Desmond & Dempsey Reviews 

3,598
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 500 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the wonderful sleepwear collections. Customers frequently praise the exceptionally soft cotton materials, vibrant and unique prints, and gorgeous presentation boxes that truly elevate the unboxing experience. Furthermore, people often mention the prompt delivery services and the exceptionally helpful customer support team ready to assist with any questions. However, some customers also noted occasional sizing discrepancies and minor product flaws such as missing buttons or extremely thin fabric. A few people were also dissatisfied with slow customer service responses and experienced difficulties when trying to secure refunds or resolve delivery issues.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the exquisite cotton quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting the soft and breathable cotton fabric as well... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick shipping times,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting prompt and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes and delivery, with many expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took a week ... with conflicting messages about when and how delivery would happen ... obviously not D&D's fault; it's just difficult to send packages from Britain to Europe these days and I... See more

Company replied

Rated 4 out of 5 stars

Would have been better to make it obvious I was buying Pointelle shorts only rather than a set of top & shorts that I thought I’d bought. My partner was disappointed when it arrived so had to buy the... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the latest pyjamas addition to my D&D’s collection ♥️ The linen is beautifully soft & the design a striking collage 😍 All my D&D’s are cherished & without doubt perfect to live... See more

Company replied

Rated 5 out of 5 stars

I already had a dressing gown before receiving this latest item 'Loxodonta Print Chambray/red boxy top. I love the soft cotton material, beautiful colours and print. Also the fit and design is perfec... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Men's Clothing Store
  4. Women's Clothing Store

About Desmond & Dempsey

Written by the company

We make fancy pyjamas. But proper ones, you know? Hand-painted prints. Fine cotton. A tuxedo of leisure, if you will. A uniform to celebrate life at home.

They’re the sort of thing that can make everyday pursuits feel a little bit deluxe. We believe that proper pyjamas are to leisure what butter is to toast, a way of turning something quite ordinary into something quite magical.

It all started with women’s pyjamas. Now we make them for men and kids too, plus a handful of other snazzy things for around the home, like slippers, socks, and extra-deluxe robes.

Each collection brings with its prints. Each print is an artwork in its own right, inspired by travel and by life— Spanish palm, Greek myths, graceful tigers—hand-painted in our London studio. They’re printed onto organic cotton, hand-cut and sewn in Portugal. We then wrap them

It’s a product we’re proud of. Really proud of! Fancy pyjamas for unfancy things. A celebration of life at home.

Joel and Molly xx

SHOP NOW

Desmond & Dempsey

Written by the company

𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.
We always want our PJs to offer a sense of cosiness and ease, but this year—of all years—we want to take things up a notch. We believe that proper pyjamas are what butter is to toast. A way of turning something quite ordinary into something quite magical. We've been making fancy pyjamas since 2014. Our latest collection, LoveSleeps, has just launched. A collection that was inspired by a Monastery and a Temple, on an island off the coast of Naples - Ischia. Joel and Molly, visited in August 2024 for a long weekend and were so moved by the space, by the quiet and creativity that came from rest that our studio has created not only a new seasonal collection, but a new chapter and calling card for D&D: “and on the seventh day there was rest”. The collection pays ode to the heavenly parts of rest. The freedom it allows our minds. It’s also an homage to the summer days that we pray last forever but eventually become a dream. 𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.

Monogramming & Gift Wrapping On The House.

A personal touch (literally).

A personal touch (literally).
We offer free monogramming for all. Initials, emblazoned across a pocket. A practical, no nonsense luxury. Whether you’re buying for yourself, your crew, your mate, your man, your mother, if a bigger power move exists, we’re yet to hear of it. Our pyjamas come in a rather splendid box covered in leopards, secured in tissue with a free Sunday Paper to dive into.

SHOP PERSONALISED PJS


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(3,598)

497 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality

Excellent quality, love my pyjamas and tops .
I had an issue with my delivery, some stress but it was fixed by customer service ( thanks Mina).
I’ll definitely order again.

April 22, 2026
Unprompted review
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Reply from Desmond & Dempsey

Dearest Daniela, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that our team was able to help you with your order. Your feedback means so much to us, so, thank you!😊
Hope to see you back soon. 
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

Beautiful night dress, speedy service

Beautiful night dress, nicely wrapped and packed, and speedy service.

April 3, 2026
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Reply from Desmond & Dempsey

Hi there,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with us! 
Our team works so hard to bring the best pieces and service to you, truly means the world to us. 💛 
We hope your new D&D pieces bring you plenty of cosy moments.
Warmest wishes,
The D&D Team

Rated 5 out of 5 stars

Fast easy delivery.

Fast easy delivery.

April 3, 2026
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Reply from Desmond & Dempsey

Dear Frank, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much!
May you get lots of dreamy sleeps and comfort. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

This was a gift for a friend’s special…

This was a gift for a friend’s special birthday . The tracking was easy , the package once opened was nicely presented and I received a phone call and photos of my friend , ecstatic in her new PJS, as soon as she received.
Best gift ever.

April 3, 2026
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Reply from Desmond & Dempsey

Dear Lanita, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much!
May your friend get lots of dreamy sleeps and comfort. Hope to see you treating yourself to some D&D's too soon! x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

I love the design, fabric, colours and print.

I love the design, fabric, colours and print of wide pyjamas bottoms and boxy top. Feeling slightly addicted to getting more.
The response to any query i have had has been excellent.
Great fun allround.
Thank you.

April 14, 2026
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Reply from Desmond & Dempsey

Dearest Monika, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that you love your D&D's and our team was able to help you with your order. Your feedback means so much to us, so, thank you!😊
Hope to see you back soon. 
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

Absolutely love this night wear

Absolutely love this night wear. The fabric is a beautiful light cotton it dries within an hour on a rack. Beautiful, breathable cotton that feels beautiful against the skin..

March 31, 2026
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Reply from Desmond & Dempsey

Dearest Mo, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that you love your D&Ds. Your feedback means so much to us, so, thank you!😊
Hope to see you back soon. 
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. I had a query, which after an initial communication with an AI bot was handled very efficiently
by one of the D&D team. The robe arrived very quickly and and is beautiful and high quality. The design is so original. I bought it for my son for his birthday and he loves it.

April 1, 2026
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Reply from Desmond & Dempsey

Dearest Stella, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that our team was able to help you with your order. Your feedback means so much to us, so, thank you!😊
Hope to see you back soon. 
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

Lovely quality

Lovely quality, unique. Bought as a gift, I know it’ll be appreciated.

April 1, 2026
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Reply from Desmond & Dempsey

Dear Joanna, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much! 
Hope this makes a wonderful present. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Arrived beautifully packaged and within…

Arrived beautifully packaged and within timescales stated

April 1, 2026
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Reply from Desmond & Dempsey

Dear Christopher, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much!
May you get lots of dreamy sleeps and comfort. x

Take Care, 
Team D&D x

Rated 5 out of 5 stars

Love D&D

Great customer service and superb quality items (as always!)

April 1, 2026
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Reply from Desmond & Dempsey

Hi there,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with us! 
Our team works so hard to bring the best pieces and service to you, truly means the world to us. 💛 
We hope your new D&D pieces bring you plenty of cosy moments.
Warmest wishes,
The D&D Team

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly.
Lovely quality. I’m very happy with my purchase.

April 1, 2026
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Reply from Desmond & Dempsey

Hi Jill,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with us! 
Our team works so hard to bring the best pieces and service to you, truly means the world to us. 💛 
We hope your new D&D pieces bring you plenty of cosy moments.
Warmest wishes,
The D&D Team

Rated 5 out of 5 stars

Softest prettiest!

It came so fast, beautifully wrapped and the material is the prettiest comfiest ever, I’m obsessed !

March 31, 2026
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Reply from Desmond & Dempsey

Dear Isabel, 
Thanks so much for taking out the time to write us a review.
Nothing makes us more happy than this as we put in a lot of effort into making these quality pieces for your leisure. Happy Lounging! xx
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Love love love! Stunning PJ

Love love love! Absolutely stunning PJ. The print, the quality of the fabric. Something about the print makes you feels like you’re on some Hawaïen island. The only downside is the price. I will buy more 💯 but only ~ ONLY ~ when on sale. Full price is unaffordable.
Delivery was impeccable and super fast. Recommend 11/10

March 30, 2026
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Reply from Desmond & Dempsey

Hi there, 
Thanks so much for taking out the time to write us a review.
Nothing makes us more happy than this as we put in a lot of effort into making these quality pieces for your leisure and a service that is seamless. 
Happy Lounging! xx
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Outstanding customer service

My package was lost by the courier, but Desmond & Dempsey handled everything with great care and immediately arranged a replacement. I felt genuinely supported throughout the process — and I absolutely love the bathrobe. Highly recommended!

April 16, 2026
Unprompted review
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Reply from Desmond & Dempsey

Dearest Alba, 
Thanks so much for taking out time to write us a lovely review. 
We are so glad to hear this. Nothing makes us more happy than your feedback as our team puts in a lot of effort to helping you, and love into making and building this experience for you. x
Hope to see you back soon for more!
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

The pyjamas are beautiful

The pyjamas are beautiful! I love them! The prints and the colours are superb, very elegant and all that came in a lovely package. I didn't encounter any problem with the delivery. Happy customer here. 🙂

April 9, 2026
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Reply from Desmond & Dempsey

Hi there,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with us! 
Our team works so hard to bring the best pieces and service to you, truly means the world to us. 💛 
We hope your new D&D pieces bring you plenty of cosy moments.
Warmest wishes,
The D&D Team

Rated 1 out of 5 stars

Disappointed and never again

Having purchased several items from Desmond & Dempsey over the years, my most recent experience has unfortunately put me off buying from them again.

I bought a nightdress, and the strap broke after one use. While I was offered a replacement voucher, it came with restrictions - it could only be used on another nightdress and was valid for 12 months. When I tried to use the voucher on multiple occasions, I encountered repeated error messages. The voucher expires September 2026.

Attempts to contact customer service were equally frustrating. My emails bounced for weeks, and it was only after reaching out via Instagram that I was given an alternative email address.

What stands out most is the lack of flexibility and support, with the continual "sorry". The company offered to “reinstate” a voucher that hadn’t even expired, yet still restricted its use to the same product category. I had hoped to purchase a pyjama set instead, but this wasn’t permitted. Given my concerns about quality after the initial nightdress issue, I had little confidence in buying another nightdress.

I shared my disappointment - including with senior management- and the response fell short of expectations. In the end, I chose not to pursue the voucher at all, as the process has become unnecessarily difficult.

Overall, the experience did not reflect the level of service one would expect from a premium brand.

UPDATE: From the reply, it’s clear that the core issue- making the voucher usable for a nighty purchase - still hasn’t been addressed. Standard practice among other vendors is to ensure vouchers are available for use at any time within their validity period, in my case 12months expiring September 2026; D&D have not met this expectation. The suggestion that the voucher would be “reinstated” goes beyond what is considered necessary under basic principles of fair and ethical customer service. A voucher should simply be issued and fully usable, at any time I choose, for its stated validity period, or not issued at all.

April 3, 2026
Unprompted review
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Reply from Desmond & Dempsey

Dear Leesa, 

We are so very sorry to hear about your disappointment. 

This is certainly not the experience we want any of our customers to have, and we sincerely apologise for your disappointment. Our terms and conditions are always communicated in advance, and while we aim to apply them fairly to everyone, we are always happy to review individual circumstances and make exceptions where possible to ensure our customers feel supported.

We are only able to offer replacement or a voucher for the same category. Sorry this did not work for you this time. 

We appreciate your feedback so we can make improvements, Thank you.

With Care, 
Team D&D

Rated 5 out of 5 stars

The quality is fabulous!

The quality is fabulous!! Comfortable, soft and beautiful fabrics!!!
I keep ordering 😊

February 2, 2026
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Reply from Desmond & Dempsey

Hello Tania,
Thank you for taking out the time and writing us such a lovely review.
We are so glad to hear this as we put in a lot of effort and love into creating these pieces for you. 
Hope your D&D's keep you warm and hope we see you back for more soon.
Take care,
The D&D Team x

Rated 5 out of 5 stars

First time buyer

First time buyer. Love the fabric because it is soft, crisp and cool. Ample sizing so allows room for movement. Modesty lining on top area is added bonus. Communication was timely and accurate. Received order within a week. The packaging is beautiful.

April 8, 2026
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Reply from Desmond & Dempsey

Hello Lola,
Thank you for taking out the time and writing us such a lovely review.
We are so delighted to hear this as we put in a lot of effort and love into creating these pieces for your comfort. 
Hope to see you back for more soon x
Take care,
The D&D Team x

Rated 5 out of 5 stars

Beautiful pajamas that wash well

Beautiful pajamas that wash well. I ordered one pair after borrowing a friends on a trip, and have since ordered additional pajama sets, the fabric is perfect to stay cozy but not too hot under a duvet.

Delivery was quick, I've ordered multiple times to Canada and it just takes a few days.

April 3, 2026
Unprompted review
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Reply from Desmond & Dempsey

Dear Sara,
Thank you so much for taking the time to share this , it really made our day to read. 
We’re so glad to have you with us and to see your love for D&D's. We hope to see you back for more soon. 
Warm Wishes,
D&D Team x

Rated 3 out of 5 stars

Photo inaccurately suggests pyjama bottoms included

Given the price and the picture, I had assumed that I was purchasing both top and bottoms of a pyjama set. I appreciate that it does say a top, however the photograph is misleading. More disappointing, the bottoms were unavailable to buy. As these were a present, I went on to buy some shorts which did not quite match but made do.

March 27, 2026
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Reply from Desmond & Dempsey

Dear Nicky, 

Thanks for taking out the time to write us a review. 

Sorry to hear about this. Our website includes multiple images of the items when sold as separates. Most images display each piece individually, while additional photos further along show the full set to help customers visualise how the items look together. We apologise if this caused any confusion but arev thankful you shared your feedback. 

Hope this makes a wonderful present! 

Take Care, 
Team D&D

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