This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more
Company replied
Great samples to help us choose our wallpaper. Good quality wallpaper, quick delivery and great customer service with a follow up email asking if we needed any help. Thank you, we're so happy with ou... See more
Company replied
Absolutely amazing service from DesignerWallpapers.co.uk! The quality of their wallpapers is outstanding, and the range of designs is genuinely impressive. What really sets them apart, though, is thei... See more
Company replied
Company details
Information provided by various external sources
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contact info
4 Hepscott Road, E9 5HB, London, United Kingdom
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely fantastic from start to…
Absolutely fantastic from start to finish, brilliant service and a great price.
October 14, 2025
Reply from Designer Wallpapers
Hi Jane,
Thank you so much for your wonderful review! We're thrilled that you had such a positive experience with us from start to finish.
We really appreciate you taking the time to share your feedback, and we're so pleased you're happy with both the service and the price.
Best wishes,
Victoria
Designer Wallpapers
Great prompt service and DELIVERY!
Great prompt service and DELIVERY!! ..at good prices! 👏
October 8, 2025
Reply from Designer Wallpapers
Thank you so much for your kind words! We're delighted to hear you were pleased with both our service and delivery speed. Quick turnaround is something we pride ourselves on, and it's wonderful to know we met your expectations. We appreciate you taking the time to leave this review, and we look forward to helping you with any future wallpaper projects! 🙏
Excellent quality wallpaper!
Excellent quality wallpaper! Fantastic customer service. I am really pleased with the final result! Highly recommend this company.
September 25, 2025
Unprompted review
Reply from Designer Wallpapers
Thank you so much, Emma! We're absolutely thrilled that you're pleased with both the wallpaper quality and the final result. It's wonderful to hear that our customer service met your expectations too. We really appreciate your recommendation and hope you enjoy your newly decorated space for years to come! 🙏
Kind regards,
Roxanne
Reply from Designer Wallpapers
Thank you so much for your kind review, Nader! We're delighted to hear you were happy with our service. Providing prompt, reliable service is something we take great pride in, and it's wonderful to know we met your expectations.
If you need anything else in the future, we're always here to help.
Best regards,
Roxanne
Reply from Designer Wallpapers
Thank you so much for your wonderful review, Simon! We're thrilled to hear you're pleased with the quality of the wallpaper and that the delivery was prompt.
Providing excellent customer service is at the heart of what we do, so it's fantastic to know we looked after you well.
If you need anything else in the future, please don't hesitate to get in touch.
Best regards,
Roxanne
Designer Wallpapers
This became a challenge as my selection…
This became a challenge as my selection needed manufacturing as stock ran out but they were always on point with guidance advice and ultimate delivery thank you
September 6, 2025
Reply from Designer Wallpapers
Thank you so much for your kind review, Graham! We really appreciate you sticking with us through the manufacturing wait. It's always our priority to keep customers fully informed when items need to be specially made, and I'm delighted we could guide you through the process and get everything delivered successfully. We're grateful for your patience and hope you're enjoying your new wallpaper!
Paul
Kind regards,
Designer Wallpapers
Samples arrived very quickly
Samples arrived very quickly. Customer service from Paul has been excellent. Thank you.
September 1, 2025
Unprompted review
Reply from Designer Wallpapers
Thank you so much for your lovely review, Nigel! I'm glad the samples arrived quickly and that I could help. If you need any further assistance or advice as you make your decision, just let me know. Much appreciated!
Kind regards,
Paul
We were put in touch with this company by my sister who has decorated her whole house with their paper we were concerned because of the price but as they say you get what you pay for great quality…
We were put in touch with this company by the
September 4, 2025
Reply from Designer Wallpapers
Hi David,
Thank you so much for taking the time to leave us this wonderful review! It's always particularly rewarding to hear that we've been recommended by satisfied customers - your sister has excellent taste!
You're absolutely right about the quality - we work exclusively with premium manufacturers and curate our collection carefully to ensure every product meets the highest standards. While luxury wallpaper is an investment, it's one that transforms a space and stands the test of time.
We're delighted you're happy with your purchase, and if you need any help with future projects (or if your sister needs anything else!), we're always here.
Best regards,
Paul
Designer Wallpapers
I love the wallpaper
I love the wallpaper, l looked at so many before finding your site. Just need someone to hang it now.
September 10, 2025
Reply from Designer Wallpapers
Hi Linda,
That's wonderful to hear - thank you for the lovely review! We're so pleased you found exactly what you were looking for after your search.
If you need any help finding a professional wallpaper hanger in your area, just let us know and we'll be happy to point you in the right direction. We work with decorators all over the country and can often recommend someone local.
Enjoy your beautiful new wallpaper!
Best regards,
Paul
Designer Wallpapers
The range of wallpapers is phenomenal.
The range of wallpapers is phenomenal.
Products are carefully packaged.
Parcels arrive quickly.
September 9, 2025
Reply from Designer Wallpapers
Thank you so much for your kind review, Adrienne! We're delighted to hear you're impressed with our range and that your order arrived quickly and safely. We take great care with packaging to ensure everything reaches our customers in perfect condition. If you need anything else in the future, we're always here to help.
Kind regards
Roxanne
Excellent customer service in a moment…
Excellent customer service in a moment of panic
Thank you
A Ridgway
September 10, 2025
Reply from Designer Wallpapers
Here's a suggested response:
Thank you so much for your lovely review! We're really glad we could help during what sounds like a stressful moment. It's always our priority to support our customers, especially when time is of the essence. If you need anything else in the future, please don't hesitate to reach out.
Kind regards,
Roxanne
Beautiful high quality wallpaper
I just love the quality of the wallpaper. The design and thickness is amazing. I would definitely buy from your company again.
Also, thank you for delivering my order in a timely manner.
September 8, 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to leave such a lovely review! We're delighted that you're pleased with the quality of the wallpaper – we take great pride in offering premium products, and it's wonderful to hear that both the design and thickness met your expectations.
We're also glad the delivery arrived promptly for you. Your satisfaction means everything to us, and we'd be thrilled to help with any future projects.
Thank you for choosing Designer Wallpapers!
Best regards,
Paul
Will use them again
Great range of papers. Really helpful customer service and a good price. Have used twice now
August 5, 2025
Reply from Designer Wallpapers
Thank you so much for your continued custom and for taking the time to leave such a positive review! We're delighted to hear that you've had a great experience with both our range and customer service.
It's always wonderful to serve returning customers, and we really appreciate your loyalty. We look forward to helping you with any future projects.
Best regards,
Paul
Great quality wallpaper
Great quality wallpaper. Fast and efficient service with a great customer support team. Thankyou.
August 13, 2025
Reply from Designer Wallpapers
Thank you so much for your kind review, Martin! We're delighted to hear that you're happy with the quality of the wallpaper and that our team was able to provide you with fast, efficient service.
Your satisfaction means a great deal to us, and we'd be pleased to help with any future wallpaper projects.
Best regards,
Paul
Reply from Designer Wallpapers
Thank you so much for your lovely review, Ebru! We're delighted to hear you're pleased with both the wallpaper quality and the delivery speed. Enjoy your new walls!
Best regards,
Paul
Designer Wallpapers
Reply from Designer Wallpapers
Thank you so much for taking the time to leave us such a lovely review, Martin! We really appreciate your kind words about our customer service - it's exactly what we aim for with every customer. If you need anything else in the future, please don't hesitate to get in touch.
Best regards,
Paul
Designer Wallpapers
Great customer service
Great customer service - resolved the courier issues and sent me prompt updates. Paint finally got to me! Many thanks.
August 9, 2025
Reply from Designer Wallpapers
Thank you, Shane!
We're delighted to hear that our customer service team was able to resolve the courier issues and keep you well-informed throughout the process. We know how frustrating delivery problems can be, so we're pleased we could get your paint order to you successfully.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you need any assistance with your paint project or have any questions, please don't hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again!
Best regards,
Paul
Initial difficulties overcome with great service
The paper wasn't available as expected and I had to wait over a week for it to be reprinted and sent to me. However, as much as it would have been good to know that from the website when ordering, the communication from that point on was faultless. Regular emails from the company kept me updated to the point of delivery. The paper itself is excellent, unique and of quality.
July 11, 2025
Reply from Designer Wallpapers
Thank you for your patience and feedback, Helen
We sincerely apologise for the initial inconvenience with your paper order not being available as expected. You're absolutely right that this information should have been clearer on our website at the time of ordering, and we're taking steps to improve our stock visibility to prevent this from happening again.
We're pleased to hear that our communication met your expectations once we identified the issue. Keeping our customers informed throughout any delays is a priority for us, and we're glad our regular updates helped during the reprinting process.
Most importantly, we're thrilled that you're happy with the quality of the paper itself. Providing unique, high-quality products is what we strive for, and it's wonderful to know we delivered on that front.
Thank you for your understanding and for taking the time to share both the challenges and positives of your experience. Your feedback helps us continue improving our service.
Kind regards,
Paul
Great price against high street
Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery.
Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwise all good and would by from them again.
July 7, 2025
Reply from Designer Wallpapers
Thank you for your excellent review, Jennifer!
We're thrilled that you found our wallpaper to be great quality at such a competitive price - offering genuine value compared to high street retailers is something we're really proud of. It's wonderful to hear you were pleased with the quick delivery as well.
Thank you for bringing the refund delay to our attention. We apologise that you had to prompt us for the surplus roll refund - that's not the efficient service we aim for. We'll be reviewing our refund processes to ensure they're handled more promptly in future.
We're delighted that despite this hiccup, you'd choose to buy from us again. Your feedback about both the positives and areas for improvement is invaluable and helps us keep getting better.
Thank you for taking the time to share your experience, and we look forward to serving you again soon!
Best regards,
Paul
Reply from Designer Wallpapers
Thank you so much for your wonderful review, Karen!
We're delighted to hear that you found our service helpful and that our next day delivery met your expectations. Providing excellent customer service and reliable delivery is exactly what we strive for, so your feedback means a great deal to us.
We truly appreciate you taking the time to share your experience and look forward to serving you again in the future!
Best regards,
Paul
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