This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more
Company replied
Great samples to help us choose our wallpaper. Good quality wallpaper, quick delivery and great customer service with a follow up email asking if we needed any help. Thank you, we're so happy with ou... See more
Company replied
Absolutely amazing service from DesignerWallpapers.co.uk! The quality of their wallpapers is outstanding, and the range of designs is genuinely impressive. What really sets them apart, though, is thei... See more
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Company details
Information provided by various external sources
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contact info
4 Hepscott Road, E9 5HB, London, United Kingdom
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Designer Wallpapers
Thank you for your wonderful review, Lonnie! We're so happy to hear that you love your wallpaper and that our fast shipping met your expectations.
Quick delivery is something we prioritize because we know how excited customers get to start their decorating projects, so it's great to know we delivered on that front for you.
We really appreciate you taking the time to share your positive experience - it means a lot to us!
Kind regards,
Paul
Good commnication
Followed through with answers to questions I had. Calculated what paper I need. Very helpful
May 7, 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to leave this review! I'm really glad I could help you figure out what paper you needed and that you found my responses helpful. It's always my goal to follow through thoroughly on questions and provide clear, useful information. I appreciate your feedback and hope the paper works out perfectly for your project!
Kind regards,
Paul
Reply from Designer Wallpapers
Thank you for taking the time to share your feedback! We're delighted to hear that your paper arrived promptly and met your expectations. Timely delivery and accuracy are priorities for us, so it's wonderful to know we delivered on both fronts for your order.
We truly appreciate your business and look forward to serving you again in the future. If you ever need assistance with future orders or have any questions, please don't hesitate to reach out.
Best regards,
Paul
Excellent comms
Excellent comms. Helpful people to deal with, paper arrived well protected. Speedy service. Nice business thank you
April 12, 2025
Reply from Designer Wallpapers
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you had a positive experience with our communication and customer service team. It's great to know that your paper arrived safely and that our packaging did its job in protecting your order.
We really appreciate your kind words about our speedy service - we know how important it is to get your materials when you need them. Your feedback means a lot to our entire team, and we're grateful for customers like you who take the time to share their experience.
Thank you for choosing us, and we look forward to serving you again in the future!
Reply from Designer Wallpapers
Thank you so much for your wonderful review! We're truly delighted to hear that you found our customer service excellent and our communication first class. Our team works hard to provide a seamless experience and keep our clients well-informed throughout the process. Your kind words mean a lot to us and motivate us to maintain these high standards. We look forward to continuing to serve you with the same level of care and professionalism in the future!
Kind regards,
Paul
Cheapest website and promp delivery.
Very prompt delivery service and easy to use online website. I'd looked at this paper on other sites and designer wallpaper were the cheapest.
I am so pleased with the colour and pattern of my Nina Campbell Foret washable wallpaper. Everyone says how stunning it looks.
The only downside is the decorator found the pattern repeat to be very long and matching up the shorter pieces was tricky. This hasn't put me off rating the product 5* as the wallpaper looks great.
April 6, 2025
Reply from Designer Wallpapers
Thank you so much for your wonderful 5-star review! We're thrilled to hear you found our website easy to use and were pleased with our prompt delivery service. It's especially rewarding to know that the Nina Campbell Foret washable wallpaper met your expectations in both color and pattern, and that it's receiving compliments from everyone who sees it.
We appreciate your honest feedback about the pattern repeat being challenging for your decorator. This is valuable information that can help future customers prepare for installation. Despite this small challenge, we're delighted that the final result looks stunning in your space!
Thank you again for choosing Designer Wallpaper. We pride ourselves on offering quality products at competitive prices, and we're grateful for customers like you who take the time to share their experience.
Professional Experience
Timely delivery, best price by comparison and arrived well packaged.
April 7, 2025
Reply from Designer Wallpapers
Dear Richard,
Thank you for your kind review! We're delighted to hear that your order arrived on time, well-packaged, and at a competitive price. We strive to provide excellent service on all fronts, and it's wonderful to know we met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future!
Kind regards,
Paul
Excellent personal customer service…
Excellent personal customer service with immediate responses.
April 9, 2025
Reply from Designer Wallpapers
Dear Richard,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated our personal customer service and quick response times.
Providing prompt and attentive service is something our team strives for every day, and it's truly rewarding to know that our efforts made a positive difference in your experience with us.
Your kind words mean a lot to our team, and we'll be sure to share your feedback with everyone involved. We remain committed to maintaining this level of service for all your future needs.
Thank you again for taking the time to leave this feedback - we look forward to serving you again soon!
Kind regards,
Paul
Lovely high quality paper but rather late
Really high quality paper ordered which had a 7 to 10 day lead time and arrived after that. Customer service got a little confused with where it was but it arrived and looks great. Next time I would order before my decorator arrives.
April 9, 2025
Reply from Designer Wallpapers
Dear Mrs Sly,
Thank you for your feedback about our high-quality wallpaper! We're delighted you're pleased with the final product and appreciate your understanding regarding the shipping delay.
I apologise that your order arrived outside our stated 7-10 day timeframe and for any confusion from our customer service team about its whereabouts. We take delivery timelines seriously, and I've shared your experience with our shipping department to help prevent similar delays for future orders.
Your suggestion about ordering before your decorator arrives is excellent advice for other customers. We'll emphasise our lead times more clearly on our website to help with project planning.
Thank you for your patience and for taking the time to share your experience. If you need anything for future projects, please don't hesitate to reach out directly.
Kind regards,
Paul
Personal touch with Paul advising and…
Personal touch with Paul advising and responding asap to any queries. Would thoroughly recommend this company.
April 6, 2025
Reply from Designer Wallpapers
Dear Lindsay,
Thank you so much for your kind review! We're delighted to hear that Paul was able to provide you with helpful advice and quick responses to your queries.
Personal service is at the heart of everything we do, and it's wonderful to know that this came through in your experience with us. Paul will be thrilled to hear your feedback, as our team takes great pride in building these connections with our customers.
Your recommendation means the world to us - it's the highest compliment we can receive. We truly appreciate you taking the time to share your positive experience and look forward to assisting you with any future wallpaper needs you might have.
Thank you again for choosing our company!
Kind regards,
Lucas
missing order
I placed my order which you accepted , but you did nt have enough rolls in stock , and the wallpaper was discontinued . After 10 days of patiently waiting i had to phone you to find out what had happened to my order . Disappointing . I will not use this company again
April 4, 2025
Reply from Designer Wallpapers
Dear Customer,
Thank you for bringing this issue to our attention. We sincerely apologise for the disappointing experience you had with your wallpaper order. We fell short of our service standards in several ways.
First, we should never have accepted an order for stock we couldn't fulfil. The discontinuation of the wallpaper should have been communicated to you immediately, not after 10 days of silence. Most importantly, you shouldn't have had to contact us for an update—that responsibility was ours.
We've reviewed our inventory management and communication procedures to prevent similar situations in the future. We're implementing a new system that verifies stock availability before order confirmation and automatically notifies customers about any issues.
While we understand your decision not to use our services again, we'd appreciate the opportunity to make this right. Please contact our customer service team at your earliest convenience.
Again, we apologise for the inconvenience and thank you for your feedback, which helps us improve.
Kind regards,
Paul
Very competitive price
Very competitive price, best I could find.
Great that you can return unused wallpaper rolls.
March 13, 2025
Lovely wallpaper and excellent quality
Lovely wallpaper and excellent quality. Great customer service was able to send back unopened unused roll as ordered too much. Very happy 😊
January 11, 2025
Great company—
Great company—
Realised that I needed an extra roll. Went above and beyond to sort.
March 10, 2025
First class excellent service.
First class excellent service.
The product is also excellent.
March 7, 2025
Easy order process, love my new wallpaper, great company
I ordered wallpaper from Designers Guild: Easy order process, fast delivery, professional communication from order to delivery. I can only recommend this company.
February 4, 2025
Good service and response to delivery…
Good service and response to delivery date slight delay
February 8, 2025
A bad experience!
The wallpaper I ordered for a client was not sent out by the supplier. This was not noticed or flagged by Designer Wallpapers. I had to chase the order more than two weeks later when I found out it wasn't on site. Then they didn't have enough in stock to fulfil the order so we had to wait again. Then they sent one roll while we waited for the other one which was out of stock. The first roll went to site, but the second was then sent to our billing address instead, which had never been listed anywhere as a delivery address. We had to arrange for someone to travel nearly an hour to collect the roll and bring it to site. I communicated all of this with the team and the response was that their eyesight isn't what it used to be and, in order to get anything back for all of these inconveniences, we would've needed to send over a a receipt for the postage of the item to site. Well we didn't post it, but that doesn't mean we weren't out of pocket. Then, to top it all off, the wallpaper has a very very thin white border, so now that it's been fitted you can see lines between the panels (the background of the wallpaper is dark blue, so it's very obvious). It's a real shame that we've had all these issues. While the team did work quickly to get us the shipments when they realised they hadn't been sent, I'm still not satisfied at all with how this order went.
February 3, 2025
Reply from Designer Wallpapers
Dear Ell,
Thank you for taking the time to share your experience with us. We sincerely apologise for the numerous issues you encountered with your wallpaper order and appreciate your patience throughout the process.
We understand how frustrating it can be when delayed orders and communication don't meet expectations. It's disappointing to hear that our initial oversight led to such inconveniences, and we are genuinely sorry for the added hassle of arranging for someone to collect the second roll. Your feedback about the delivery address and the stock availability is invaluable, and we will take it to heart as we work to improve our services.
Regarding the issues with the wallpaper itself, we strive for high-quality products, and your feedback about the visible seams is concerning. We understand how crucial the final appearance is for your project, and we want to make this right.
We would love the opportunity to address your concerns further. If you could contact our customer service team directly, we will do our best to resolve this situation.
Once again, we appreciate your feedback and hope to turn this experience around for you.
Best regards,
Paul
Designer Wallpapers
Excellent communication
Excellent communication. There was a very slight delay with delivery. The company phoned me immediately to notify me and check if this was okay. That is what I call customer focused service. 100% recommended.
February 9, 2025
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