DShack logo
Visit website

DShack Reviews 38

•
TrustScore 3 out of 5

3.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’m always dubious about using new sites for purchases but was very impressed with DShack. After contacting them through their IG page they sent me photos and videos of the Canada Goose coat I wa... See more

Rated 1 out of 5 stars

Complete scam! I received no jacket and am now in a dispute with my credit card provider to try and get my money back. I have done a full report to Action Fraud UK who are now also investigating this... See more

Rated 1 out of 5 stars

BIGGEST SCAM EVER If I could put 0 stars I would!! Worst company ever bought from, my brother bought a coat sent the money over then 2 days later was asked to pay £250 insurance that he would appa... See more

Company replied

Rated 5 out of 5 stars

It was such a nice experience to shop from designer shack, service was on point and the Canada Goose parka I purchased was fantastic. I am so happy with my purchase, Allister and his team were super p... See more

Contact info

3.2

Average

TrustScore 3 out of 5

38 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10 experience

10/10 experience! Recieved my jacket fast, quality was insane. If you wanna order a winter jacket this is the best place to go!

December 2, 2023
Rated 5 out of 5 stars

It was such a nice experience to shop…

It was such a nice experience to shop from designer shack, service was on point and the Canada Goose parka I purchased was fantastic. I am so happy with my purchase, Allister and his team were super professional. Looking forward to shopping again with designer shack. Cheers guys.

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

The item does not fit my coat

The item does not fit my coat. And it is 100 not real canada goose fur because the stiching is all over the place

November 9, 2023
DShack logo

Reply from DShack

I am very sorry to hear that the fur trim does not fit your jacket. We have since refunded the full amount as we fully understand your concerns.

The fur is guaranteed authentic Canada Goose fur, we would advise all customers who are sceptical of the authenticity to get our products authenticated on any platform of your choice to reassure you that we only sell legit products.

Despite this we understand your concerns and have issued a refund as we are very sorry for the inconvenience this has caused you.

We have added to the website which jackets the fur trims will/won't fit.

Rated 1 out of 5 stars

AWFUL SERVICE

So I ordered a moncler maya for my little brother. This jacket was black on the pictures and was not stated in the description what colour it actually was. I paid for next day delivery and didn't receive the item till 9 days after. Once the jacket arrived it was brown! I thought they had made a mistake but then proceeded to tell me it was brown on the picture, unbelievable. Then told
me I could only exchange for another jacket which the was none in the right size. I then was just being ignored through email. Worse customer service I have ever received, SERIOUSLY WOULD NOT RECOMMEND.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, second to none! Goes above and beyond to find the best deal possible. And the products are all legit!! I’ve had coats of theirs legit checked so I know for sure they’re all authentic unlike so many other sellers

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

Designershack is a pleasure to buy from, my coat came in perfect condition, just as promised am very happy with it and have been wearing it ever since! Great communication and deliverance from a passionate reselling company who care about what they do! Thank you!

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Makes it so easy

Makes it so easy. And is so brilliant on prices and helping the customer when others are just bothered about the money. Would recommend

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

10/10

Excellent seller, great communication and fast delivery. Filled me with confidence as a online seller as many do not have the reviews as this account does!

March 17, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look