Delivery took a week ... with conflicting messages about when and how delivery would happen ... obviously not D&D's fault; it's just difficult to send packages from Britain to Europe these days and I... See more
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A personal touch (literally).

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Excellent quality, love my pyjamas and tops .
I had an issue with my delivery, some stress but it was fixed by customer service ( thanks Mina).
I’ll definitely order again.

Reply from Desmond & Dempsey
Beautiful night dress, nicely wrapped and packed, and speedy service.

Reply from Desmond & Dempsey
This was a gift for a friend’s special birthday . The tracking was easy , the package once opened was nicely presented and I received a phone call and photos of my friend , ecstatic in her new PJS, as soon as she received.
Best gift ever.

Reply from Desmond & Dempsey
I love the design, fabric, colours and print of wide pyjamas bottoms and boxy top. Feeling slightly addicted to getting more.
The response to any query i have had has been excellent.
Great fun allround.
Thank you.

Reply from Desmond & Dempsey
Absolutely love this night wear. The fabric is a beautiful light cotton it dries within an hour on a rack. Beautiful, breathable cotton that feels beautiful against the skin..

Reply from Desmond & Dempsey
Customer service was excellent. I had a query, which after an initial communication with an AI bot was handled very efficiently
by one of the D&D team. The robe arrived very quickly and and is beautiful and high quality. The design is so original. I bought it for my son for his birthday and he loves it.

Reply from Desmond & Dempsey

Reply from Desmond & Dempsey
Arrived beautifully packaged and within timescales stated

Reply from Desmond & Dempsey

Reply from Desmond & Dempsey

Reply from Desmond & Dempsey
It came so fast, beautifully wrapped and the material is the prettiest comfiest ever, I’m obsessed !

Reply from Desmond & Dempsey
Love love love! Absolutely stunning PJ. The print, the quality of the fabric. Something about the print makes you feels like you’re on some Hawaïen island. The only downside is the price. I will buy more 💯 but only ~ ONLY ~ when on sale. Full price is unaffordable.
Delivery was impeccable and super fast. Recommend 11/10

Reply from Desmond & Dempsey
My package was lost by the courier, but Desmond & Dempsey handled everything with great care and immediately arranged a replacement. I felt genuinely supported throughout the process — and I absolutely love the bathrobe. Highly recommended!

Reply from Desmond & Dempsey
The pyjamas are beautiful! I love them! The prints and the colours are superb, very elegant and all that came in a lovely package. I didn't encounter any problem with the delivery. Happy customer here. 🙂

Reply from Desmond & Dempsey
Having purchased several items from Desmond & Dempsey over the years, my most recent experience has unfortunately put me off buying from them again.
I bought a nightdress, and the strap broke after one use. While I was offered a replacement voucher, it came with restrictions - it could only be used on another nightdress and was valid for 12 months. When I tried to use the voucher on multiple occasions, I encountered repeated error messages. The voucher expires September 2026.
Attempts to contact customer service were equally frustrating. My emails bounced for weeks, and it was only after reaching out via Instagram that I was given an alternative email address.
What stands out most is the lack of flexibility and support, with the continual "sorry". The company offered to “reinstate” a voucher that hadn’t even expired, yet still restricted its use to the same product category. I had hoped to purchase a pyjama set instead, but this wasn’t permitted. Given my concerns about quality after the initial nightdress issue, I had little confidence in buying another nightdress.
I shared my disappointment - including with senior management- and the response fell short of expectations. In the end, I chose not to pursue the voucher at all, as the process has become unnecessarily difficult.
Overall, the experience did not reflect the level of service one would expect from a premium brand.
UPDATE: From the reply, it’s clear that the core issue- making the voucher usable for a nighty purchase - still hasn’t been addressed. Standard practice among other vendors is to ensure vouchers are available for use at any time within their validity period, in my case 12months expiring September 2026; D&D have not met this expectation. The suggestion that the voucher would be “reinstated” goes beyond what is considered necessary under basic principles of fair and ethical customer service. A voucher should simply be issued and fully usable, at any time I choose, for its stated validity period, or not issued at all.

Reply from Desmond & Dempsey
The quality is fabulous!! Comfortable, soft and beautiful fabrics!!!
I keep ordering 😊

Reply from Desmond & Dempsey
First time buyer. Love the fabric because it is soft, crisp and cool. Ample sizing so allows room for movement. Modesty lining on top area is added bonus. Communication was timely and accurate. Received order within a week. The packaging is beautiful.

Reply from Desmond & Dempsey
Beautiful pajamas that wash well. I ordered one pair after borrowing a friends on a trip, and have since ordered additional pajama sets, the fabric is perfect to stay cozy but not too hot under a duvet.
Delivery was quick, I've ordered multiple times to Canada and it just takes a few days.

Reply from Desmond & Dempsey
Given the price and the picture, I had assumed that I was purchasing both top and bottoms of a pyjama set. I appreciate that it does say a top, however the photograph is misleading. More disappointing, the bottoms were unavailable to buy. As these were a present, I went on to buy some shorts which did not quite match but made do.

Reply from Desmond & Dempsey
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