This portable laptop stand was so good that I immediately ordered two more for family members. The stands are exceptionally well made and will be easy to stow away in the bag that is supplied wit... See more
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Originally I was very disappointed because I received a review request before I received my product. However, Justin from Desire saw my review here (one star) and reached out. Proactive! I admire t... See more
Company replied
An extremely well made piece of kit. Very fast delivery and easy to assemble, it's well engineered and far better than I expected for the price. It clamps securely to the handlebars and locks the pho... See more
The monitor stand is great, and also looks really nice. I would definitely recommend.
Company details
Information provided by various external sources
We are a new, innovative consumer electronics brand with a very simple premise: Basic human needs. Applying the concept of desire and human motivation across consumer electronics gives our extensive range a unique twist through purposefully calling ...
Contact info
United Kingdom
- desire2.co.uk
4.5
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Item received not as the one purchased
Item received not as the one purchased and shown on the website.
The USB hub is not like the one shown on the website that is integrated within the riser itself. It is a cheap one, completely different that cannot for over the side of the riser as clearly show on the website and with such a short cable that it’s almost unusable.
I can confirm Desire2 has approached me to understand the problem and carried out an internal investigation, finding out what went wrong.
I have been refunded in full and promised a discount on my next purchase with Desire2. This is showing a great customer support and dedication to their satisfaction!
February 10, 2023
Reply from Desire2
Dear Matt, Apologies for the late reply to this review, it had slipped under our radar. We are sorry to hear that this product has not met your expectations. You should have received the same product you ordered and if this is not the case we will put this right for you. Please can you contact us directly at enquires@desire2.co.uk and we will get this sorted.
Whilst I appreciate that it feels like a scam to you based on what you have received ( I would have felt the same in your situation) I would like to correct our error and remove that unpleasant feeling.
UPDATE:
Thanks for the images, I have spent the morning digging back and have now identified what has gone wrong here.
I can confirm that this is actually a picking error at the warehouse. We have completely sold out of the original stand with the ports built in (and unsure when/if next production will be taking place) and had made a bundle for a different customer which had accidentally shown up in stock against this part code.
1. It should have not been showing as available to purchase and
2. It should have never been sent to you.
I completely understand your frustration in this situation, I would like to remove your impression that we are a scam. I have done two things for you.
1. Removed the product completely from sale.
2. Refunded your order completely
I hope this is a satisfactory resolution to your problem.
Once again, I am incredibly sorry we let you down here, please let me know if there is anything else I can do for you.
Have yet to receive item
Ordered on 1st December. Still haven't received my item despite having express shipping.
Was going to wait longer before leaving a review, but since the email asking me to review you arrived before the product did, there you go 👆
December 8, 2022
Reply from Desire2
Hi Paul,
Thanks for the review. We can only apologise once again for the frustration you experienced as a result of the postage strikes. I would note that the only email we got from you to alert us that you had not received your delivery was on the same day as this review and we replied to you within 2 hours with the tracking information you requested.
Thank you once again for shopping with us.
All the best
Desire2
Excellent customer service and product…
Excellent customer service and product arrived on time.I am your happy customer and will recommend to friends and family.
Laptop stand itself is very high quality and premium look.
September 26, 2022
Reply from Desire2
Hi Sajjad, I'm so glad we were able to deliver for you. Thank you ever so much for the recommendation and for taking the time to review us here.
Good all round
Was delivered quickly, it works well, the customer service team are lovely.
August 17, 2022
Reply from Desire2
Thanks for the review Jackie. Glad to have been of help!
Very satisfied!
I am changing my experience with desire2 and giving 5 stars because they were very kind to explain me the situation. They were very sincere and they solved the problem very fast. Once they knew about this, they immediately contact with me. I will for sure buy again. The laptop stand that I bought is very good and in a competitive price than others in the market.
August 7, 2022
Reply from Desire2
Once again, we SO sorry for the slow response on this. I'm glad were able to resolve this over email eventually for you though. We have also put steps in place to make sure that other customers do not experience delayed communication again.
Happy with purchase!
July 31, 2022
Reply from Desire2
Excellent! Glad you like your stand. Thanks for the review.
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