Des Kelly Interiors Reviews 

5,566
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond expectations to assist with purchases and provide expert advice. Many reviewers highlight the outstanding service and customer care, noting that employees ensure a stress-free and enjoyable experience from start to finish. People appreciate the quality products and the expert guidance provided, which helps them make informed decisions and explore various options without feeling pressured, contributing to a positive overall user experience. However, some customers also noted that when issues arose, customer service follow-up was sometimes slow or required persistent effort for resolution.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their attentiveness,... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, excellent, and... See more

Product

Clients share positive opinions on product quality and selection, with many expressing satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, consistently reporting outstanding overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Paul McGuire fitter with Des Kelly fitted my Vinal flooring in my attic conversion in Swords, super job and was so helpful reviewing the job before laying, doors etc which needed removing. He made the... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Des Kelly. Was assisted by Barry who was brilliant and looked after every bit of our purchase. Explained everything well and clear. Also helped us pick the best and value for... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience thanks to Kalem at Des Kelly. From the moment we arrived, he was incredibly friendly, patient, and genuinely helpful. He took the time to answer all of our questions,... See more

Company replied


Company details

  1. Carpet Store
  2. Bedding Store
  3. Carpet Installer
  4. Flooring Store
  5. Furniture Store
  6. Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,566)

861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with Amanda in Coolock…

I am very happy with Amanda in Coolock store, nice person, very friendly and very knowledgeable.

Best of luck

May 19, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Gerinta,

Thank you for your lovely review, we really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

What a wonderful welcoming shop with…

What a wonderful welcoming shop with lovely sales reps, I purchased 3 mattress today from Mary on the long mile road,from the moment I entered Mary was very accommodating worked with my budget and gave wonderful advice on each mattress, she also went above and beyond to get my mattress for certain time frame.

May 18, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Ann,

Thank you for your lovely review, we really appreciate you taking the time to share this, we will be sure to pass along this lovely feedback to Mary.

DKI Team

Rated 5 out of 5 stars

Top class service

Mary was fantastic to deal with great customer service

May 18, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Brian,

Thank you for your lovely review, we really appreciate it. We will be sure to pass on this lovely feedback to Mary.

DKI Team

Rated 5 out of 5 stars

Great product & staff

Very polite & helpful staff, including the fitters. Flexible around fitting dates and communicated well throughout. Very happy with the stair runner - looks very high end but price was reasonable.

May 1, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi,

Thank you so much for your review, we really appreciate you taking the time to share this!

DKI Team😊

Rated 4 out of 5 stars

Remnant snapped up

Nick was very helpful in sorting out our remnant requirements and now we look to our bedroom floor being refreshed and ready for the next 15/20 years of living 🤞🏽

May 16, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Kieron,

Thank you for your lovely review, we really appreciate it, we will be sure to pass on this lovely feedback to Nick in our Coolock store, we're sure he will be delighted to hear!

DKI Team

Rated 5 out of 5 stars

Great staff in Coolock Store

Have dealt with the Coolock store twice lately in the last 2 months. First time we were served by Ciaran who was very helpful with picking a carpet for our new attic extension & dealt with him via email with payment link etc, all instructions very clear and straightforward. The guy that fitted it was brilliant, very clear communication with times etc. We had to have a fitter come back and shave and hang our doors and he did an excellent job, such a pleasure to deal with a nice friendly person. We were back again this week to get the carpet for our double stairs and landing now and dealt with Barry. Barry is an asset to the company as he was so helpful and a mine of information when it comes to carpets. He helped us choose with his practical advice & recommended we take the 2 samples home as i couldn't choose. Then he was was also very patient with explaining how to measure etc. We're booked in for the fitting now and trust that all will be good with that too. Highly recommend the staff in Coolock.

May 15, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Maria,

Thank you for your wonderful review, we really appreciate it. We are thrilled to hear about your experience in our Coolock store with both Ciaran and Barry. We will be sure to pass on this lovely feedback to both Ciaran and Barry, we're sure they will be delighted to hear !😊

DKI Team

Rated 2 out of 5 stars

The rattan drawers are a plastic/paper…

The rattan drawers on the Brisbane 5 Drawer Chest are a plastic/paper image stuck into the drawers. Not rattan or a rattan alternative. Theres no mention of the rattan being a stuck on image in the description.

May 15, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Anna,

Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that the product did not meet your expectations.

We completely understand your comments regarding the “rattan style” finish on the Brisbane 5 Door Chest. The product description was never intended to mislead in any way, but we do appreciate that the wording could have been clearer around the decorative finish used on the drawer fronts.

As a result of your feedback, we have already updated and expanded the online product description to make this clearer for future customers, and we truly appreciate you bringing this to our attention.

The Brisbane range is designed as a more budget-friendly furniture option, offering the look and style of rattan at a more affordable price point, but we fully understand and respect your disappointment.

Thank you again for your feedback and for your custom — customer comments like yours genuinely help us improve both our products and the information we provide online.
Wishing you all the very best,

DKI Team

Rated 5 out of 5 stars

We went into Des Kelly in…

We went into Des Kelly in Blanchardstown today looking for a rug , it’s a lovely store and so many beautiful rugs to choose from. Ursula was the Sales lady who greeted us and helped us . Ursula was so helpful and friendly , just a lovely lady to deal with . Sincerely Lynda Kelly

May 15, 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Lynda,

Thank you so much for your lovely review, we appreciate your time sharing this. We will be sure pass on this lovely feedback to Ursula, we're sure she will be delighted to hear!

DKI Team.

Rated 5 out of 5 stars

David in Sallins was so helpful

David in Sallins was so helpful! He helped me to find the best carpet for my budget and was very good humoured about it! Would completely recommend 🤩

May 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Wendy,

Thank you for your wonderful review, we really appreciate. We are thrilled to hear about your recent in-store experience with David in our Sallins store, we will be sure to pass along this lovely feedback to David, we're sure he will be delighted to hear !

DKI Team😊

Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service, very efficient staff. Would definitely go back to this shop

May 13, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Corienne,

Thank you so much for your 5 star review. We really appreciate you taking the time to share this.

DKI Team😊

Rated 5 out of 5 stars

From the very first call David was the…

From the very first call David was the best person to talk to about everything - super professional, calm, composed, patient and lovely to deal with. The whole process is effortless and this is such an important quality to have. Thanking David and the team for their work!

May 9, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Romana,

Thank you for your review, we really appreciate it. We are thrilled to hear about your experience with David in our Sallins store. We will be sure to pass on this lovely feedback to David, we're sure he will be delighted to hear !

DKI Team😊

Rated 5 out of 5 stars

THE BEST STORE & STAFF

For my 26years in Ireland, I have never got a very kind sophisticated unique excellent wonderful help and service before , David and Gary at des Kelly sallins are the best staff , they guide and help me thru out my purchase at the store, everything went smoothly, product are excellent, thank you so much again David and Gary, THEY EVEN LOOKS LIKE TWINS 🤣, GOD BLESS BOTH OF YOU AMEN 🙏

May 12, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Eniola,

Thank you for your amazing review, we really appreciate it. We are thrilled to hear about your in-store experience with both David and Gary in our Sallins branch. We will be sure to pass on this lovely feedback to both David and Gary, we're sure they will be delighted to hear!

DKI Team😊

Rated 5 out of 5 stars

Barry in Des Kelly was absolutely…

Barry in Des Kelly was absolutely fantastic very friendly and knowledgeable
Enjoyed making my purchase

May 11, 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Joanne,

Thank you so much for your review, we really appreciate it. We are thrilled to hear about your in-store experience with Barry. We will be sure to pass along this lovely feedback, We're sure he will be delighted to hear.

DKI Team😊

Rated 5 out of 5 stars

Gerard Hanley at the Sandyford Des…

Gerard Hanley at the Sandyford Des Kelly branch was extremely helpful throughout the whole process. He was professional, knowledgeable, and always willing to assist us with every question we had. His excellent customer service made everything much easier for us. We really appreciate all his help and would highly recommend him to anyone visiting the store.

May 9, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Emre,

Thank you for your wonderful review, we really appreciate it. We are thrilled to hear about your wonderful experience with Gerard. We will be sure to pass on the lovely feedback to Gerard, we're sure he will be delighted to hear !

DKI Team 😊

Rated 5 out of 5 stars

Mary was brilliant!

Mary was extremely helpful, we came into the store and she was helpful from the get go, very knowledgeable and was able to help us with all our questions.
Great experience shopping today.

May 9, 2026
Unprompted review
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Reply from Des Kelly Interiors

HI Tom,

Thank you for your wonderful review, we really appreciate it, we are delighted to hear about your amazing experience with Mary in our Long Mile Road store, we will be sure to pass on this lovely review, we're sure she will be thrilled to hear !

DKI Team😊

Rated 5 out of 5 stars

Sales assistant Katharina was extremely…

Sales assistant Katharina was extremely helpfull and made our decision very easy and stress free.

May 9, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi David,

Thank you for your lovely review, we really appreciate it. We will be sure to pass on this amazing feedback to Katharina, we're sure she will be thrilled to hear.

DKI Team😊

Rated 5 out of 5 stars

Had a great experience shopping for a…

Had a great experience shopping for a bed and mattress. Mary was excellent, very patient, and very friendly.

May 9, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi,

Thank you so much for your review, We really appreciate you taking the time to share this. We are so happy to see Mary was able to assist you in store.

DKI Team😊

Rated 5 out of 5 stars

Excellent experience shopping in the…

Excellent experience shopping in the Sallins branch. Gary was a brilliant help and extremely kind and friendly! Thanks Gary!

May 9, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi,

Thank you so much for your review, we really appreciate it. We will be sure to pass along this lovely feedback to Gerard, we're sure he will be delighted to hear.

DKI Team😊

Rated 5 out of 5 stars

Thank you Mary!

I had to change the size of the mattress I ordered in their Walkinstown shop and Mary was so great with arranging the order change, super helpful and efficient! I have now used the mattress and pillow I bought for a month and it is so comfortable. Great service and great products

March 26, 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Paolo,
Thank you for your wonderful review, we really appreciate it. We are so happy to hear Mary was able to assist you.

DKI Team😊

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