This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more
Company replied
Great samples to help us choose our wallpaper. Good quality wallpaper, quick delivery and great customer service with a follow up email asking if we needed any help. Thank you, we're so happy with ou... See more
Company replied
Absolutely amazing service from DesignerWallpapers.co.uk! The quality of their wallpapers is outstanding, and the range of designs is genuinely impressive. What really sets them apart, though, is thei... See more
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Company details
Information provided by various external sources
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contact info
4 Hepscott Road, E9 5HB, London, United Kingdom
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The wallpaper is amazing
The wallpaper is amazing. I took only a bit longer to deliver than expected, even if i did the delivery option to have it delivered in 2/3 days.
July 5, 2025
Reply from Designer Wallpapers
Thank you for your lovely review, Jolein!
We're thrilled to hear that you're happy with the wallpaper quality - that means the world to us!
We do apologise that the delivery took a bit longer than our 2-3 day promise. We're always working to improve our delivery times, especially for our express options, and your feedback helps us identify areas where we can do better.
Thank you for choosing us and for taking the time to share your experience. We hope you absolutely love your new wallpaper!
Efficiency of delivery to Canada from…
Efficiency of delivery to Canada from England.
Love the design for our powder room.
Quality of the paper.
July 12, 2025
Reply from Designer Wallpapers
Thank you so much for your wonderful review, P. D.!
We're delighted to hear that you're happy with both the design and quality of your wallpaper for your powder room. It's especially gratifying to know that our delivery service to Canada met your expectations for efficiency - we work hard to ensure our international shipping runs smoothly.
We truly appreciate you taking the time to share your experience, and we hope you love how your powder room transformation turns out!
Date of experience: 12 July 2025
Im very satisfied with this online…
Im very satisfied with this online shop. I’ve already made 3 times purchase here. Delivery on time and high quality of the products. Highly recommend
July 11, 2025
Reply from Designer Wallpapers
Thank you so much for your wonderful review and for being a loyal customer! We're thrilled to hear that you've had consistently positive experiences across your three purchases with us. It's fantastic to know that we've been able to deliver on both timely shipping and product quality - these are priorities we take seriously.
Your recommendation means the world to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again and continuing to exceed your expectations!
Thank you for choosing us and for your continued trust in our shop.
Excellent all round
Excellent all round - competitive prices, quick dispatch & great communication
July 7, 2025
Reply from Designer Wallpapers
Thank you so much for your fantastic review, Tina! We're delighted to hear that you had such a positive experience with us. It's wonderful to know that we hit the mark on all the key areas - competitive pricing, fast dispatch, and clear communication throughout your order.
We really appreciate you taking the time to share your feedback. Your kind words motivate our team to maintain these high standards for all our customers.
We hope to have the pleasure of serving you again soon!
What's not to like?
An enormous amount of choice on website. Great delivery and we had a roll over which we were able to return.
Designer Wallpapers will be our first port of call for future decorating projects.
July 8, 2025
Reply from Designer Wallpapers
Thank you so much for your wonderful review, Sally! We're absolutely delighted to hear that you had such a positive experience with us. It's great to know that you found our extensive selection helpful for your project, and we're especially pleased that our returns process made things easy when you had a roll left over.
We're honoured to be your first choice for future decorating projects! Thank you for choosing Designer Wallpapers, and we look forward to helping bring your next creative vision to life.
Happy decorating!
Lovely design & good quality
Able to get samples. Wallpaper arrived quickly. A lovely product.
July 9, 2025
Reply from Designer Wallpapers
Thank you for your lovely review! We're so pleased to hear that you had a great experience from start to finish. Our sample service is designed to help you make confident choices, so it's wonderful to know it was helpful for you.
We're thrilled that your wallpaper arrived quickly and that you're happy with the quality and design. Thank you for taking the time to share your feedback - it really means a lot to us.
Enjoy your beautiful new wallpaper!
Great selection of designer wallpapers
Had a good choice of wallpapers with good discounts. Prompt delivery and good customer service when I contacted them.
July 8, 2025
Reply from Designer Wallpapers
Thank you, Ms Milmore! We're thrilled to hear that you were pleased with our selection of designer wallpapers and found great value with our discounts. It's wonderful to know that our delivery was prompt and that our customer service team was able to help when you contacted us. We truly appreciate your positive feedback and are delighted that we could meet your expectations. Thank you for choosing us for your wallpaper needs!
The paper arrived promptly
The paper arrived promptly. You pasted the wall ,not the paper and it was easy to paper the wall.
The wallpaper looks lovely. I am very pleased with the result.
July 7, 2025
Reply from Designer Wallpapers
Thank you so much, Margaret! We're absolutely delighted to hear that your wallpaper arrived promptly and that you found the paste-the-wall application so easy to work with. It's wonderful to know that you're very pleased with how lovely the wallpaper looks in your home. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your positive experience. Thank you for choosing us for your decorating project!
Really quick efficient service and the…
Really quick efficient service and the price was lower than I could find anywhere
July 7, 2025
Reply from Designer Wallpapers
Thank you, Yolanda! We're delighted to hear that you experienced quick and efficient service with us. It's fantastic to know that we were able to offer you the best price you could find - providing excellent value to our customers is always our goal. We truly appreciate you taking the time to share your positive experience and for choosing us. We look forward to serving you again!
Excellent quality and design
Excellent quality and design. 10/10.
The communication could have been better. When I ordered the system was showing as “in stock” however I had to ring them to see where my order was. I was told that they would have to print it. I had to make a second call to see where my order was only to be advised that when it was printed the colours were not correct so they had to reprint it. It would have been more professional if they had contacted me to advise of the delay and the reason for the delay.
Saying all that I was so pleased with my paper that I would use the again, as well as recommend them.
Thank you
June 9, 2025
Reply from Designer Wallpapers
Dear Judie,
Thank you so much for taking the time to share your feedback and for your wonderful 5-star review! We're absolutely delighted that you're thrilled with the quality and design of your order - that means the world to us.
You're absolutely right about our communication, and we sincerely apologise for not keeping you better informed during the printing process. We should have proactively contacted you about the initial delay and then again when we discovered the colour issue that required reprinting. This falls short of the professional service we strive to provide, and we're taking steps to improve our customer communication procedures to ensure this doesn't happen again.
We're so grateful for your patience and understanding, and we're especially touched that despite the communication hiccups, you'd still choose to use our services again and recommend us to others. That level of trust means everything to us.
Thank you again for your business and your honest feedback - it helps us continue to improve.
Kind regards,
Paul
One of the rolls of wallpaper had a…
One of the rolls of wallpaper had a defect. I was sent out a replacement role straight away. Would highly recommend this company.
June 9, 2025
Reply from Designer Wallpapers
Thank you so much for your review, Patricia!
We're delighted to hear that we could resolve the issue with the defective wallpaper roll quickly for you. Providing prompt replacements when quality issues arise is exactly the kind of service we strive for - we want to make sure every customer receives perfect products.
Your recommendation means the world to us, and we're grateful you took the time to share your positive experience. If you need any wallpaper in the future, we'll be here to help!
Best regards,
Paul
Great communication and product
Great communication, good quality wallpaper at a great price
June 6, 2025
Reply from Designer Wallpapers
Thank you so much, Suze!
We're delighted to hear you're happy with both our wallpaper quality and service. Communication is really important to us, so it's wonderful to know we got that right for you. We appreciate you taking the time to share your experience and hope you're loving how your space looks with the new wallpaper!
Thanks again for choosing us.
Kind regards,
Paul
Very competitive prices and super fast…
Very competitive prices and super fast delivery!
June 3, 2025
Reply from Designer Wallpapers
Thank you, Susan!
We're thrilled you found our prices competitive and were pleased with the fast delivery! Getting your order to you quickly is something we really focus on, so it's great to hear we hit the mark. We really appreciate you taking the time to leave this lovely review.
Thanks for choosing us!
Kind regards,
Paul
Magical wallpaper
The wallpaper I purchased (La Rotonda, Scene I and Scene II) is absolutely gorgeous. I have had my eye on the this particular design for a while and noticing that it was in the sale prompted me to buy now even though I am not quire ready to use it. I am so glad I did as the real thing does not disappoint - it is magical, giving the impression of an old faded Italian villa. I purchased two rolls of one design colourway and one roll of the other - they are intended to work together. I am not covering the whole of the main bedroom with this design - less is more in my view. The effect will be as though the old house is peaking though. This is a theme in my apartment, which occupies the top floor of an old Victorian house with vaulted ceilings throughout.
May 11, 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to share such a detailed and thoughtful review! It's wonderful to hear that La Rotonda has exceeded your expectations and captured exactly the magical, old Italian villa atmosphere you were hoping for. Your vision of creating the effect of an old house "peaking through" sounds absolutely inspired, and it's clear you have a real eye for design.
We love that you trusted your instincts and took advantage of the sale - sometimes the best purchases are the ones we make when we fall in love with a design, even before we're ready to use it! The fact that you've been admiring this particular pattern for a while makes it even more special.
Your approach of using "less is more" with such a statement design is spot-on, and we can already picture how stunning it will look in your Victorian apartment with those beautiful vaulted ceilings. The combination of Scene I and Scene II working together will create such a unique and sophisticated look.
Thank you for choosing our wallpaper and for being such a thoughtful customer. We can't wait to see how your bedroom transformation turns out - it sounds like it's going to be truly spectacular!
False stock levels, poor communication, disingenuous staff.
‘Next day delivery’ available on this item, ordered on the 4th of June.
It’s the 19th and still nothing. No email. No apology. No update. Just a reply to my query as to where my order was with a lie - “we left you a voicemail”. There is no voicemail facility on my phone.
Sadly, despite the good reviews, I won’t be back. It’s been shambolic from start to finish.
Ex
Edited to add:
Despite the reply from the business owner below apologising and promising better, I have since received communication cancelling my order due to the review I have left.
Incredibly unprofessional behaviour from a person who seems to be offended that a customer might expect their business to deliver on their promises.
“I dialled the wrong number” is their genuine reason for not getting in touch with details of the delay to my order.
Incredible.
June 4, 2025
Unprompted review
Reply from Designer Wallpapers
Thank you for taking the time to share your detailed feedback, Paul. As a small business owner working alone, reviews like this are incredibly valuable for helping me identify where I need to improve.
You're absolutely right about the communication issues with your order. Your wallpaper was showing as in-stock with my supplier when you ordered on June 4th, but required a special print run which caused the delay. I did attempt to call you but realize now I misdialed your number. The item is dispatching tomorrow (June 20th) as originally estimated.
Your feedback has highlighted important gaps in how I communicate when stock issues arise. Running a small business single-handedly means I sometimes make mistakes, and I genuinely appreciate customers who take the time to provide honest feedback - it's how I learn and grow.
You'll receive tracking information once the item dispatches tomorrow. Thank you again for helping me improve my service for future customers.
Paul
Designer Wallpapers
Delighted
Web site easy to use, prompt service, a large selection of wallpapers with recommended accompanying selection of suitable paints to match.
May 12, 2025
Reply from Designer Wallpapers
Thank you so much for this wonderful feedback! We're thrilled to hear that you found our website easy to navigate and that our service met your expectations for promptness. It's especially gratifying to know that our wallpaper selection impressed you and that our paint matching recommendations were helpful - we put a lot of effort into curating those pairings to make decorating decisions easier for our customers.
Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience. We look forward to helping you with any future decorating projects!
Kind regards,
Paul
Reply from Designer Wallpapers
Thanks so much! Really appreciate the positive feedback - glad you're happy with the wallpaper quality!
Reply from Designer Wallpapers
Thank you so much for the wonderful feedback! We really appreciate you highlighting our range, pricing, and delivery service - those are exactly the areas we work hard to excel in. It's great to know we're meeting your expectations across the board.
Thanks for choosing us!
Kind regards,
Paul
Great communication - Gorgeous Wallpaper
Great communication - Wallpaper is gorgeous and at the best price you'll find.
May 13, 2025
Reply from Designer Wallpapers
Thank you for such kind words! We're thrilled you love the wallpaper and that our communication made the process smooth for you. It's wonderful to hear we're offering great value too. Really appreciate you taking the time to share this feedback!
Beautiful paper you can’t accidentally put your fingers through.
Beautiful, thick wallpaper, easy to hang (I’m definitely not a professional,) trendy design . Prompt delivery, well packaged. I’ve tried a few different companies and been disappointed but totally satisfied with the quality and design of this one.
May 11, 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to share your experience, Penny! We're absolutely delighted to hear that you were pleased with both the quality and design of your wallpaper. It's wonderful that you found it easy to hang even without professional experience - we work hard to ensure our products are user-friendly for DIY enthusiasts.
We're particularly pleased that the thickness and durability of the paper met your expectations. Quality is incredibly important to us, and it's gratifying to know that after trying other companies, you found our product to be a cut above the rest.
Your feedback about the prompt delivery and careful packaging is also much appreciated - we know how important it is to receive your order in perfect condition and on time.
Thank you for choosing us and for sharing your positive experience. Reviews like yours help other customers make confident decisions, and we truly value your recommendation!
Kind regards,
Paul
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