items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my sunglasses but they did not fit properly. Ive since ordered a new pair and th exchange process was very easy. I found Designer Optics to be prompt and courteous through the whole proce... See more

Company replied

Rated 4 out of 5 stars

Designer Optics has the brand I love, KLiiK with several frames to choose from. Ordering was easy and delivery was pretty quick. I will definitely order through them again.

Company replied

Rated 5 out of 5 stars

I recently purchased replacement frames online for an out of production frame style. I needed an exact match so that my old lenses could be placed into the new frames. I was so impressed with receivi... See more

Company replied

Rated 5 out of 5 stars

The customer service is outstanding. Received responses to questions or concerns in very short time. Had to do a return and the process was made so easy. Definitely recommend to all. I will come to th... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Glasses Store
  4. Sunglasses Store
  5. Watch Store

Written by the company

Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(3,587)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pricey but good quality

I agree with a commenter, that these glasses can be pricey. I took a chance, as I was not sure I can get my money back if I need to return them and got lucky.
I tried to get some more discount, but they only allow one coupon, which is understandable. I also agree, shipping time can be longer. I needed these glasses soon, because the current ones were broken. Do not try to place an order around major holidays, as they are closed for over a week. Overall, the frame and lenses are great, finally got rimless glasses. I am very satisfied with the purchase.

May 6, 2026
Unprompted review
Rated 2 out of 5 stars

The sunglasses felt very cheap and…

The sunglasses felt very cheap and inauthentic. I have several other pairs of Ray Bans, and the material is definitely more substantial. I would not recommend.

May 2, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

We take concerns like this very seriously. All of our products, including Ray-Ban, are sourced from authorized distributors and are guaranteed to be 100% authentic. Differences in weight or feel can occur between models, styles, and materials, but this does not indicate inauthenticity.

We would be happy to review your order and address your concerns directly. Please contact us with your order details so we can assist you further.

Rated 1 out of 5 stars

If you’re ordering regular glasses

If you’re ordering regular glasses, you’ll be fine but do not order prescription glasses. If you don’t like them or they don’t fit right, you’re out of luck. You have to pay for new lenses and can only return the frames but they charge a restocking fee which is ridiculous since so many sites offer free returns. The “discounted solution” was an additional $300 for new lenses.

April 29, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Hi Renate,

Thank you for your feedback.

We’d like to clarify that we do accept returns on frames within 30 days. However, prescription lenses are custom-made to each individual order, which is why they are non-returnable once produced—this is standard across the industry. This return policy is clearly listed on our website prior to purchase.

That said, we did offer you a discounted solution and options to assist further. We understand your concerns and appreciate your input.

Rated 5 out of 5 stars

Great service!

I broke my glasses frame and found exactly the same on this website for a very reasonable price. Order process was smooth and easy, and in two days I received a package with my frame. Very nice eye glasses case was in the box as well. Great service!

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Be sure to read their return policy

Be sure to read their return policy. You have to search to find. $16.00 for a growing teenager to try on frames.

April 28, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

Our return policy is available on our website, and the return fee covers processing and handling costs. We understand your concern and appreciate your input as we continue to improve our service.

Rated 5 out of 5 stars

DesignerOptics.com was fantastic

DesignerOptics.com was fantastic! They had the exact frames that I needed for less than half the cost my place in town was going to charge! I ordered the frames on Friday and they arrived on Tuesday, with Economy shipping. I didn't need lenses, as I was only replacing broken frames, but I'll definitely check out their lens service next time. I highly recommend DesignerOptics.com!

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered for the half price Balenciaga…

I ordered for the half price Balenciaga from them and appear to be fake they came with Middle East Express and I spotted them immediately as fake I returned them and I had to wait about a week after they receive the package for their religious holiday Passover before they look And process my refund. Maybe they have some legit ones between the many fakes but the ones I received were fake because couple weeks ago I was holding original pair and after the return I bought for twice more of the price the original pair which is different than the one this company sent to me

April 3, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Hi, thank you for your feedback.

We take claims like this very seriously. All of our products are sourced from authorized distributors and are guaranteed to be 100% authentic. We do not sell counterfeit items under any circumstances.

Regarding your order, your return and refund were processed after receipt. Any delay was due to our scheduled Passover holiday closure, which was communicated on our website.

We stand behind the authenticity of our products and are always happy to address any concerns directly. If you have any specific questions, please feel free to reach out to our customer service team.

Rated 1 out of 5 stars

I had a terrible experience

I had a terrible experience. I purchased a pair of Prada sunglasses twice. During the first purchase, I accidentally ordered the wrong color; however, when the glasses arrived, they were crooked and didn't fit my face properly. I returned them, and everything went smoothly. I made a second purchase—this time selecting the correct color—but the glasses arrived completely crooked once again. They do not fit my face; one side sits significantly higher than the other, and I haven't been able to fix it.

April 18, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

We’re sorry to hear about your experience and understand your frustration. Please note that fit and alignment can sometimes occur during handling or shipping, and in many cases can be adjusted.

That said, we have offered to either repair the frame or exchange it for a new one to ensure you receive a properly fitting pair. Our goal is to resolve this for you promptly and to your satisfaction.

Please feel free to reach out so we can proceed with the option that works best for you.

Rated 5 out of 5 stars

Everything was great

Everything was great. I did the $15 shipping option and my sunglasses came in about a week in perfect condition in a nice case that I didn’t even know came with it. I was a little worried to order a pretty expensive pair off this site, but glad now I did and would again.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Worst customer service ever. Followed all options to contact and request return and the are just ignoring me so the 14 days return window can close I am gonna be stuck with defect glasses. They came with a scratch and one of the hinges is not well aligned. I always order my glasses online and never have had a problem. Desided to try DesignerOptics.com because of the good reviews and raiting but I guess they are all fake. Very dissapointed, never again.

April 6, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

We sincerely apologize for the inconvenience. Please note that we were closed for a holiday during this period, and this was clearly stated on our website at the time of purchase.

We did respond and offered to exchange the frame for a new one to resolve the issue. Our goal is always to provide a fair and prompt resolution.

We regret that your experience did not meet expectations and remain available to assist further.

Rated 2 out of 5 stars

Go somewhere else.

The order page said shipping in 1-5 days. IT TOOK A FULL FREAKING MONTH. When I finally did receive the glasses, the lab markings were still all over the lenses, circles, smears, lines like a child drew on them. They didn’t even bother to clean them.

March 18, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

We’re sorry to hear about your experience. Please note that there was a delay due to our closure for a holiday, which impacted processing times.

Regarding the lenses, each order undergoes a detailed quality control and cleaning process before shipment. The markings mentioned are standard reference markings used during production; however, they are not intended to remain visible upon delivery. If this was your experience, we would like the opportunity to review and address it appropriately.

We would appreciate the opportunity to review this further—please reach out with additional details so we can properly address your concerns.

Rated 1 out of 5 stars

Company is ignoring my email requests…

Company is ignoring my email requests for the status of my order. Company promises delivery within 10 business days. They accepted my order and charged my credit card on April 3, 2026. They have provided an automated "We've received your message" response to my request for a status update on April 8. Response to my April 9 request: "Our usual response time is within one business day". No response to my April 10 request.

April 2, 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

Your order was placed on April 3 while we were closed for the Passover holiday (April 1–April 10). This closure was clearly noted on our website at the time of purchase.

We did respond to your inquiry on April 4, and while response times were limited during the holiday period, we resumed full operations immediately upon reopening and processed orders accordingly.

We apologize for any inconvenience caused and appreciate your understanding.

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